Center Subaru - Service Center

thorough service I recently had an issue with my 2016 outback that was originally intermittent under warranty but was I was never able to reproduce when I brought it t I recently had an issue with my 2016 outback that was originally intermittent under warranty but was I was never able to reproduce when I brought it to the dealership. Later after my warranty had expired the issue with my ignition continued and Bob and the service tech were very patient in diagnosing the problem. John C was helpful in assuring me it was still a covered service. Although it took a few weeks to find and fix the issue, Bob was in contact with me weekly to let me know how things were going. Thanks and keep up the great work! More

Outstanding service center From the time we entered the service center to the time we walked out the door we were treated like a truly valued customer. Not only was the servic From the time we entered the service center to the time we walked out the door we were treated like a truly valued customer. Not only was the service done perfectly but the friendliness of every one was outstanding. I want to especially thank Mark for all his help. It's such a pleasure to deal with someone as nice as Mark . He completely explained everything that was going to be done to the car and made sure we we satisfied. He also made sure that we had a car to use while the service was being done since it was going to take over three hours to finish. I'm glad that Mark works at Center Subaru since we will be bringing our car back for service in the future. Keep up the great work Center Subaru More

work doneright, on time, commitments honored work done right,on time,commitments honored. I likethat they also look for "potential" problems. he use of a loaner was very thoughtful, we are a one work done right,on time,commitments honored. I likethat they also look for "potential" problems. he use of a loaner was very thoughtful, we are a one car family. More

Awesome!! I have had the best experience with this dealership! Sales, financing and service, the customer service here is exceptional! The staff is amazing and I have had the best experience with this dealership! Sales, financing and service, the customer service here is exceptional! The staff is amazing and so knowledgeable about the vehicles, any question I have ever had was answered with enthusiasm. The people working at this dealership are very happy to be doing their job, and that says a lot!! More

Very knowledgable and helpful I went to have my car serviced. Spoke with the young man doing it. He suggested I look around the lot after we discussed the possibility that I may wa I went to have my car serviced. Spoke with the young man doing it. He suggested I look around the lot after we discussed the possibility that I may want to purchase another Subaru in the next 6 months. Found exactly what I wanted. Frank approached me to see if I needed help or had any questions he could help me with. I ended up driving out with a new car. More

Most helpfull and pleasant person to deal with I had to make a few apt for my cars for recall work, lucky every time I called I spoke with Liza( she remembered me right away and never met me ) Sh I had to make a few apt for my cars for recall work, lucky every time I called I spoke with Liza( she remembered me right away and never met me ) She handled everything professionally. She ordered parts, called me when they came in and made my apt flawlessly She was a pleasure to work with and I look forward to coming in again More

Thanks to Mark Orcutt! I'm writing this on behalf of my parents: "We thank Mark Orcutt for his patience with two mid-eighty year-old customers, and his advice regarding o I'm writing this on behalf of my parents: "We thank Mark Orcutt for his patience with two mid-eighty year-old customers, and his advice regarding our 2003 Subaru after extensive damage and follow-up care. Thank you Mark!" From Arlene and Bob Revaz, Torrington. More

AMAZING Experience! This was my first experience purchasing a brand new vehicle and I'll be the first to say I had many reservations! Jonathan went above and beyond to en This was my first experience purchasing a brand new vehicle and I'll be the first to say I had many reservations! Jonathan went above and beyond to ensure I felt comfortable with the process and that I was happy with my purchase. Jonathan ensured I was educated on how the process works answering any questions presented, which was A LOT! Truly, this was an AMAZING experience! Jonathan, I can't thank you and the team enough. More

Third Subaru Great, knowledgeable, patient sales people; great management interactions --- fabulous service team. This is my third purchase and I wouldn't go a Great, knowledgeable, patient sales people; great management interactions --- fabulous service team. This is my third purchase and I wouldn't go anywhere else. Always the best of breed. More

Four and a half hours and still waiting I tried to make an appointment for my 40,000 mile check-up. I was told I had to use the Express Service although I asked to make an appointment instea I tried to make an appointment for my 40,000 mile check-up. I was told I had to use the Express Service although I asked to make an appointment instead. I was told I had to use the Express Service. Once my car was serviced I was told I needed brakes. Both front and back were in the "service now" zone. I did not want to drive home with this problem as it is a long and hilly drive. Because I did not have an appointment, which I was not allowed to make, I was told it would take a few hours. I was offered a loaner but was uncomfortable doing that due to driving conditions. One employee was trying to be helpful by offering a service to shop while I waited. However, l just wanted to get my car before the roads froze. At four hours I asked to speak to the service manager who told me I could have made an appointment. I reiterated that I requested an appointment but was denied. He told me he was going to check on the status of my car. That was 45 minutes ago and I haven't seen him since. I have now been here a few minutes shy of five hours. I am shocked at how little concern this dealership has for the customers. More