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48 Reviews of George Wall Ford - Service Center
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December 14, 2021
Absolutely HORRIBLE customer service. I received letters in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months now. Each time I speak to someone, they tell me I will get a phone call back. I have NEVER received a phone call from them in the 2 months that I have been trying to get this issue fixed. I have spoken to several people in the service department and today I spoke to Denise twice. Denise explained at first that the service manager was in a meeting and would call me back shortly. I waited for 5 hours and did not receive a phone call. I then called back and spoke to Denise again who ASSURED me that I would get a phone call before the day was over. It is now past their closing time and I never received a phone call, yet again. God forbid something were to happen because of this faulty airbag, GEORGE WALL FORD would be responsible. It is absolutely horrendous customer service and I advise anyone looking to do business here to abruptly turn around and go elsewhere. THIS PLACE SHOULD BE SHUT DOWN. More
by MISSMESSINA92
Employees Worked With
Denise
January 11, 2020
Terrible Terrible service Tried a number of times to use this dealership since they are local business. On numerous occasions very disappointed with service etiquette, quality Tried a number of times to use this dealership since they are local business. On numerous occasions very disappointed with service etiquette, quality, and honesty. For example they refused to take in a lease from another Ford dealer. While a Ford dealer in a nearby town was more than willing to be helpful and through that earned a new car sale. On the service side vehicles were not ready on time and the car left a mess upon pick up. Do yourself a favor and go to another Ford dealer! More
by prefontaine777
Employees Worked With
Paul Palermo, James Larsen, Jim Pedersen
May 15, 2018
Excellent service Always great service ...Steve is the best..always quick service and fully explains all...Have no problems dealing with George wall service...The free Always great service ...Steve is the best..always quick service and fully explains all...Have no problems dealing with George wall service...The free car was is an added plus More
by Big Eddie
Employees Worked With
Kate Sagitova, Bob Helwig, Steve Hancheck, Matt Small, Jonathan Siefel
March 09, 2018
ALWAYS THE SAME As usual, my latest experience at George Wall Ford Lincoln was GREAT. From the receptionist to the service desk to the mechanic, they were all wonde As usual, my latest experience at George Wall Ford Lincoln was GREAT. From the receptionist to the service desk to the mechanic, they were all wonderful. Corrected my problem quickly and serviced the vehicle and had me underway to the rest of my day. More
by CreamPuff
Employees Worked With
Steve Hancheck
March 09, 2018
Repair issue I have been a Ford customer for most of my adult life, and have been associated with at least 6 Ford dealerships. George Wall Ford Lincoln by far has I have been a Ford customer for most of my adult life, and have been associated with at least 6 Ford dealerships. George Wall Ford Lincoln by far has been the best in terms of experience and great customer service. I was a customer of Chuck Donlin when the dealership was across the street years ago, but went to another dealer because it was closer to home - I am so glad to be back, I don't mind driving the extra distance, it is definitely worth it! More
by springlake3
Employees Worked With
Justin and Ashley and two others in the service department (don't know their names)
March 06, 2018
Fast courteous service Plenty of service appointment reminders..very friendly service personnel along with fast n expert mechanics..the free car wash at a great place is the Plenty of service appointment reminders..very friendly service personnel along with fast n expert mechanics..the free car wash at a great place is the cherry on top More
by Marty20
Employees Worked With
My mechanic, Steve Hancheck
March 03, 2018
Done right Have had my 2006 mercury Milan serviced many times at this dealer mostly for routine maintenance. Every visit was a like a friendly visit to your nei Have had my 2006 mercury Milan serviced many times at this dealer mostly for routine maintenance. Every visit was a like a friendly visit to your neighbor. Always courteous and helpful. Never pressured to have additional work done. Have trust in this dealership to do what is necessary and not do add on work. Have bought four vehicles so far at this dealer. Have not been disappointed. More
by Guzzo46
Employees Worked With
Justin
March 01, 2018
first service Service was terrific especially even offered for drop-off and pick-up without asking. And they delivered me a new Lincoln town car when I when I am dr Service was terrific especially even offered for drop-off and pick-up without asking. And they delivered me a new Lincoln town car when I when I am driving the MKZ More
by ooraider
Employees Worked With
Kate Sagitova, Bob Helwig
February 19, 2018
Great job, Service! My 2016 Ford Explorer had a problem with the gear shifter that affected other electrical components. I was going to need a loaner vehicle while my SUV My 2016 Ford Explorer had a problem with the gear shifter that affected other electrical components. I was going to need a loaner vehicle while my SUV was being repaired. However, sometimes, there is a problem with getting a loaner. This time I was fortunate enough to get one the early evening of New Year's Eve weekend. Matt, Justin, and Augie (all in service) did a great job correcting the repair issues (all under Warranty). Augie even drove to my home to swap the loaner for my SUV. Sales and Service do go above and beyond to satisfy their customer. I must admit, George Wall provides better and more friendly service than the Land Rover dealer when I had my Discovery. Again, 5 stars to George Wall Ford Lincoln! More
by Melanie W.
Employees Worked With
Matt and Justin in Service., Joe Celli, Paul Palermo, Augie Wall
