Gerald Jones Ford

My vehicle broke down 3 hours from my home in South Carolina. I was meeting my mom (who was driving from Florida) to pick up my son. I had just gotten an oil change at Firestone that day before I start Carolina. I was meeting my mom (who was driving from Florida) to pick up my son. I had just gotten an oil change at Firestone that day before I started my trip. I didn't even know where I was. Long story short, Shannon had a wrecker come pick me and the explorer up and bring us to Boby jones ford. The technician looked at it and determined my engine had blown up and there was barely any oil in it. They were floored when I told them I just got an oil change that day. So , I had to sit there and wait for my mom to come pick me up and take me and my son home to South Carolina from Florida. We had to complain to Firestone and tell them what happened. At first they didn't want to take responsibility, hoping I would just go away. But I kept on and finally got their attention after threatening to get a lawyer. They sent their insurance adjuster out and people from the corporate office had to speak with Shannon and she remembered weeks later the bind that I was in, having to sit there and wait, and being stuck on the side of the road in a town that I didn't know in the heat with no AC since my engine wouldn't turn over. I give this dealership and it's employees 5 stars for sure. There were other people there that provided excellent customer service as we'll, I just didn't get their names. More

Kenny contacted me right after i look at the internet site and soon after I received a e-mail from Gavin. Gavin greeted us as we got out of car and went and got Kenny, after meeting Kenny he turn it ove site and soon after I received a e-mail from Gavin. Gavin greeted us as we got out of car and went and got Kenny, after meeting Kenny he turn it over to Gavin. Gavin stay with us for the whole deal, which was a while as my wife was picking out the vehicle and we been all over town checking other dealers. She finally picked out a Ford Escape, then the team went to work (working with us) and we got the deal done. I truly believe it was the way we were greeted/treated/helped is what made the deal for us. May I add that I was here 20 years ago because I sent m y daughter to find her a vehicle and was treated badly, that's why I have not been back. I can tell you this is the best team in Augusta, Georgia, .(we were to them all too) and Gavin really work hard to make the deal. I like to say THANK YOU to the whole team and especially to Gavin More

Overall experience was fantastic. Gavin new the vehicle we wanted before we did, but he gave us time to try other choices without pressure and allowed us to come to the same conclusion. There were no sales we wanted before we did, but he gave us time to try other choices without pressure and allowed us to come to the same conclusion. There were no sales gimmicks we got from other places (no back and forth with a "manager", no fake invoice claiming they bought the car for just $1000 less than the sale price - what car dealership could survive on $1,000 margin?), just good honest service and great price. More

Shannon is a friendly and courteous service representative. She works very hard to understand the issues with the vehicle and then, in a timely manner, gets the work completed as promised. Sh representative. She works very hard to understand the issues with the vehicle and then, in a timely manner, gets the work completed as promised. She also will keep you informed on the status of the repair and will notify you if the work scope needs to be modified. She sticks with your issues until resolved. More

Both employees were very great, friendly and helpful. The best experience I have ever had a car dealership. Will highly recommend. The best part is that I was approved for the car I wanted. Gavin went above best experience I have ever had a car dealership. Will highly recommend. The best part is that I was approved for the car I wanted. Gavin went above and beyond to get me the car I wanted. More

Lou Smalls is not only a knowledgeable salesman, he is also professional and reasonable. Unlike most salesmen who are out to make as much money as they can for personal gain, Lou Smalls is more interested also professional and reasonable. Unlike most salesmen who are out to make as much money as they can for personal gain, Lou Smalls is more interested in helping people who have a need or a desire to obtain the car that best suits them. He is very experienced and his personality is one that hypnotizes and brightens. He is hard working and a dedicated individual in all aspects. He is one of the few people that I truly trust to do what is best for me. If I ever need ANYTHING for my auto mobile, Lou Smalls is my first choice every time. More

I visited your dealership to look at the new Ford Edge. I had been to another dealership but was given a high pressure sales pitch to purchase another car other than the Edge which I knew I wanted, so I I had been to another dealership but was given a high pressure sales pitch to purchase another car other than the Edge which I knew I wanted, so I left and came to your dealership. Mr Derainey listened to me let me ask many, many , questions and was very knowledgeable about your stock. Never once did he try to sell me something other than what I wanted. I plan to purchase an edge after Christmas and will return to your dealership and to Mr. Derainey More

I was in the market for a fuel efficient vehicle so I wanted to look at the Ford Focus. I conducted a test drive which I thoroughly enjoyed. I decided the purchase the vehicle the next day. The person wanted to look at the Ford Focus. I conducted a test drive which I thoroughly enjoyed. I decided the purchase the vehicle the next day. The personnel at the dealership were extremely professional and could articulate the specifics and capabilities of the vehicle well. I wanted to rate this dealership because I had a very positive experience in purchasing my 2014 Ford Focus. More

Mark was quick to greet me and answered all my questions promptly. If He was unsure he found out. Will definitely buy from Mark if we choose a Ford. promptly. If He was unsure he found out. Will definitely buy from Mark if we choose a Ford. More

After my vehicle was damaged in a wreck, Mr. Smalls was able to help me find a replacement vehicle and gave me a very fair price. He is an exemplary manager. Besides being very friendly with no pressure, h able to help me find a replacement vehicle and gave me a very fair price. He is an exemplary manager. Besides being very friendly with no pressure, he is very knowledgable and gets things completed at a great pace. He insured my experience to be very positive by answering every question/concern that I had without hesitation. Thanks to him as well as the great staff my experience with Bobby Jones has always been excellent. More