Gengras Subaru Torrington

Complete satisfaction Why Center Subaru? We'll share the reasons why we drove almost two hours each way to purchase a vehicle with them and why buyers, male or female, near Why Center Subaru? We'll share the reasons why we drove almost two hours each way to purchase a vehicle with them and why buyers, male or female, near or far, can shop with confidence at Center Subaru. My wife and I have had our fair share of vehicle purchases, and this vehicle purchase was THE best car buying and dealership experience we have ever had! From the very prompt reply to our internet inquiry, and direct answers to our questions, right through the delivery of our new car. My wife had me shopping for a very specific XV Crosstrek with a 5 speed manual transmission. There are few of them on dealer lots anywhere, and many of the ones in dealer inventory were already spoken for. Without any high pressure sales tactics, Center Subaru earned our trust and confidence. Knowing we were several hours away and we had a trade, they provided a contingent trade value. Contingent upon it being everything we said it was. Their trade value was very fair! They listened to what we wanted in a new XV Crosstrek and heard us. We were confident they would find the XV Crosstrek we wanted, so we gave a deposit over the phone. As expected, a very short time later our Crosstrek was located and secured for us. With our odd schedules plus some other obligations, we were unclear on how quickly we'd be able to take delivery. They were super accommodating and there was absolutely no pressure. Everything was done at our convenience. We made the necessary arrangements and scheduled delivery for the following weekend. We were given the appointment time we had requested, and they were waiting for us upon our arrival. Our salesman, David, was as courteous and professional in person as he was on the phone and via email. We were given a thorough tour of their impressive dealership, including their super clean and climate controlled service facility. The trade inspection was conducted without issue, and the contingent value provided was honored. The whole process from start to finish was pleasant to say the least. We couldn't be happier! Because of the high level of satisfaction we have, we will be sharing our awesome experience and referring anyone we know looking to purchase a new Subaru or a quality pre-owned vehicle to Center Subaru. Upon arrival at the dealership, we saw our new Crosstrek proudly displayed out in front. It was shiny and spotless, prepped and ready for delivery. From the very beginning of our contact with the dealership, it was made clear the vehicle being traded was my wife's vehicle and the Crosstrek being purchased was for my wife. Our salesman and the finance manager addressed her directly, and treated her with respect from introduction through the end of the delivery. Please don't misunderstand, we were both treated with respect, but having been blatantly ignored during previous vehicle purchases at other dealerships, my wife took note of their thoughtful attention. Our salesman took his time, saw to it every detail of the experience was perfect. He spent as much time as we needed going over the features of our new XV Crosstrek in such detail it was easy and we left with no questions. He absolutely knows his product and it shows! Center Subaru through their outstanding employees...Amy Ouimette, David Robinson and Kit Nan, offered exemplary customer service, displayed the highest standards of professionalism, and delivered a quality vehicle. The bar has been raised at Center Subaru, and all dealerships should aspire to emulate the outstanding service we experienced first hand. We couldn't be happier with our experience. Center Subaru as a company, Amy Ouimette (in the Business Development Center), David Robinson (in Sales) and Kit Nan (in the Finance Office) should all be proud of themselves for a job well done! It was evident to us, this was just business as usual for them, and what a great business it is! When you do things right all the time, it shows! Thank you Center Subaru! We will see you again and will be referring your fine dealership to anyone we know is looking to purchase a vehicle. COMPLIMENTS TO ALL FOR A JOB VERY, VERY WELL DONE!! More

Great buying experience I worked with Jonathan Villamar to purchase a 2014 Subaru Forester. From the beginning to the end of the deal, he was thorough and willing to help me I worked with Jonathan Villamar to purchase a 2014 Subaru Forester. From the beginning to the end of the deal, he was thorough and willing to help me with questions, getting a loaner setup, and having all of the paperwork together for me so I could just come in, sign the paperwork, and get the keys. I love that kind of customer service. Would wholeheartedly recommend him and Center Subaru to anybody I know. Thanks guys. More

Great recent experience Recently bought a forester which we love. In addition, highly recommend Frank Marchion! The repair shop is also top of the line when I brought my mazd Recently bought a forester which we love. In addition, highly recommend Frank Marchion! The repair shop is also top of the line when I brought my mazda in. More

First car buyer experience I bought my first new car from Center Subaru - a 2016 Outback. I had heard amazing things from friends about these guys so I went down to check it ou I bought my first new car from Center Subaru - a 2016 Outback. I had heard amazing things from friends about these guys so I went down to check it out. Mike was very helpful and easy to work with. He went above what I had expected and the whole process went very smooth. Definitely will be returning to Center Subaru in the future. More

