Gengras Subaru Torrington

Super service on extensive repair I was due for an oil change on my 2010 Forester and I had noticed some oil spots on my driveway and wanted the leak checked. It was diagnosed as head I was due for an oil change on my 2010 Forester and I had noticed some oil spots on my driveway and wanted the leak checked. It was diagnosed as head gaskets and they proceeded with the work. The customer rep I worked with was Xylina Soto and I can't say enough about how pleasant and professional she was - called and let me know status of car as they proceeded with the repair. They suggested replacing the timing belt while they had the engine apart - this was due for replacement some time this fall - because it would save quite a bit of labor costs to have it done now. Very happy with their suggestions and work. I bought this car at Center Subaru in Jan. 2011 (new) and have had it serviced there exclusively - very satisfied with every visit there. More

Express Service Staff is Efficient and Accommodating On a recent Saturday I brought my 2108 Crosstrek to Center Subaru for a 5,000 mile oil change and Tire rotation. It was about an hour before closing, On a recent Saturday I brought my 2108 Crosstrek to Center Subaru for a 5,000 mile oil change and Tire rotation. It was about an hour before closing, and there were a couple of cars ahead of me. Even though they were busy, service advisor Michael took the time to make sure our vehicle was serviced, and made time to review the Multi point inspection report at the end of our service visit. Good service and customer oriented focus at Center Subaru! More

Express Service Oil Change I brought my 2020 Subaru Forester in for its 5000 mile first oil change and tire rotation. The Express Service program was great for my schedule and t I brought my 2020 Subaru Forester in for its 5000 mile first oil change and tire rotation. The Express Service program was great for my schedule and the staff and waiting accommodations were excellent all around. More

2019 STI in for 30K Service I brought my 2019 STI in for its 30K scheduled service and a noise coming from the passenger door. Everyone was super friendly and easy to work with. I brought my 2019 STI in for its 30K scheduled service and a noise coming from the passenger door. Everyone was super friendly and easy to work with. I was given a loaner car (2019 Impreza.. which was actually pretty nice) for the time my car was in the shop. Having loaner cars for customers is a huge deal. I hate inconveniencing others to pick me up or drop me back off at the dealer. Also, at this time, i am down to one vehicle so being without my car is an issue. That afternoon they called me and told me the door needed a part which was on order but will be covered under warranty. I picked up my car that evening with no issues. Very convenient that the Service Department is open from 7am-6pm as i was able to avoid cutting into my extremely hectic work schedule. Like after all my previous visits, Liza Wynne texted me to make sure my service went smoothly. I've always loved the customer service at Center. Highly recommend! More

From the moment you hit the lot! You are welcomed, greeted, taken care of. Walking inside feels warm cozy like home. All are professionals! N greeted, taken care of. Walking inside feels warm cozy like home. All are professionals! N More

service for our 2004 subaru legacy We originally made an appointment for this car to have the 2nd recall done on the passenger side airbag. Since it was going to be in for service we a We originally made an appointment for this car to have the 2nd recall done on the passenger side airbag. Since it was going to be in for service we also asked that it be checked to see what was causing the gas mell that we had when the car was filled. The service was great! The tech took the time to go thru the car and find out exactly what was wrong even to the point of researching replacement parts and finding out parts that were not available and would have to be sourced from a junkyard. He called back promptly and gave us an estimated cost to fix the car. .He also admitted to us that with the amount of rust he saw on the frame that he was not even sure he could get the bolts off and that if he attempted the repair that the car might have to be towed away. He frankly told us that in his opinion the car was not safe. Due to the estimated repair price we decide to junk the car and get a new one. Since the service department had been so good we checked out the sales department and were very impressed with the service we got from the sales staff Mike in particular. My husband was so impressed that he says he will most likely bring his 2007 subaru to center subaru when it needs major repairs instead of doing it himself. More

Xylina was excellent! Friendly, and very helpful. I’m not a big car person, but Xylina took her time and explained everything. Always available to answer questions. Definitely looking forward to working with a big car person, but Xylina took her time and explained everything. Always available to answer questions. Definitely looking forward to working with her and Center Subaru again. More

Courteous, efficient and professional! I recently brought my 2005 outback in for a second passenger side airbag recall . Mark was the Service Professional that handled my repair. I was in a I recently brought my 2005 outback in for a second passenger side airbag recall . Mark was the Service Professional that handled my repair. I was in and out in about an hour and a half. Courteous, efficient, and professional! That was typical of all my experiences with this dealership. This is my third Subaru and it will not be my last. More

Wonderful Experience Staff is honest, knowledgeable, well organized, The loaner car was exceptional and clean. I had super fast service. I have never had a bad experienc Staff is honest, knowledgeable, well organized, The loaner car was exceptional and clean. I had super fast service. I have never had a bad experience going to this service dealer. More

15,000 Service As always, the service department was superior in their customer service. Xylina Soto was extremely helpful and attentive. My loaner car was ready a As always, the service department was superior in their customer service. Xylina Soto was extremely helpful and attentive. My loaner car was ready and waiting. More