Center Subaru - Service Center

Experience at Buying a Vehicle at Center Subaru I was in the market for a new car, and knew that I wanted a Subaru Legacy. At this point in time I lived about an hour south of Torrington, and while I was in the market for a new car, and knew that I wanted a Subaru Legacy. At this point in time I lived about an hour south of Torrington, and while my my family had historically done business with Center Subaru, the distance led me to start my car search with the Subaru dealerships in my area. Within a few visits at other dealerships in Connecticut, I was less than enthusiastic about my experiences and decided to make the drive up to Center Subaru. Within the first few minutes of meeting with Mike, I knew that this was where I’d be bringing my business. Mike was personable, knowledgeable, and patient. He fielded all of my questions, helped me find the model that best suited me, and was able to track down the exact vehicle we were looking for at a very reasonable (competitive) price, and have it brought in from out of state in a very short period of time. My experience working with Mike throughout the entire process was so positive that I was willing to disregard the hour commute each way to come up to the dealership. Again, I already knew what make and model I wanted, and there were plenty of other Subaru dealers within a more convenient range than Center Subaru, so I could have gone to any one of a number of places nearby to buy the vehicle. Rather, it was the superior customer service, and the pleasure working with Mike that led to me buying my new Legacy at Center Subaru. I would highly recommend Mike to anyone looking for a new car. Since the purchase, about 2 years have passed and I continue to have nothing but great things to say about Center Subaru. Due to the distance, I do not have the majority of my service performed there. However, when I have brought the vehicle in, I’ve had nothing but positive experiences. The service center is great about reaching out and sending reminders for when the next round of service is due, and they are always willing to work around your schedule to find a convenient time for the vehicle to be serviced in a timely manner; you will not have to wait weeks for an appointment. Center Subaru is a fantastic dealership from both a sales and service perspective, and in my opinion the best Subaru dealership in the state. I’d highly recommend them to anyone in the market for a Subaru. More

Well Executed Service I brought my WRX in for one of its major services and everything went smoothly with no hiccups. Bob Charette had a nice loaner car ready for me when I brought my WRX in for one of its major services and everything went smoothly with no hiccups. Bob Charette had a nice loaner car ready for me when I dropped off my car in the morning, and my car was ready to go when I got there at the end of the day. More

Bob Charette is the best Bob is one special guy...I honestly feel he cares...not only about my car but about me.....Know him for all my Subaru years.... Bob is one special guy...I honestly feel he cares...not only about my car but about me.....Know him for all my Subaru years.... More

Great service. Went in for serviice on my 2013 Crosstrack and came home with a 2018. Robert is a great person. Would not buy one from anyone else. service. Went in for serviice on my 2013 Crosstrack and came home with a 2018. Robert is a great person. Would not buy one from anyone else. More

Great Service They quickly identified and fixed a problem I'd been having with my tires/wheels. My local mechanic had said it could not be fixed without many replac They quickly identified and fixed a problem I'd been having with my tires/wheels. My local mechanic had said it could not be fixed without many replacement parts. I'm very happy I chose to come to the Dealer this time and I plan to continue to do so. More

Great Service Everyone is always so friendly and helpful. Cody is very knowledgeable and makes sure any problems get addressed. Plus I'm always in and out in less t Everyone is always so friendly and helpful. Cody is very knowledgeable and makes sure any problems get addressed. Plus I'm always in and out in less than an hour even if it's busy. More

Awesome Service I recently took my new Subaru in for the first service. It was a great experience. I drove right in and had my car back within the hour. My service I recently took my new Subaru in for the first service. It was a great experience. I drove right in and had my car back within the hour. My service person, Patrick, was very friendly and a pleasure to work with. I highly recommend Center Subaru for all of your car needs. More

Love Subaru! They make you feel like they are family! The people that greet you in the Service bay actually LISTEN to you. Very respectful, they always make me la They make you feel like they are family! The people that greet you in the Service bay actually LISTEN to you. Very respectful, they always make me laugh. Jonathan V. Is the very best to help you find a vehicle for you. Thank CENTER SUBARU!! Michele Tyler More

Damsel in Distress Holiday errands, an upcoming long road trip AND a misbehaving driver seat-belt ... definitely not a great combination, safety or noise-wise, when you Holiday errands, an upcoming long road trip AND a misbehaving driver seat-belt ... definitely not a great combination, safety or noise-wise, when you can't "click it"! Thank you, Liza, for getting me in a for a quick service check, Bob for coordinating the service appointment for a replacement (plus a loaner car!) and the service guys for the quick diagnosis. More