Gengras Subaru Torrington

The dealership itself was typical. I was a bit surprised that while we were waiting on Rob to check on the car we were interested in, we were not invited inside on a very cold evening. Rob could have done that while we were waiting on Rob to check on the car we were interested in, we were not invited inside on a very cold evening. Rob could have done more to show us the car history and comparable vehicles in stock, and didn’t initially take us as serious buyers. Once he realized we were we were given an offer for the new car and the trade in, which was WAY under the blue book value. I was nearly out the door knowing that Center Subaru was trying to low ball me. Rob and the financial guy improved the offer that included fixing damage to the vehicle. This damage should not have even been an issue since it was their car and they’re trying to sell it. It should be given that the dealer should fix any damage to vehicle prior to making the sale. In addition, I was very disappointed to find that only one key was with the vehicle. I told Rob that it would cost two to $300 for a replacement key and he didn’t believe me. I just ordered a second key and it cost $262. Again this to me is unacceptable and should be included with the purchase of a car. In addition, I was very disappointed to find that only one key was with the vehicle. I told Rob that it would cost $200-$300 for a replacement key and he didn’t believe me. I just ordered a second key and it cost $262. Again, this to me is unacceptable and should be included with the purchase of a car. Overall, I’m not too impressed with Center Subaru or my experience. He was mediocre at best. I did appreciate the fact though, that they did provide a loaner car and deliver a new vehicle to my house. My best advice is that the sales people should take every customer seriously and sell cars that are not damaged and that are in very good condition, and give customers a fair offer on the trade in. More

Friendly, easy to work with, just bought my 2nd car from them. highly recommend, especially since they carry the best brand of cars for living in the NW Corner of CT them. highly recommend, especially since they carry the best brand of cars for living in the NW Corner of CT More

Ashley in service did a great job addressing my concerns and getting my car fixed quickly. I loved the loaner too. Thanks Center Subaru team! and getting my car fixed quickly. I loved the loaner too. Thanks Center Subaru team! More

From the moment I walked in and was directed to Mark I felt very comfortable. Mark took his time understanding what I was interested in relative to my situation and worked with me to my satisfaction. I lo felt very comfortable. Mark took his time understanding what I was interested in relative to my situation and worked with me to my satisfaction. I look forward to continuing my association with Center Subaru and their service department. More

Made appointment for oil change/service. Took our car in right away, was out the door in 45 minutes. Gave me a rundown of tires, breaks, and fluids. Also told me what to expect next service at 60K. Aweso right away, was out the door in 45 minutes. Gave me a rundown of tires, breaks, and fluids. Also told me what to expect next service at 60K. Awesome experience as usual. More

This dealer was great!! They were able to meet my monthly payment and spend extra time working with the bank for a better rate. I am so happy with my new car and appreciate the amount of time they spent with payment and spend extra time working with the bank for a better rate. I am so happy with my new car and appreciate the amount of time they spent with us. More

Nick in parts went above and beyond. Ordered a part online and he called me to let me know my problem was part of a recall so he cancelled my part order and told me to make an appointment for covered online and he called me to let me know my problem was part of a recall so he cancelled my part order and told me to make an appointment for covered repair. A BIG Thank You to Nick for his honesty and putting the customer first. More

The whole team was so easy to work with. They worked with me to get me into a brand new car. I knew what I was looking for before I walked into the dealership and the team helped to make sure that happed for me to get me into a brand new car. I knew what I was looking for before I walked into the dealership and the team helped to make sure that happed for me. More

Great! Band new Outback 0% financing, great service. And Sal did a great job explaining all the cool features of the car. Extended warranty was explained well too! And Sal did a great job explaining all the cool features of the car. Extended warranty was explained well too! More

Always a pleasure getting service here. Dropping off or picking up is always fast. The waiting area is spacious, comfortable and has free WiFi that works very well. picking up is always fast. The waiting area is spacious, comfortable and has free WiFi that works very well. More