Went in to buy a car that I had an agreed upon price only to find out that the car had been damaged which they didnt disclose and that it wouldnt be ready even if I wanted to buy it. They told me over and over they didnt realize the car I was looking at buying was the one that was damaged. As soon as I mentioned renegotiating a price, as I'm no longer buying a new car, they said well I guess we will have to part ways then. If they didnt know wouldnt they be open to renegotiating a price since the car was damaged? Al the sales manager had to know and refused to share the information until I wasted an hour driving out there. Don't buy from this dealer. The VIN for the car I was looking at buying is 1HGCR3F85HA041720. Its a 2017 Honda Accord EX L v6. If you go to buy the car make sure they take a ton of money off and disclose its been damaged. What would have happened if I showed up a day later and the car was finished? Would they have said anything?
So I purchased an accord in 2016 and to my knowledge I purchased the sentinel package that covers oil changes and tires. Well the last 2 times I went to the dealer to change my oil I was charged for the service even though I asked if I had the package and they said I didn’t. Yesterday I hit a pot hole and 2 tires blew. I called the dealer to see if it was covered and they said no that I only had the sentinel package for oil changes. I googled what the package which said oil and tires are covered. So I called back and spoke to the manager and she apologized and said she will look into it and get me a reimbursement for the oil changes I paid and told me they had the tires in stock. So I went to the dealer. They told me it would be about an hour because there was one car in front of me. I said ok I’ll wait. As i was waiting there i see the manager talking to a girl that came in about 20 min after me. They were definitely friends. So a little while later they moved my car further into the shop and put the managers friends car on the lift while my car sat further in the shop. Once they were done with the managers friend car, they moved my car back and put it on the lift. So they only moved my car so i would think they were working on it when they didn’t. I was there for 2 and a half hours. It’s unacceptable.
The owner is a hellacious nightmare of a human being who lacks the decency to take responsibility for clerical errors made by the dealership. Very rude and disrespectful. I've never encountered business handled so poorly and feel awful for the rest of the sales and service staff. Avoid this dealership at all costs.
Steve went out of his way to get the paint replaced on my Honda Civic when other Honda dealers would not honor the recall. The work was done quickly and it looks great! Will get future service done here.
The service team went above and beyond to make sure I was completely satisfied. I went in for an oil change and to have my key fob replaced, had a problem at Ford dealership getting my key fob replaced, I went back to genre service dept and they got it done.
The Body Shop in the skilled, experienced, and personable skills of Steve Short rates superlatives. Our car had much more than a hit and run fender bender, but Steve and crew restored and repaired our vehicle and made it look like new.
Also, we find the work ethic and dedication of the clerical staff commendable as well.