Center Subaru - Service Center

Very fast service wish they would do a Wish they would do a complamtary car wash like other dealers. I just think it’s a way to say thank you for choosing us. They do excellent work. Very n Wish they would do a complamtary car wash like other dealers. I just think it’s a way to say thank you for choosing us. They do excellent work. Very nice waiting area and very clean More

Airbag Recall and tried to sell me tires and marker bulbs First off i want to say the service is excellent prompt and done when they say it will be. Also all the people i have talked to on phone or dealt with First off i want to say the service is excellent prompt and done when they say it will be. Also all the people i have talked to on phone or dealt with in person are extremely courteous as well. I have brought both my Outbacks in for Airbag recalls my 2004 and 2010. when i brought the 2010 in though about an hour after leaving dealership they called me to try to sell me a set of new tires which i do not need at this time, the tires on car probably have another 10,000 miles of tread left on them they are michelin premier LTX and have a unique tread design that may have made them think they are more worn than they really are.But even more unbelievable to me was telling me my marker plate bulbs are out and i knew they were not as i had recently checked them, and when i got the car back i checked them again and sure enough they both work. i wonder if they do this to other people? tell them they have bulbs out when they really are not and make some quick money off replacement when it is not necessary. i declined both the tires and bulbs on phone as i am more then capable of replacing bulbs myself if they really are out. and tires i can get much cheaper elsewhere. All in all i would recommend Center Subaru just watch out for the add ons! More

Recalls and new car problem Good appt scheduling. Very busy early am They call a lot to make sure your service was good Nice feature when the consumer is needing service due Good appt scheduling. Very busy early am They call a lot to make sure your service was good Nice feature when the consumer is needing service due to a recall or mechanical/ technical issue with an expensive new car would be to arrive and have a nice clean car after an unexpected service need. More

Awesome customer service ! Valve spring recall plus rear wheel bearing hubs & a rear latch replacement ... easy efficient check-in & out, wonderful turnaround, great loaner vehi Valve spring recall plus rear wheel bearing hubs & a rear latch replacement ... easy efficient check-in & out, wonderful turnaround, great loaner vehicle. Thank you all! More

Still The One There TV add is true They are still the one. Expert technicians do the work correctly the first time , on time. Service staff is friendly and keep you There TV add is true They are still the one. Expert technicians do the work correctly the first time , on time. Service staff is friendly and keep you up to date on how the work is going. More

"Excellent customer service" I had my airbag replaced on the passenger side due to a recall. While my car was there, a complimentary car detail was done. In addition to the frie I had my airbag replaced on the passenger side due to a recall. While my car was there, a complimentary car detail was done. In addition to the friendly service, the loaner car I used was so perfect, that it was difficult to return. More

Great customer service. Had my airbag replaced due to a recall. Service included a comprehensive check of my car (which found a lightbulb that needed to be replaced) as well Had my airbag replaced due to a recall. Service included a comprehensive check of my car (which found a lightbulb that needed to be replaced) as well as a free car detail and nice loaner car. More

EXCELLENT as always Love this dealership as always the best experience possible!! Friendly helpful and courteous! I would recommend this dealership and when its time to Love this dealership as always the best experience possible!! Friendly helpful and courteous! I would recommend this dealership and when its time to purchase a new car I will go back. More

Great service Friendly and personable sales and service people who are highly knowledgeable. In and out in no time at all. Purchased my car at this dealership and I Friendly and personable sales and service people who are highly knowledgeable. In and out in no time at all. Purchased my car at this dealership and I’m quite happy. More

Center Subaru very professional and conscientious! I bought a new Subaru last February. I took it to my local trustworthy garage for an oil change. They discovered that the main belt was fraying and I bought a new Subaru last February. I took it to my local trustworthy garage for an oil change. They discovered that the main belt was fraying and needed to be changed. I took it back to the dealer, where it was purchased, Colonial in Danbury. They said they had fixed it. I waited 2 hours with an appointment. When I took it to my local garage for the next oil change they discovered that the belt had NOT been touched . I called Colonial several times and was cut off. Instead of driving an hour south to Danbury I drove and hour East to Torrington, Center Subaru. What a difference in experiences!!! Bob C was very respectful and addressed the problem professionally and competently. He showed me the problem belt and treated me politely and courageously. He was so concerned for my safety and fearful about my driving my Subaru in that condition. He offered me a loaner car. CENTER Subaru ordered the belt since it was not in stock, and replaced the worn belt as promised and when promised. Shame on you Colonial. Colonial, obviously does not care about the safety of their customers. Picking up my car at CENTER was efficient and pleasant. What a contrast in Service Departments. Thank you CENTER. Liza called to follow up with me on the work done and was also, as was Bob C in service, professional, personable and knowledgeable. I recommend that all Subaru owners in western CT use CENTER in Torrington. A very positive experience. Thank you again. More