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Center Subaru - Service Center

Torrington, CT

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730 Reviews

730 Reviews of Center Subaru - Service Center

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September 10, 2016

poor customer service bought a brand new Crosstrek had rotors go three oil sensors in less then 2800 miles. Wanted Subaru to extend my warranty they did nothing . More

by Rene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Maiolo
Sep 19, 2016 -

Gengras Subaru Torrington responded

Rene, Thank you for speaking with us over the weekend. We sincerely apologize for the lack of communication in your prior dealings that led to much frustration. That is not the way we like to do business and hope that we can regain your trust. We will continue to get the answers you are looking for, and be in touch when we have them. Thank you for letting us know about your experience, we can now make sure to not make the same mistake again. Sincerely, The Center Subaru Team

March 17, 2016

Excellent Service - trustworthy and knowledgeable I bought my first Subaru as a used car at Center Subaru about 20 years back, the day I was to pick up the car they called and told me the car would no More

by WAB2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Charette, David Robinson
November 19, 2015

Service or Sales- Top notch!!! We had an awesome purchasing experience and had to see if service was as awesome as sales... We've been back to Center Subaru for a complimentary 2500 More

by GKBudd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick (Valet), Sam (Service Writer) and Nick (Parts Counter)
October 11, 2015

Amazing service Center Subaru went above and beyond in servicing our 2009 Dodge Grand Caravan. We originally bought the vehicle there 2 years ago. There service depar More

by king188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary in service. Mark the tech
May 28, 2015

great experience This dealership is very helpful and all the workers are great! Whenever I need to get an oil change or something fixed on my car I never had a problem More

by melross_20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Persechino
May 06, 2015

Awesome Service AS USUAL!!! Took my Subaru in for a safety check and to make sure everything was good to go for a long road trip. They did a great job and I had a coupon for a Ji More

by Merelyme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tajildeen
April 19, 2015

My last visit for service and recent purchase of my tenth S excellent in all areas sales staff, service department,facility clean, neat, pleasant place people familiar with product and able to advise on best op More

by bobbydee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Charrette, Tracy Breen
December 12, 2014

no pressure sale!! Went in for service and bought a new car!! Thank you Mike Persechino for no pressure, and honest answers! This is my 5th Forrester and 8th Subaru. Cen More

by dodiedoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Persechino
December 01, 2014

Remote Starter Install Everything done as promised. Courteous, friendly treatment. Comfortable waiting area, drinks, WiFi and a drive in service bay, so no getting exposed t More

by Merelyme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisors, Ray Demirali
March 30, 2011

The service department is great. They explain what needs doing and do not try and sell you anything extra. My car is always cleaned and delivered when promised. The waiting area is excellent - comfortable s More

by qusouix
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
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