Gengras Subaru Torrington

Great experience from beginning to end. Evan was a very professional, knowledgeable and organized. Mike was very helpful in explaining the bells and whistles to a low tech guy. James made th Evan was a very professional, knowledgeable and organized. Mike was very helpful in explaining the bells and whistles to a low tech guy. James made the painful part quite tolerable, extracting my money without the need for local anesthesia. Joe was the friendly overseer of the whole process. I never felt pressured. Concerns I had about a lingering cigarette odor were addressed with good results. It's a bit of a trek to get to Torrington, but it was well worth the trip. More

Used Forester Mike put us in a slightly used Forester, which was exactly what we were looking for. He was both professional and friendly to deal with. Mike put us in a slightly used Forester, which was exactly what we were looking for. He was both professional and friendly to deal with. More

Had an issue with power windows, issue resolved before I finished my free coffee !! Thank you Bob for your knowledge and quick resolution so I could get back to my day off !! finished my free coffee !! Thank you Bob for your knowledge and quick resolution so I could get back to my day off !! More

Last minute bailout. On a day when my brakes went out, Liza Wynne and the whole crew got me in and out by the end of the day. This is my fourth Subaru and I've been doing On a day when my brakes went out, Liza Wynne and the whole crew got me in and out by the end of the day. This is my fourth Subaru and I've been doing business with them sense 1999. My first Outback had over 200,000 miles on it and still going strong. More

Professional Car Buying Experience I visited one other Subaru Dealership before going to Center Subaru. Let's just say the experience at the first dealer was not so pleasant and I had l I visited one other Subaru Dealership before going to Center Subaru. Let's just say the experience at the first dealer was not so pleasant and I had low expectations when visiting Center Subaru. The staff at Center Subaru were courteous and respectful from the moment we walked in the door. The experience was very calm and we didn't feel pressured to make a sale, nor did we feel we would lose out on an opportunity if we decided to take time to think about our decision further. They definitely exceeded my expectations and I walked out feeling great about my new car purchase. I sat down with Jonathan and we went over the main features I wanted and didn't want. I wanted a specific color and they were able to locate one nearby that fit the needs on my list. This was my first new car purchase, and it went very smooth for me. Greg in Finance went above and beyond to make sure everything was in order for me to be good to go with this new car. Mike showed me all the features of the car so I was comfortable using it. It was a huge upgrade for me and he was very thorough. Excellent experience. I would highly recommend visiting Center Subaru if you are in the market for a new car More

Was a pleasure to work with. Fast, professional and kind! Also kept good communication while my car was being worked on and let me know right away when it was ready to be picked up! Hope to work with Ralph f Also kept good communication while my car was being worked on and let me know right away when it was ready to be picked up! Hope to work with Ralph for future visits! More

Brought in my ‘19 Forester for its 24k service. I utilized the Express Service and was in/out in less than 30 mins. The staff is always accommodating and friendly. They even allow your dog to sit and utilized the Express Service and was in/out in less than 30 mins. The staff is always accommodating and friendly. They even allow your dog to sit and wait with you and he got a cookie. After each visit, Liza Wynne always follows up to see how your experience went. A+ customer service! More

What a kind and empathetic employee!Unexpected repairs What a kind and empathetic employee! Unexpected repairs are stressful enough but, she was understanding and compassionate with us. We am now loyal What a kind and empathetic employee! Unexpected repairs are stressful enough but, she was understanding and compassionate with us. We am now loyal customers because of her. More

Very Good eperience I went to look for a car yesterday to replace a car that had reached it end of life. I planned on going to several dealerships and this was the secon I went to look for a car yesterday to replace a car that had reached it end of life. I planned on going to several dealerships and this was the second. You found me a car that fit my needs and we came to an agreement on the price. One of the things that push us over was the support after the sale. More

Ralph was so kind and knowledgeable! He helped me with questions about my car and gave me an honest opinion. Service dept. as a whole was awesome, thank you! questions about my car and gave me an honest opinion. Service dept. as a whole was awesome, thank you! More