Horrible!!!! Rude!!! Worst customer care EVER IN MY LIFE!!
They sold my Fiancé a lemon, took her $35,000 and ran left her and our NEW BORN PREEMIE BABY, with no A/C in 105° weather with heat advisory across the state. She paid in full for a brand new Truck and now even a little over a year and a half the A/C goes out and the Battery and they won't fix it,
The head manager was a complete Jerk, and went back on his word he promised to fix the A/C then lied and didn't fix it. Ripped us off completely, my fiancé Purchased a New 2014 Z71 From this dealer bought it ought right that year brand new 0 miles right off the lot ( PAID IN FULL ) mind you, $35,000 and we've had nothing but trouble with it, it's a 2014 make date was the latter part of 2014 so it's production date is 2015, not even a year and a half later the A/C compressor went out, a week before the a/c went out the battery went out. It only has 50,000 miles!!! So i called they said bring it in, so i did we drove 2 hrs to the dealer, brought it in we spoke to the parts manager, they told us sence it was 50,000 miles it wasnt covered unknowingly I did not know that before I met my fiance she did not purchase the extended warranty she said that no one told her about it she was young at the time and this was her first car so I'm sure no one told her about the extended warranty and gap insurance I worked at a dealership for several years so I know these things, but working in the automotive dealership business I also know the value of customer service and taking care of your customers and going out of your way to make sure that they are taken care of because YOUR CLIENTS ARE THE HEART BEAT OF YOUR COMPANY AND THE BLOOD FLOW TO THE BRAIN and to keep good business the customer is ALWAYS RIGHT! and you take care of them 150% no matter what at least that's what a true business man does right? They sent us away saying they could not fix the part butt the parts manager told us that we could buy the part at a auto place and put it on for cheaper than that what they could sense they wouldn't fix it. So they sent me and our 3 kids away in the heat. What a JOKE OF A DEALER, MAKES ME SICK. TO TREAT KIDS AND FAMILY LIKE THIS , TOLD US FIX IT YOUR SELF wow really?? and said that would be the best way sence they wouldnt fix the part after she paid in full for that 2014 truck not even a year and a half earlier WOW!! , here it is hot summer Arkansas in June with Temps reaching nearly 100° at this time, and we have 3 kids from 6 - 11 years of age and a premature infant in NICU in UAMS little rock that's soon to come home and we must have air conditioning when traveling with her in the truck. I explained this to them and ask if there was anything they could do still saying no, I said I'd fix it myself then,So thats what i set out to do, I went to a nearby auto store and purchased what I assumed to be the correct part they gave me the part number at the dealer i purchased it from parts store for $350 went home only to find that the part was not the same and that the one I needed was for a 2015 model and could only be purchased through the manufacturer, OK so I call Gentry Automotive back and requested to speak with the owner Mr. Gentry I get the runaround for three days finally I'm concerned that my daughter will be getting out of the NICU unit and with the Temps rising nearly to 102° with heat advisory in arkansas, and no air conditioning in this 102° scorching hot weather I get ahold of the assistant manager, I explained to him my situation, and ask to speak and tell him I tried to replace it myself but the part could not be ordered because it was a 2015 manufacture date of assembly and sale for a 2015 and no local auto parts store carry the part it had to be through the dealer, he proceeded to say that since she basically paid $35,000 for a product that did not work and is incapable of working after only a year-and-a-half of use, he used the excuse they didn't make the parts so Parts fail and it's not their fault. I completely understand that being in the customer service industry and working in sales most of my life and now running my own business but I also understand customer satisfaction and taking care of your clients. The HEARTBEAT OF YOUR BUSINESS .... CAUSE GUESS WHAT WITH OUT CLIENTELE THERE IS NO BUISNESS!! I AM SICK AT MY STOMACH HOW WE WERE YELLED AT BY THE MANAGER, AND my file was treated like crap, left in the 105° heat advisory weather by Gentry Chevrolet, the manager cussed me out and said they would not fix it. It wasn't there problem. He admitted she paid in full $35,000 for there product, but basically said thanks for the cash and ripped us off,
This business is a JOKE, THE MANAGEMENT, THE OWNER AND THE ENTIRE GENTRY CHEVROLET COMPANY ONE BIG
RIP OFF - GARBAGE CAN!!