Gengras Volvo East Hartford

Very pleased with overall experience. Pleasant negotiating process without high pressure to purchase. Also, during the closing process, Brian the business manager, presented the additional optio negotiating process without high pressure to purchase. Also, during the closing process, Brian the business manager, presented the additional options available and the related costs. When I declined, he did not push them on me, or try and make me feel I was a fool not not getting them. I will definitely return here when looking for my next vehicle. More

You have a great team! This in my first Volvo and I drove 150 Miles to Gengras to take a look because the local dealership did not have what I wanted. Vecdet happened to take the call when I called, and he 150 Miles to Gengras to take a look because the local dealership did not have what I wanted. Vecdet happened to take the call when I called, and he turned out to be the most courteous, friendly and knowledgeable sales representative. He instilled trust and made me really feel like a valued customer. He and the rest of the team (Bob and Kevin) were very upbeat and efficient! I love my Volvo S-60 after driving it for 2 days. Thank you! More

From the minute we walked into the dealership to the moment we drove off in our new Volvo, we experienced personalized, friendly service. The salesman, Sal Guerra, was very professional, listening to o moment we drove off in our new Volvo, we experienced personalized, friendly service. The salesman, Sal Guerra, was very professional, listening to our needs and wants in a vehicle. He was not overbearing or pushy as are some car salesmen. He walked us step by step through the purchase and was very accommodating and willing to work with us regarding price. We have nothing but high praise for the Gengras Volvo dealership and would highly recommend them to our friends looking for an excellent car experience. More

Sal was very helpful and pleasant to work with. He was extremely knowledgeable about the vehicle and took his time explaining and showing me everything. Brian made the finance part quick and painless as extremely knowledgeable about the vehicle and took his time explaining and showing me everything. Brian made the finance part quick and painless as did Allen with the negotiating. I was very impressed with the fast turnaround time on getting my car and not having to do anything myself except come with a check at the end. My overall experience was excellent and I would highly recommend Gengras to family and friends. More

David was an execellent rep for the Gengras brand. He diligently looked for a Volvo for my daughter and walked us through the process in a tnoughful way. The car was prep'd nicely. Eveyone we met at Ge diligently looked for a Volvo for my daughter and walked us through the process in a tnoughful way. The car was prep'd nicely. Eveyone we met at Gengras was equally nice and helpful. More

Jeff was great to work with. He was very knowledgable about the car and never made us feel rushed about making a decision. I love my new C30 and would recommend others to Jeff and Gengras. about the car and never made us feel rushed about making a decision. I love my new C30 and would recommend others to Jeff and Gengras. More

Excellent customer service. Never felt pressured. I will absolutely refer Gengras Volvo to family and friends, and will continue my business with them years to come. absolutely refer Gengras Volvo to family and friends, and will continue my business with them years to come. More

Sal and Brian made our buying experience very easy. Throughout the process we were treated very friendly and respectful. I would recommend everyone to go to Gengras Volvo for their next vehical purcha Throughout the process we were treated very friendly and respectful. I would recommend everyone to go to Gengras Volvo for their next vehical purchase. Once again, Steve and I would like to thank both Sal and Brian for their excellent and friendly customer service. ThankYou, Steven and Valerie Hunter More

I had to have my car serviced for an electrical system I had to have my car serviced for an electrical system failure. Had it towed and dropped it off on a Friday afternoon. Was called on Monday mornin I had to have my car serviced for an electrical system failure. Had it towed and dropped it off on a Friday afternoon. Was called on Monday morning about repairs and didn't hear back from them until Thursday morning, the day I picked up the car. I had called on Wednesday to ask about the progress and didn't get a call back from my service rep. When I picked up the car, I became aware of the missing Fuel Tank Cover Door. I called the service rep to ask about my missing door, as it was in place when I dropped off the car. I was given a 'run-around' about how it may have fallen off at a gas station, even though I made it clear that it was on the car when I left it in the lot. He told me he'd ask around to find out more information and he'd get back to me... He never called back. I had to call the Service Rep Manager, Kurt S. Eventually they discovered that someone in their service department found the Fuel door on their parking lot grounds and this person didn't know to which car it belonged, so they threw it away... So, in the process of getting a new Fuel tank cover, I am told by Kurt that I will have to pay for the replacement and they will cover labor... They are saying, since they don't know how the door found its way to the parking lot pavement, they won't cover the cost of replacing the part. I say, I dropped off my car with a fuel door and now it is gone, it turns out that your service employee threw it in the garbage. Why I am footing the bill for the replacement eludes my sensibility. Keep in mind, these conversations generally take 24 hours to proceed, as I typically leave a message and get a call back a day later... I also informed the service rep of other electrical failures that weren't addressed by repair reps, most notably, my driver's seat controls that allow me to adjust the position of the seat. I specifically mentioned that problem and it wasn't resolved. Needless to say, I am very disappointed by the experience I had with a service department that is supposed to strive for outstanding customer care. More

My wife and I had an extremely positive experience when searching for a new vehicle at Gengras Volvo in East Hartford through Lance Jewell. We looked at a variety of luxury vehicles during our search and searching for a new vehicle at Gengras Volvo in East Hartford through Lance Jewell. We looked at a variety of luxury vehicles during our search and no dealership (Lexus, Acura, Audi etc . . .) had a Sales Executive with even close to the knowledge base of their product, professionalism, friendliness or customer service that Lance brought to the table. We drove off in our new XC60 yesterday and would highly recommend Lance to anyone ready to purchase a new or used car. We also had the pleasure of working with Bob Doyle who partnered with Lance through the final stages of our purchase and provided the customer service above and beyond what you would expect to close out the deal. More