Honest, amiable and there to help. I love this dealership! Me and my wife where looking for a car that was suited to our needs since we are looking to start a family soon. We had gone to several other "top" de Me and my wife where looking for a car that was suited to our needs since we are looking to start a family soon. We had gone to several other "top" dealerships in the state but had not found the price, car, or honest salesmanship we where looking for. Simply put, everywhere else we went we where treated as if our needs did not matter. We then decided to go local (being a Torrington resident) and decided to give Center Subaru a shot. At this time we where not even sure we wanted a Subaru. Jonathan found us on the lot casually looking at the vehicles. It wasn't long until we where test driving cars that might be suitable for our needs. He finally showed us the Subaru Impreza(5 Door). We fell in love with it, and the rest is history. Throughout the whole process Jonathan was extremely courteous, helpful, honest and concerned for our needs in our vehicle search. He found us the perfect car that is suited to we where looking for. Thank you Jonathan! and Thank you Center Subaru! Incredible customer service and prices. Oh, and did I mention they even gave us the a FREE lifetime warranty on our vehicle! What more can I say. Center Subaru Is a gem the heart of the Northwest Hills, truly worthy of being called number #1. More

"Customer service you should expect" My wife and I had a great car buying experience dealing with Joe Kolosky. He was kind and knowledgeable. After test driving several vehicles includi My wife and I had a great car buying experience dealing with Joe Kolosky. He was kind and knowledgeable. After test driving several vehicles including non-Subaru's, we purchased a Forester on Joe's recommendation. He knew we would love it and "we did". After we decided on this vehicle then the work began. Previously my wife's car was a total loss in a wreck and after the insurance company stopped paying for our rental Joe stepped up without being asked and offered one of their house cars at no charge until our new Subaru arrived saving us a few dollars out of our pocket. Overall "Great experience" with no pressure from anyone except my wife! More

Impressive This dealership is great because everyone there goes out of their way to help the customer. This quality has always been evident to us. We have purc This dealership is great because everyone there goes out of their way to help the customer. This quality has always been evident to us. We have purchased three cars from this dealership over the last fourteen years and the last two from Joe Kolosky. Every once in a while you get a chance to do business with someone who is on top of their profession. This type of person is extremely knowledgeable of the work they get immersed in. This type of person goes above and beyond the call of duty and efficiently resolves every issue. This type of person is extremely thorough. Joe Kolosky is this type of person! It was our pleasure to work again with Joe in purchasing our new 2016 Outback. Tom & Pat S. More

Great experience! I had a great experience when buying my car. Our salesman Doe was very patient and pleasant throughout the whole process. Not pushy at all. He listene I had a great experience when buying my car. Our salesman Doe was very patient and pleasant throughout the whole process. Not pushy at all. He listened to what our needs were and was very helpful. He wasn't your typical sales guy... I never felt pressured! Thanks for making our sales experience a good one!! More

Excellent Experience Frank Marchion was the sales consultant that I had the pleasure of dealing with.Frank was very .knowledgable and very professional.He was extremely Frank Marchion was the sales consultant that I had the pleasure of dealing with.Frank was very .knowledgable and very professional.He was extremely helpful in guiding me after I explained to him what I was attempting to accomplish with my purchase.Frank made the whole process pleasantly easy and made a very satisfied customer and also a friend. More

No need to shop around...just go to Center Subaru! I didn't feel the need to visit any other dealerships after I experienced the friendly, professional service and exceptional facilities at Center Suba I didn't feel the need to visit any other dealerships after I experienced the friendly, professional service and exceptional facilities at Center Subaru. I am generally "turned off" by most salespeople...too pushy, more interested in hearing themselves talk than learning about what I need, etc. I didn't see any of this behavior at Center Subaru. The sales consultant that my teenage daughter and I worked with, Lou Credidio, was very helpful and extremely pleasant to deal with. He let us know that he was relatively new to Center and to selling the Subaru line, but he had a lot of knowledge and, on the one or two occasions when he wasn't absolutely sure about some detail, was quick to check his info with another staff member or on the computer. Lou listened to what we were looking for (we were considering both the Forester and the Outback) and addressed our needs and the relative appropriateness of each model. The test drives were designed to put the cars thru their paces, including going up a steep hill from a stop. After we took delivery of the car, he encouraged us to call or come by with any questions. Lou is definitely the most courteous, organized and straightforward vehicle salesperson that I have encountered. More