Gengras Subaru Torrington

Satisfied customer I had preconceived notions about Subaru and had no intention of getting one until I took a test drive and was given an overnight test run - at no poin I had preconceived notions about Subaru and had no intention of getting one until I took a test drive and was given an overnight test run - at no point did I feel pressure to buy, just a feeling that I was being listened to and helped to make an educated decision - my salesperson, Nick, was knowledgeable and great to work with! I am now glad I tried Subaru, I love my new car - this dealership made all the difference! More

Never a Complaint I bought my car at Center Subaru and for the past 10 yrs they have been the only ones to service my car. I now live over in New York State but still g I bought my car at Center Subaru and for the past 10 yrs they have been the only ones to service my car. I now live over in New York State but still go to Center Subaru for service. They are honest, efficient and pleasant to work with. More

Nice experience Great dealership. Tai Maher was very helpful, friendly, professional and very easy to work with. Evan Grohs did a fantastic job of explaining all the Great dealership. Tai Maher was very helpful, friendly, professional and very easy to work with. Evan Grohs did a fantastic job of explaining all the screens and buttons inside the car. More

Last minute appointment from out of state Subaru owner When our new Outback had multiple warning lights come on during start of labor day weekend, Center Subaru of Torrington and our service advisor, Ralph When our new Outback had multiple warning lights come on during start of labor day weekend, Center Subaru of Torrington and our service advisor, Ralph Mastrianna, took our car without a prior appointment, determined and addressed the problem by the afternoon of the same day - a Saturday. Outstanding service. Highly recommend the dealership. More

Good sale team, but even better service So many times I bought a car, and the sale people are nice and accommodating, and then once you have your car, the service is just unbearable. Well, a So many times I bought a car, and the sale people are nice and accommodating, and then once you have your car, the service is just unbearable. Well, at center Subaru, you get very low key no pressure sales team, and the service team that treats you like you are one of their family members. Ralph Mastrianna is always a delight to see, he is such a helpful man, with lots of kindness. We need more people like Ralph in the turmoil world that we live in. More

Getting a new Forester This is our second Forester from Center, we went back because of the excellent service department and friendly atmosphere. The sales department has be This is our second Forester from Center, we went back because of the excellent service department and friendly atmosphere. The sales department has been very helpful and concerned with our needs not trying to put us in a car we didn’t need or want. Even the finance department was helpful he did not try to sell us unnecessary warranty just showed us our options explained them and let us decide which ones we needed. We will go back when it is time for another new car. More

Outstanding Service! Customer First Mindset From the moment I walked in the door at Center Subaru to the time I drove my new Legacy off the lot, the process was painless and dare I say enjoyable From the moment I walked in the door at Center Subaru to the time I drove my new Legacy off the lot, the process was painless and dare I say enjoyable! My sales person, Tai was very knowledgeable and patient while I explored what options I was looking for in a vehicle as I had not made up my mind when I stopped in. He allowed me to test drive multiple vehicles and even encouraged me to take an extended test drive to be sure the decision I was making was the right one for me. Both Tai and the general manager, Andy made the price negotiation stress free, offering a fair price for my trade and new vehicle up front. I have purchased many cars over the years and this experience by far exceeded any other interactions I have had. If you are looking for or even considering a new vehicle I urge you to stop in and look around. There is no pressure to purchase, just a willingness to listen and recommend some options that might be right for you. It is clear that they foster a customer first culture throughout the company. More

Exceptional Service at Center Subaru, Torrington Nick Hammond welcomed me as I first stepped out of my car at Center Subaru. He followed up with me on 3 successive days until I finally decided to lea Nick Hammond welcomed me as I first stepped out of my car at Center Subaru. He followed up with me on 3 successive days until I finally decided to lease a beautiful new Crosstrek. Nick was always patient and willing to explain seemingly complicated technical questions to this nervous 75 year old lady. He was always a true gentleman. I am very grateful to him for guiding me to a newly leased shiny black Subaru. More

Great service for a complicated transaction I purchased a new Impreza for registration in a different state and the folks at Center Subaru were able to work through a variety of logistical hurdl I purchased a new Impreza for registration in a different state and the folks at Center Subaru were able to work through a variety of logistical hurdles that I didn't need to worry about! More