Gerald Jones Subaru

Purchase a new car Great experience. I highly recommend this dealship and my salesman. The place was clean and friendly. The staff makes you feel very welcome. I loved t Great experience. I highly recommend this dealship and my salesman. The place was clean and friendly. The staff makes you feel very welcome. I loved the whole experience. More

Great experience Very kind and professional Very pleasant experience So much better experience than the experience we had at Princeton Toyota for my daughters used Very kind and professional Very pleasant experience So much better experience than the experience we had at Princeton Toyota for my daughters used car 2013 outback purchase That was the worst experience ever More

Fantastic experience Fast and friendly service. My sales person, Daryen Amaker was super. He answered all my questions, gave me a tour of the facility and even drove the Fast and friendly service. My sales person, Daryen Amaker was super. He answered all my questions, gave me a tour of the facility and even drove the car home for me. It was the car I was hoping to get. More

Great experience A great place to do business and we liked Matthew, Jim and the entire team. The team was very helpful and co-ordinating from day one. A great place to do business and we liked Matthew, Jim and the entire team. The team was very helpful and co-ordinating from day one. More

D Shiver This is the 2nd Subaru purchase my spouse and I have made from this dealership. The entire staff was friendly and courteous to our needs and wants. Ab This is the 2nd Subaru purchase my spouse and I have made from this dealership. The entire staff was friendly and courteous to our needs and wants. Absolutely no pressure and a very positive outlook throughout the process. More

Completely Incompetent Service Department By far the worst service department I have ever encountered in my life. If I could give a 0 star rating, I would. We dropped our car off to get an oi By far the worst service department I have ever encountered in my life. If I could give a 0 star rating, I would. We dropped our car off to get an oil change and check a humming noise coming from the back of our Subaru Outback last Saturday. At 5:00 pm they called and said that they changed the oil, but they did not have time to check anything else. We drop the car off again on Friday to check out the initial issue. They called at approx. 1:00 pm and said that "It "may" be both wheel bearings" We instructed them that we were going to do a single wheel bearing since we had one replaced 40,000 miles ago. They said that they would do that. Approximately 2 hours later the service department called my wife to say they had taken it upon themselves to break a bolt on our vehicle (which made it undriveable) and that "it was going to have to be broken anyway to repair the bearing (never called to receive consent to break the bolt). They also did not have the wheel bearing in stock, and had to order one (which arrived late today) so we were left without a vehicle for four days. When we went to pick up the vehicle, the clerk said that "it may be all four bearings" and that he drove it earlier today and hands us a check that includes the charges for time, the wheel bearing (that arrived today after 1 pm) and the BOLT THAT THEY BROKE! At this point I couldn't stay quiet any longer and demanded that we not be charged for a part that was broken by their service department without our consent (also leaving us without a vehicle for all-together 5 days), and today diagnosing an entirely new problem! The quality and customer service I received was beyond unacceptable, and the sheer incompetence was undeniable. I will ensure that I spread the word about the service I received More

No hassle! No sales tricks! Put me in the car "I" wanted! GJ got me the Car I wanted! Worked hard to get me a great deal! No pressure, no hassle, Impressive team. Pleased with this experience! GJ got me the Car I wanted! Worked hard to get me a great deal! No pressure, no hassle, Impressive team. Pleased with this experience! More

New car Super,super,super from start to finish!! Traded my car for a 2015 and I love the car and the entire buying experience. Everyone in the dealership was Super,super,super from start to finish!! Traded my car for a 2015 and I love the car and the entire buying experience. Everyone in the dealership was so experienced and knowledgable about their product and their job! More