Gerald Honda of Countryside

Went to this dealership for the price, what a mistake, the service I received was horrible. Should have gone to Community Honda. When we were greeted by the sales man he did not even identify himself, t the service I received was horrible. Should have gone to Community Honda. When we were greeted by the sales man he did not even identify himself, then proceeds to tell us that the 2025 Honda CRv that I called about trim/color was not available, gives us higher trim to test drives, and then when we return has the one I wanted out. Said I was ready to purchase and during the so call negotiation, “you know the one were the salesperson has to go speak to the Manager” for a better price another customer comes in and is waiting for him, he excuses himself to talk to them, after 15 minutes, I said is there somebody else who could help us, (Wagner Santizo) he said “Well you know it is Saturday” Wow! Then he gave us a guy by the name of Ed B, who was unaware of the finance procedures, because he made us wait over 90 minutes, while we watched other customers head to finance before us. Finally got in with finance where, Rich J. who is another deer in the headlights, blamed our 90 minute wait with the so call “managers” who moved my file. Next I was transferring the plates and told the registration sticker would be in around 3 weeks. No call and 6 weeks go by so I called and called for 3 days leaving messages, the girl answering the phones does not seem to know what she is doing there. Then got a call that my sticker was ready….stop in on May 23rd to get my sticker and nobody knew where it was, finally Rich comes out with it has my sign two papers and then procedures to cut off my sticker and take my registration, I had to ask for my registration from a dealership. Think twice before going to this dealer, remember you get was you paid for. Almost forgot...you know how the dealership usually goes through your new car operating features....well I got 0, nobody showed us any feature at all. More

Refreshingly educative & honest on options and costs. We recommend Gerald Honda of Countryside as Honest and straightforward in style. We recommend Gerald Honda of Countryside as Honest and straightforward in style. More

This is our 2nd CR-V Hybrid purchase from Gerald, and the fact that I am a repeat customer says best how I feel about them. This time, my sales rep (Danial De La Torre, Jr,) gave us 5-star attention, making fact that I am a repeat customer says best how I feel about them. This time, my sales rep (Danial De La Torre, Jr,) gave us 5-star attention, making my wife's and my visit an easy, comfortable and quick purchase visit. He understood our needs, and a very good deal was agreed upon in little time. The car was prepped as we requested, and delivery went exceptionally smooth and fast. As for our choice of a CR-V Hybrid, we had specific requirements: Ease of ingress & egress, me being 6'4" and 81 years old; head room in front seats for the same reason; front leg room for the same reason; the color my spouse wanted (Still Night Pearl ... a real beauty); a hybrid for better gas mileage; a no-pressure visit for our all-cash purchase; and a staff focused on superior Customer Service ... which everyone was! More

Check-in was smooth, and service was quick. I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estima I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estimates, and progress updates made the whole experience easy and transparent. Great customer service—Joe is the best! More

This was my 1st Honda purchase and Terry Scudieri made it a great experience. He took the time to explain everything thoroughly and efficiently. I would recommend Terry and Gerald Honda for a new car purchas a great experience. He took the time to explain everything thoroughly and efficiently. I would recommend Terry and Gerald Honda for a new car purchase. More

Terry Scudieri was the best. He made our first Honda purchase a pleasant one. He was very friendly, professional and honest. He made our first Honda purchase a pleasant one. He was very friendly, professional and honest. More

I and my wife bought our #2 vehicle from Gerald Honda our Salesman Terry Scudieri was great! His customer service is Excellent plus experience went smoothly as always will definitely recommend Gerald Honda Salesman Terry Scudieri was great! His customer service is Excellent plus experience went smoothly as always will definitely recommend Gerald Honda and terry to all friends and family, We will return plus service is fantastic too ! More

Rudy did a great job selling me on the CRV, but the stupid sales gimmick from the sales manager totally soured me on your dealership. But when it came time for the sales manager to give me a price, I w stupid sales gimmick from the sales manager totally soured me on your dealership. But when it came time for the sales manager to give me a price, I was confronted with the ridiculous 3-page "you don't have to pay this much" "or even this much" "only this much." I had done my shopping, I had a good idea what the car should cost. Giving me an artificially inflated price in order to make it look like I was saving money was such a blatantly transparent ploy. This demonstrated that I should not trust your dealership to treat me fairly. There was no way I was going to purchase a car from you. It's too bad because Rudy had really sold me on the car. More

Our salesman Daniel De La Torre Jr found us wandering the lot on a very busy day at the dealership and asked us if we needed help. We told Daniel which vehicle we were interested in and we were off on a test lot on a very busy day at the dealership and asked us if we needed help. We told Daniel which vehicle we were interested in and we were off on a test drive quickly. I had been researching prices and Daniel negotiated a fair deal very close to where I wanted to be. There was no pressure tactics which I appreciated. After a couple back and forth meetings with his manager we came to a respectable agreement. Other dealerships that I reached out to tried the old scare tactics to get me to buy, but there was none of that at Gerald. Daniel JR kept a close eye on us when we were waiting to meet with finance and made sure we did not feel forgotten. Daniel JR had our car prepped quickly and even though it was close to closing time he took his time to go over all the features on the car after we closed the deal with finance. Again, no pressure, no rush, we were given time to look over the numbers and make a good decision. Gerald is lucky to have Daniel JR on staff, because if he did not come find us in the lot we may have left to come back another day because the dealership was really busy. We are very happy with the new CRV and we will recommend Gerald to our friends. Also, the lifetime powertrain warranty is a big selling point! More

Terry tried his best to help us buy the car that best meets our requirements at the most suitable price. He’s also a very nice person! meets our requirements at the most suitable price. He’s also a very nice person! More