Gengras Subaru Torrington

Awesome experience! Had a sudden breakdown (Not a Subaru, mind you) and needed to shop for a car. Was lucky enough to find something I liked on the lot, but wanted see if Had a sudden breakdown (Not a Subaru, mind you) and needed to shop for a car. Was lucky enough to find something I liked on the lot, but wanted see if it was within my price range. Mike P helped me figure numbers and went above and beyond my expectations, and at no point did he make me feel pressured even though he knew I needed a car. Gave me as much time as I needed and helped cut me a great deal. Greg S made the paperwork painless, and Mariah H helped walk me through all the car's features. Joe C helped fix an issue we found as I was getting my car tour. Painless experience, will be back again in time! More

Thank you I recently moved and had bought a new Subaru Impreza the year before. I needed to find a dealer nearest me and people had recommended Center Subaru. I I recently moved and had bought a new Subaru Impreza the year before. I needed to find a dealer nearest me and people had recommended Center Subaru. I was not disappointed! From the first phone call with Liza and her follow-up texts, I was able to get and adjust the service/recall work. The person at the service desk, a WONDERFUL man, John, took the time to explain my service contracts that I hadn’t used all year and schedule the necessary work, walked around the car to check it all out and made me feel super comfortable. The work got done quicker then he quoted. Then he assured me I can get future work done in a time period my work would allow. The additional follow up with Liza, just made me feel like I chose the right place. More

Great car buying experience Leased a 2019 Forester. Jonathan Villamar was a pure pleasure to work with......explained all options/features in great detail. J.V. was professional Leased a 2019 Forester. Jonathan Villamar was a pure pleasure to work with......explained all options/features in great detail. J.V. was professional but also very personable. Very smooth experience......most pleasant car purchase experience I have ever had. More

Wonderful Experience Mike P was very helpful and accommodating, I will definitely recommend him and go back to see him when I am ready for my next Subaru! Mike P was very helpful and accommodating, I will definitely recommend him and go back to see him when I am ready for my next Subaru! More

service gor my Forester My recent service experience at Center Subaru was excellent. They worked with me for an appointment time that was convenient. Everyone was very frien My recent service experience at Center Subaru was excellent. They worked with me for an appointment time that was convenient. Everyone was very friendly and curious. They even gave me a ride to work. I am very pleased. More

wonderful and helpful and very accommodating! All of the employees we worked with were very helpful. Our experience was extremely good and they worked with us, even coming in on their day off to All of the employees we worked with were very helpful. Our experience was extremely good and they worked with us, even coming in on their day off to meet us. They all went above and beyond. More

Great service and good communication Had to have two recalls taken care of. Only delay was getting the parts but communication was very good. Calls and text messages made it easy to ask q Had to have two recalls taken care of. Only delay was getting the parts but communication was very good. Calls and text messages made it easy to ask questions and set up the appointment. Getting and returning the loaner was easy. Having later hours made it possible for me to come after work. Appreciate the job well done. Thank you. More

Great Service We came in on a semi short notice, and had nothing but the greatest service. Mike was so incredibly helpful, and very patient through all the paperwor We came in on a semi short notice, and had nothing but the greatest service. Mike was so incredibly helpful, and very patient through all the paperwork, and I couldn’t be happier with my new car!! More

Standard for the Car Buying Experience We have now bought 4 vehicles from Center Subaru and originally worked with a sales person who recently retired. The transition to the new sales pers We have now bought 4 vehicles from Center Subaru and originally worked with a sales person who recently retired. The transition to the new sales person was so smooth and easy. He was attentive and answered all the questions we had as well as being straight to the point - there was no B.S. or other annoying things you can deal with at other dealerships. I think one of the major reasons we keep coming back to this dealership is the higher level of service received from the sales staff as well as the service staff. More

Don't buy or lease a Subaru Ascent Picked up a 2019 Subaru Ascent Limited January 2019. April some lights on the dash started coming on like oil light engine light eye sight off etc. it Picked up a 2019 Subaru Ascent Limited January 2019. April some lights on the dash started coming on like oil light engine light eye sight off etc. it would go off after a bit. Took it down to dealer they said probably just type of gas you put in. Then the sunroof wouldn't close May, you would have to touch close button let go about ten times to get it to close. And the driver side window wouldn't close when it rained. So I brought it down. The dashboard lights would go on while driving randomly. Service said probably the window and sunroof need to be lubed. next oil change. This was June. Then the side plastic piece attaching the roof to the dashboard covering the air bag popped off. Brought it to service they said just a clip and we can pop it in so they did. hour later it popped off. So the dashboard lights were going on and off and now would stay on so no ABS, engine light Oil temp, all of them, the sunroof, driver side window, and now the plastic piece covering airbag. July 22nd 2019 dropped off car after they said take a video of everything wrong so I did. When I dropped car off July 22nd I showed them video of everything and also emailed them. of course they thought it was crazy. So its August 20th and the Subaru is still at the dealer and here are the problems so far that I know: ordered new sunroof, ordered new plastic air bag cover, replaced the transmission harness, no clue on driver side window if it works, and also the mechanic scratched the bumper so they sent car to a body shop to get a replacement bumper, then they sent car to get detailed because...they got oil stains on the headliner of the car when putting in new sunroof. So they ordered a new headliner. The new headliner came in and it was broken so now they have to order another new headliner. They said 7 days more. So I am leasing a car I don't have, and it has had major work done on it. And its been a month and looks like another couple weeks more. I did say it is a 2019 with 8,000 miles on it right... More