Geoff Penske GMC

Outstanding Service From the time I walked into the showroom until I drove away with my new 2015 Buick Encore, the quality of customer service from everyone was truly out From the time I walked into the showroom until I drove away with my new 2015 Buick Encore, the quality of customer service from everyone was truly outstanding. They exceeded my expectations on every level. More

2015 Sierra 1500 Had an awesome experience buying my first new vehicle from these guys. I'll definitely recommend them to friends and family. The price was right, the Had an awesome experience buying my first new vehicle from these guys. I'll definitely recommend them to friends and family. The price was right, the service was great, and I've got an awesome new truck. Everyone at this dealership was polite, courteous and did their best to make my experience enjoyable. Thanks Geoff Penske Buick GMC again for the new wheels. More

Awful Experience! Awful experience! Salespeople were friendly , helpful, knowledge, and all that good stuff. However, we feel taken advantage of. We were told that the Awful experience! Salespeople were friendly , helpful, knowledge, and all that good stuff. However, we feel taken advantage of. We were told that the best they could offer for our trade was $33.000. The man stated that this was the best he could do, because it would be difficult to sell our car and he might have to send it to auction. Our trade was a 2014 Buick Enclave with 2,597 miles (which we bought 2 weeks prior for approx. $10,000 more) Two days later when I checked the website, they had our car (same color, features, mileage) listed at $49,000. They advised us against buying back our old minivan, but we did anyway. They sold it to us for more than they gave in trade, because they repaired the seat. The repair did not look good. On the way home whatever stuff they smeared on the seat (to fix it) came off on my husband's jeans. Very disappointed!!! Several other things are worse now than when we traded it in. Very Frustrating. We would not recommend this dealership. More

Great Experience, Professional and Courteous I bought a 2015 GMC Yukon from Victor and Jeremy and I can't say enough about the great experience I had at Geoff Penske Buick GMC. The show room was I bought a 2015 GMC Yukon from Victor and Jeremy and I can't say enough about the great experience I had at Geoff Penske Buick GMC. The show room was immaculate (best coffee machine ever, Cappuccino too!!), the people courteous and knowledgeable and most importantly trustworthy! I traded in my 2002 Toyota Sequia and got more then a fair price for it. I also purchased great extended warranties that cover the inside and outside of my vehicle which is important to me because I keep my vehicles for a long time (last vehicle 13 years). After the deal was done Jeremy went through all the bells and whistles that are in my beautiful new Yukon and there are plenty. He wanted to make sure I was completely satisfied before I left that day, but he also went the extra mile sending a follow up email saying to contact him with any questions related to anything. Ricki from the finance department was also very knowledgable and spent the time working out what was best for us related to financing a small business vehicle which can be sometimes complicated. This is the second vehicle we purchased from Penske and recommend it to our friends and they purchased a Acadia Denali. They also had the same great experience. More

Flawless I bought a 2010 Mercedes-Benz ml320 Blutec from Randy. This was totally an online sale up to the point of signing the papers and picking up the vehicl I bought a 2010 Mercedes-Benz ml320 Blutec from Randy. This was totally an online sale up to the point of signing the papers and picking up the vehicle. I was very impressed when I actually got to the dealership (180 mile drive). The vehicle was much nicer than I had expected and the few flaws it did have were accurately described in the correspondence. I would certainly recommend this dealership and even buy again myself. Troy More

There are still good honest sales professionals out there 2007 I purchased a 2007 Envoy. What a sweet ride that was and with 125,000 miles on today still runs like a dream. Randy Fryberger was the sales rep. 2007 I purchased a 2007 Envoy. What a sweet ride that was and with 125,000 miles on today still runs like a dream. Randy Fryberger was the sales rep. Yesterday 8-11,2014 I pushed myself to go ahead and look at the 2015's that just came out. I found one and lo and behold who comes up to assist but Randy 7 years later. Same great attitude same helpful self. Well I purchased the 2015 and left with it. Whoever gets the 2007 Envoy is getting a great ride not even a rattle anywhere and still runs like the first day. Randy - thank you and thanks to Penske for the professional business you run. IM a pretty big critique of sales associates so this is definately not something I do very often by posting exceptional service. L J Ludwig, East Cocalico Twp, Lancaster County PA. More

salesman victor you made the first impression!My overall experience was very positive! They are minor issues with truck.Just got back from shore and got 21.4mp victor you made the first impression!My overall experience was very positive! They are minor issues with truck.Just got back from shore and got 21.4mpg! More

Another new GMC Terrain I visited the Penske showroom planning to purchase a 2014 GMC Terrain to replace my 2011 GMC Terrain which was also purchased at Penske and provided m I visited the Penske showroom planning to purchase a 2014 GMC Terrain to replace my 2011 GMC Terrain which was also purchased at Penske and provided me with excellent service but now had high mileage. The staff was extremely helpful in finding a vehicle with the color and features that I wanted. Although they did not have it on their lot, they were very prompt to locate it for me and have it brought to their dealership. Unfortunately, that vehicle was damaged in transit but the team at Penske worked very hard to find me another identical vehicle and had it brought to the dealership in almost the same time frame! Although the new Terrain had some options that I was not planning to purchase, Penske GMC did not charge me for those options. I cannot complement them enough for the very fair and professional manner in which they got the deal done including very generous trade-in allowance on my old Terrain. There was no high pressure sales or gimmicks involved. I felt that I truly got a very fair deal and the wonderful new vehicle I wanted. More

hail damage i am very happy with my experience at the Geoff Penske dealership.I took my 2010 ford tauras in for hail damage and when i picked the car up it looks i am very happy with my experience at the Geoff Penske dealership.I took my 2010 ford tauras in for hail damage and when i picked the car up it looks as if there was never any damage at all.The paintless dent tech did a great job.The price was fair and Jeremy at the service counter was very professional and extremely helpful. More

What started out bad, ended amazing... I will buy here again At first the Finance Manager lied to us and sold us a packaged warranty... He said it covered “everything”, all the “high tech parts, like Navigation, At first the Finance Manager lied to us and sold us a packaged warranty... He said it covered “everything”, all the “high tech parts, like Navigation, DVD player, radio, etc” and it was worth the extra $60 a month. I reluctantly agreed to the coverage. We read the fine print later on, which states that NONE of those “high tech” parts are included at all. When I contacted him he said it was too late, and the monthly payment could not be changed, and we would only get a partial refund. You can imagine my extreme frustration; feeling cheated and mislead. I promptly wrote a message to Mr. Penske, his general manager, and is pre-owned manager... Within no time, Mr. Penske himself contacted me directly, sincerely apologizing for what happened. He promised me he would personally right the wrongs to the best of his ability. Let me tell you, this dealership has some excellent managers... Mr. Penske contacted the lender just in time to cancel EVERYTHING and he brought us back to resign the contract to our liking. He also offered to send a driver to meet us and even have the vehicle re-cleaned under his personal supervision. Neither of those were necessary, so we declined, we were just happy to have the deal that we had been hoping for. When we arrived at the dealership to resign, I met Mr. Penske personally, and he was as genuinely concerned about our happiness as his messages portrayed. It is unique to find a dealership that has this level of true customer service at it's core. We also met the pre-owned sales manager, who was just as dedicated to righting the situation. Mr. Penske assured us he would address the employee that caused the problem, which I believe he will handle appropriately. We love our vehicle and could not be more pleased with the end result! I would definitely buy from them again, despite the issues at hand, because they didn't brush me off, the fixed it the right way. More