Gengras Volvo Cars North Haven - Service Center

Service is horrendous! Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with repair after repair and then getting the car back after several days (never a loaner for us) with either more of the same issue, a new one or the initial issue unresolved. They are liars, scammers and are literally making me broke due their xxxxxxxx!! More

Service is awful. When scheduling a 10,000 mile service of my Volvo XC90 I made an appointment more than a month in advance for 7:45 am. I received several reminders of When scheduling a 10,000 mile service of my Volvo XC90 I made an appointment more than a month in advance for 7:45 am. I received several reminders of my appointment via phone and email. I dropped off my car at 7:30 am the morning of the appointment and did not hear back from the service appointment so I called the service department at 2:00. The service person told me that the time of my appointment doesn’t matter as it doesn’t mean when the car is going to be seen and that my car had not even been brought in yet. And further more, if I had waited i would have been priority no matter what time my appointment had been. If you are going to call it an appointment, it better be serviced and ready in that time frame. I made this appointment for my day off and while my children are at school. Now my car won’t be ready for me to get the car and pick up my children. I will not be using this service department again and will use a different dealership when my lease is up. Unacceptable. More

dishonesty is short term thinking... brought my 2015.5 Volvo XC 70 for 20,000 mile service to this Volvo dealership. I purchased the car there 14 month ago brand new. During the service t brought my 2015.5 Volvo XC 70 for 20,000 mile service to this Volvo dealership. I purchased the car there 14 month ago brand new. During the service the dealer called me to let me know that the tire alignment is off and they would also suggest a tire rotation which would not be covered anymore by Volvo's free 5 year service coverage. So that would be an extra charge of $240. Tire alignment after only 19,500 miles seemed strange so I declined both, alignment and tire rotation. Next day I stopped at a MONRO shop and asked them to check out the need for a tire rotation and alignment. They confirmed to me that there is no need for a tire rotation as the tires are worn equally and the alignment would be just fine. No problem at all. Very disappointing. Volvo gives a 5 year warranty but this dealership tries to make some $$$ on the side by suggesting repairs, which are not covered by the warranty and which are not needed. I own 2 Volvo's and I'm very loyal to the brand. But this dealership just lost a customer.... More

3 strikes you're out! Three oil changes all three overfilled by atleast a quart! I had previously purchased a Volvo from Secor Volvo in New London and had no issues with th Three oil changes all three overfilled by atleast a quart! I had previously purchased a Volvo from Secor Volvo in New London and had no issues with their service team not one ! So I could recommend them highly to anyone - Gengras not so much! More

Outstanding Detailing by Junior car looks and sellls Better than new! outstanding customer experience Rich and Steve! Definitely plan on returning! Excellent service and teamwork! Better than new! outstanding customer experience Rich and Steve! Definitely plan on returning! Excellent service and teamwork! More

Brian and Eric are always friendly and quickly answer any questions I have. I order parts for a 1993 240 and Brian always knows the part and what I need. They are a pleasure to do business with. questions I have. I order parts for a 1993 240 and Brian always knows the part and what I need. They are a pleasure to do business with. More

This is a great dealership. They are professional, responsive to questions, always clear and understanding, and very fair. Best car dealership experience I have ever had and I would highly recommend responsive to questions, always clear and understanding, and very fair. Best car dealership experience I have ever had and I would highly recommend them. More