Gengras Subaru Torrington

Best Deal Anywhere Tracy is the only salesperson I'll deal with. Honest, fair and he sold me my 5th Subaru 10 years ago. He's concerned about what you want and getting i Tracy is the only salesperson I'll deal with. Honest, fair and he sold me my 5th Subaru 10 years ago. He's concerned about what you want and getting it for you at a fair price. More

Extremely attentive and helpful! Xylina is always friendly, and takes her time to explain the work that needs to be done. I am confident I am receiving the best service. Xylina is always friendly, and takes her time to explain the work that needs to be done. I am confident I am receiving the best service. More

Professional Bought original Subaru from Center Subaru When we had car trouble it was towed to Center Subaru We came full circle Staff professional and unders Bought original Subaru from Center Subaru When we had car trouble it was towed to Center Subaru We came full circle Staff professional and understanding More

smooth transition and staff professional and accomodating We just purchased another Subaru and were very happy with the customer service we received from Center Subaru. Robert Blue is a true soul and was very We just purchased another Subaru and were very happy with the customer service we received from Center Subaru. Robert Blue is a true soul and was very patient while we were making our decision. The rest of the staff, Joe C., James and Andy assisted through the purchase process which went tremendously smooth. High recommend this dealer. More

Great service I just brought my 2019 Forrester for its first 5000 mile service. I live in Hopewell Junction NY and there are dealers much closer. I bought my car at I just brought my 2019 Forrester for its first 5000 mile service. I live in Hopewell Junction NY and there are dealers much closer. I bought my car at Center Subaru because they offered the best deal and I drove 1.5 hours for service because they were far more pleasant and available than my local dealer service departments. I’m glad I did! After I made my appointment Liza Wynne sent me text messages to confirm my appointment and also followed up after. My service was on time, quick and easy. Thank you Liza and Center Subaru’s service team, I’ll be back for my 10,000 mile check up! Great experience all around. More

Extortionate interest rate This is the 4th car in 8 years we have bought new from Center Subaru. Unfortunately we were in a bind and needed a car immediately. I asked what the This is the 4th car in 8 years we have bought new from Center Subaru. Unfortunately we were in a bind and needed a car immediately. I asked what the interest rate would be and was told 4.99% ( which is high). I was told by one of your staff that we had the highest credit rating he had seen in his few months at the dealership. When we went to sign the paperwork work the rate was 5.49%. I signed off on it because it was the end of the day & went home & contacted AAA to refinance the car. It will be refinanced before the first payment is due. I believe we were charged an exorbitant interest rate because we used ‘Perks at Work’ and received a discount & that they were trying to make it up in the interest rate. And to add insult to injury for the last week my husband and I have been receiving emails about grate financing-anywhere from 0%-3.99%; but a couple of weeks ago 2 people with phenomenal credit were charged 5.49%? In addition I made it clear I wanted a NEW car. I was taken on a test drive and told after it that it was the only car in stock that fit my criteria & had 400+ miles on it from a salesman driving it. I was offered a $300 discount & when I refused and said I would wait for a new car I was given a convoluted explanation on how even a ‘new’ car might have more mileage than I would like because they would have to bring it to Torrington. When we commented that this would not be the case if they put in on a trailer to bring it in I was suddenly offered a $600 discount. As I said I’ve bought several cars from your dealership before and this by far was my worst experience (BTW none of this was the salesperson’s fault; he was great) I feel that the management of your facility deliberately tried to take advantage of our need for car in a timely fashion & wanted to make up the discount they had to give for ‘Perks at Work’ by giving us less of a mileage discount & charging us a higher interest rate. More

Good customer service They explained my car's needs and took care of the repair quickly. The car runs like new. All the people working there are very friendly, from Robert They explained my car's needs and took care of the repair quickly. The car runs like new. All the people working there are very friendly, from Robert Blue to Ralph in service department to Liza Wynne. More

Hands down, best car buying experience! I will never go to another dealer again! By far the best Subaru dealer around. I had a wonderful experience and the entire staff; every step of the wa I will never go to another dealer again! By far the best Subaru dealer around. I had a wonderful experience and the entire staff; every step of the way, was awesome! Thank you Center Subaru! You have a happy customer for life :) More

All Around Fantastic! I was recommended to this dealership by a friend who was super happy here. I was skeptical because there are dealerships far closer to my house, but I I was recommended to this dealership by a friend who was super happy here. I was skeptical because there are dealerships far closer to my house, but I'm very glad I listened to her. I'll happily take the 45 mi ute drive for the level of service I get at Center Subaru. From making my appointment with Liza, to being helped by RAloh, my repair was seamless. I love my #SuzySubaru, and Center Subaru, too. More

Very accommodating, friendly, and thorough I have always been treated well and acknowledged when waiting to check in or out. Very professional staff and appearance. They take the time to expla I have always been treated well and acknowledged when waiting to check in or out. Very professional staff and appearance. They take the time to explain things without being pushy. More