So I'll start by saying that I live 300 miles from this dealership. The inventory in my immediate area is slim, for what I'm after. So I expanded my search radius to include Washington and Idaho. Well.... gentry ford had a vehicle just inside those boundaries.
I'll keep names aside, because I don't feel like blasting them. But I can say I dealt with two people--one in sales and one in management.
I received a callback from the salesman, regarding my email inquiry. I explained to the man that I live 6.5 hours from the dealership, so I wanted his assurance that the truck was mechanically sound and worth the trip. (The truck was loaded, clean, and well below kbb) He assured me that the truck had passed their mechanics inspection with flying colors. When I asked him why he thought such a great truck was prices so low, he said that folks in that area are more interested in the larger engines (this one had the 4.6l).
So there's clearly only so much I could do, beyond ask Q's. Once he'd assured me the truck was good, my next move is to take it out for a drive. So I took most of that day (Tuesday) setting up insurance and a loan, which meant shopping around for the best rates. It took a majority of my work day. The next day (Wednesday) was set aside to drive 6.5 hours to buy the truck. To do this meant taking another day off, as well as asking my girlfriend to take the day off. But we did it, under the assumption that we were being fed honest information.
We get to the dealership around 10am, after leaving our home at 3:00am. We were greeted by the salesman I'd dealt with over the phone and quickly allowed a test drive. All was good... until a few miles down the road. The truck stalled in the middle of an intersection. xxx!? I hit neutral (while rolling at 35mph) and restarted it, then proceeded to drive. Clearly I didn't expect a low mileage truck to die a few moments from the dealership, but sometimes S-%t happens. So I chalked that up to an anomaly. Then it dies again while braking and turning. Now I'm curious. I continue taking corners and braking in various ways/speeds. It dies 3 more times. Always starts and drives fine afterwards.
I called my friend (who's a ford mechanic) to run the symptoms and build by him. He offered a few possible causes, but nothing I could fix on my own. I looked under the hood to see if I could spot any vacuum leaks or other obvious maintenance issues... when I noticed the aftermarket K&N air filter was caked in debris and dead bees. Clearly this vehicle hadn't recently received even the most basic maintenance. Had they even changed the oil? If they were capable of overlooking the first visibly obvious item in need of replacement, what else might they overlook?
I returned to the dealership and told them what if discovered, and that I couldn't buy the vehicle.
Clearly I can't say wether or not the salesman had any knowledge of how poorly the truck was maintained prior to sale. I also can't say if the manager was aware of this crap. But I can certainly say that it's not my job to make them do what's right. I was given answers that just weren't true.
So they obviously "felt bad" about it and wanted to "make it right". Which meant that they'd like to have a technician look it over. I agreed to wait until their mechanic could review the truck. They returned from a test drive and said they were unable to duplicate the symptoms. They the asked if I'd like to take a drive with the mechanic, to see if I could duplicate the stalling, and I said yes. We drove the exact route is initially taken and I was unable to stall the truck a single time. I was obviously perplexed. But the one symptom that the mechanic and I both agreed was still apparent, was that the engine surged randomly and/or idled very low when braking.
So I decided that while i was glad to see it wasn't dying while turning anymore, I was also very uncomfortable driving 300 miles home in a truck that had no warranty and just died 5 times on a 5 mile drive. Would it do it at the start of every day? Was it an isolated incidence? What's the deal with the low idle/surging? How much money would I need to spend in the next month to find the answers?? Those were all questions I was now asking.
If I felt like these guys had at least given the truck a basic service and detail, prior to a sale... I may have worked through the issue. Because they did offer to have a mechanic walk thorough the problem and see if it could be resolved. But at this point, it was a little to late. I feel like they should've taken care of me before I got there, rather than trying to fix an issue that I shouldn't have even been bothered by after such a long trip.
Of all the vehicles I've ever purchased, and from all the dealerships/private party sales... this is the worst yet. Even if the name for this is not dishonesty, on gentry's behalf. They're most definitely incompetent. Someone here at gentry must be responsible for making sure their quality control is at least up to a basic standard. I think having a washed vehicle, with fresh oil and filters, awaiting a guy who's driving 6.5 hours to buy it... would qualify as a "basic" minimum standard.
Of course they tried to keep me in the deal. They even offered to take $500 off the price. But they weren't willing to offer a short warranty on the vehicle, just as a "peace of mind" gesture to me. They apologized profusely and swore that they'd never knowingly have had me make such a drive if there were problems with the vehicle.
Maybe they're honest? Maybe they'd just trying to keep a sale together? Who can say? But again... missing such minor items sure doesn't leave a guy feeling like he's in good hands.
I cannot recommend doing business here, unless it's just a matter of a few wasted minutes for you if the deal turns out to be a flop. Do not make a special trip here for a used vehicle. That's my advice.