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Gerald Jones Ford
Augusta, GA
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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780 Reviews of Gerald Jones Ford
December 13, 2015
Rebecca initiated and Jay followed through. Jay was a true professional sales representative with a straight forward approach, listened to my desires and needs, cleared the choices by narrowing Jay was a true professional sales representative with a straight forward approach, listened to my desires and needs, cleared the choices by narrowing down the possibilities to make the entire transaction smooth and effective with a positive and humorous experience! We will return! Thanks so much! More
by Lakebrooks
Employees Worked With
E H , Jared Gay, Rebekah Labonte, Jay Williams
December 10, 2015
Service Dept Issues Summary: -Took 2013 Ford Focus in early Nov 2015 for water leak repair/routine maintenance -Technicians took several weeks to figure out why air was Summary: -Took 2013 Ford Focus in early Nov 2015 for water leak repair/routine maintenance -Technicians took several weeks to figure out why air wasn't vented into car after leak resolved -Technicians cracked windshield after all issues resolved -Very little communication from Service Dept concerning my car -Car finally ready for pick-up Dec 4th -Shannon Saxon still very helpful/professional Problems: -Technicians seem careless/incompetent/overworked -Repairs seemed to take longer than reasonable for unspecified reasons -Lack of communication/updating customer Long Review: I took my 2013 Ford Focus in for an appointment in early November 2015 for a water leak into the passenger compartment of my car, as well as for necessary routine maintenance. The Service Department sufficiently completed the routine maintenance and identified/corrected the source of the leak in a timely manner; however, this is where several red flags arose. Upon completion of the requisite repair/routine maintenance, the service technicians somehow failed to connect all of the linkages controlling air being vented into the passenger compartment, and took them over 2 weeks to identify the source of the problem and correct it. Once they figured out that issue, a technician cracked my windshield as the dashboard was put back in my car. My car was then finally ready for pick-up December 4, 2015. I find it completely unacceptable that Certified Ford Technicians would have this much difficulty with a Ford vehicle and act this carelessly with a customer's vehicle. On top of that, Shannon Saxon, my Service Adviser, rarely contacted me with updates concerning my car. I had to call them constantly, and/or go visit them for updates. Communication is essential, without communication, timely repairs and guidance cannot be exchanged between the dealership and the customer. However, I am grateful that Shannon Saxon was friendly and professional the entire time, even when I was frustrated over all the shenanigans. She also covered my rental car when it was apparent my car would not be ready for a long time. Also, she owned up for the technicians' shortcomings and covered all repairs caused by their carelessness/incompetence/whatever. Based on this recent experience with the Bobby Jones Ford Service Dept, I will take my business elsewhere. I am done dealing with the Service Dept technicians and their shoddy work. I will now take my vehicle either to Satcher Ford, or an independent, credible auto repair shop. Oh yea, and I am, up to this point so far, a loyal Ford buyer, and my Mom works for Ford. More
by VMIUJcadet
Employees Worked With
Bobby Mixon, Shannon Saxon
December 10, 2015
Superb Assistance during my New Truck Purchase Had a great experience with New Car Salesman...He was Professional and most importantly was knowledgeable about the Inventory...Great Job Fred!! I WI Had a great experience with New Car Salesman...He was Professional and most importantly was knowledgeable about the Inventory...Great Job Fred!! I WILL be back. More
by Larrysauto
December 10, 2015
Mustangs I went to this dealer with my son for his first car buying experience. Rebekah Labonte helped him purchase the car and was knowledgeable and extremely I went to this dealer with my son for his first car buying experience. Rebekah Labonte helped him purchase the car and was knowledgeable and extremely helpful. She had a great personality and wasn't pushy at all! The dealership itself was wonderful and I didn't feel like I was being circled by vaulters which can happen at most car dealerships. I cannot say enough nice things about Rebekah and Bobby Jones Ford and that's exactly the reason I went back and bought myself a 2016 Mustang from them! Rebekah worked tirelessly for 5 days finding me exactly the car I wanted which proved to be a challenge, but not one that slowed her down! I would absolutely return to this dealership! More
by cbrady
Employees Worked With
Rebekah Labonte
December 06, 2015
great place to buy a car i went to help my son purchase his first car and we meet a great salesman who laugh with us and made us feel comfortable in buying a car here i went to help my son purchase his first car and we meet a great salesman who laugh with us and made us feel comfortable in buying a car here More
by apray46
Employees Worked With
Andrew Robertson
December 02, 2015
Check out the 2016 MKX Went to check out the 2016 MKX. John Bell was the sales person we talked to and John did an excellent job in answering all our questions. Thanks John Went to check out the 2016 MKX. John Bell was the sales person we talked to and John did an excellent job in answering all our questions. Thanks John! More
by schallett
Employees Worked With
John Bell
December 02, 2015
Great experience Overall great experience. Dealers were friendly and informative. The selection was pretty extensive. I'm really happy I found me dream truck at Bobby Overall great experience. Dealers were friendly and informative. The selection was pretty extensive. I'm really happy I found me dream truck at Bobby Jones Ford. More
by mark1234
Employees Worked With
Eddie Walden
November 30, 2015
Great Dealership Bought a new F150 on Saturday 11/28/15 from Salesman Jay Williams total experience from start to finish was great met the owner one on one very stand Bought a new F150 on Saturday 11/28/15 from Salesman Jay Williams total experience from start to finish was great met the owner one on one very stand up guy Finance Manager was great also would recommend buying from this Dealership More
by mtd1963
Employees Worked With
Jay Williams
November 30, 2015
Stress free and friendly I would reccomend Bobby Jones Ford to anyone interested in buying a new vehicle. I felt no stress while shopping for a car. My sales man, Eddie Wald I would reccomend Bobby Jones Ford to anyone interested in buying a new vehicle. I felt no stress while shopping for a car. My sales man, Eddie Walden, answered all my questions and worked very hard to obtain the best possible deal for me and my circumstances. He is very personable and makes a person feel comfortable. Could not ask for a better shopping experience. More
by mtobat
Employees Worked With
Eddie Walden
November 30, 2015
Excellent Service I have bought a few cars in the past and this was the best experience by far. Every one was very helpful and pleasant. Will certainly buy from here ag I have bought a few cars in the past and this was the best experience by far. Every one was very helpful and pleasant. Will certainly buy from here again. More
by happy123
Employees Worked With
Eddie Walden
