Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Gerald Kia of Matteson

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.2
334 Reviews
Welcome to the Gerald Kia of Matteson website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned Kia car, truck, or SUV you will find it here. We have helped many customers in or near Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Kia of Matteson has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier Illinois Kia dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Gerald Kia of Matteson online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making Gerald Kia of Matteson a preferred dealer serving Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley area Kia buyers. Ready to set up a test drive? Visit our Orland Park area Kia dealership in Matteson, IL today!
Contact Dealership

5501 Miller Cir Dr

Matteson, IL

60443

Directions

By Type

Showing 334 reviews

April 25, 2025

Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issu More

by APRILVANDYKE
Recommend Dealer
No
Employees Worked With
Peter
Report | Print
Apr 29, 2025 -

Gerald Kia of Matteson responded

We apologize for the experience you had while in our service department, please feel free to reach out to me when you have a minute to talk about it Justin O'Brien Service Manger 708 720-8976

April 25, 2025

Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in. More

by zacheryacurry
Recommend Dealer
Yes
Report | Print
Apr 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We appreciate your feedback and are glad to hear that your car was returned in excellent condition. At Gerald Kia of Matteson, we strive to provide exceptional service, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else. More

by erikd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your trust in Gerald Kia of Matteson to take care of your 2019 Kia Soul. It's our pleasure to provide you with great service, and we look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

Juan was a perfect salesman! He was able to make the sale as quick and painless as possible, and sent us home with our dream car at a great price! More

by laurenboudreau23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Lauren, for your wonderful review! We're thrilled to hear that Juan made your car-buying experience quick and seamless, and that you left with your dream car from Gerald Kia of Matteson at a great price. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

The dealership misrepresented the price of its car by 10k and changed just prior to me showing up. The dealership is extremely slow. I spent over 5 hours there were 90% of the time was me sitting alone. T More

by neary.david28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff 4 stars, Duane Jackson zero stars
Report | Print
Apr 28, 2025 -

Gerald Kia of Matteson responded

David - Can you please contact me at your earliest convenience? I am reading your review and would like to find out the details of the issues you had here. In your post you state our dealership misrepresented pricing - however our online price matches exactly the amount you paid. All of our online pricing is adjusted by the days in inventory. The vehicle you selected was a very popular trim and color combination and was right off the truck. Whereas we may have Sorento in stock with significant price reductions that yours did not relect - these would be either less popular trim color combinations or aged inventory. Either was I do apologize and wish to resolve the confusion in any way I can with regards to the pricing and the longer wait you experienced. I understand we contacted you several times after your delivery in part to bring you back to get a second key for you but also to do part of the new car processes which were not done because service had limited resources at the time of your first visit. If someone told you on your second visit that the process was going to take only a half hour I would say that was poor communication and if I may have that person's name I would like to correct that. A pre delivery inspection typically takes an minimum an hour fifteen minutes or more. Once again I apologize about your experience - it sounds like it fell well below of your expectations as well as ours. Joshua Breen General Manager Gerald Kia Matteson jbreen@geraldauto.com 708-720-8918

April 23, 2025

Great place. Everyone was on their game getting things done. I didn't have to wait long. More

by dianemlevato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Diane, for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to assist you promptly. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

Overall they were pretty unresponsive and just wanted to make a sale. When I would ask a specific question they either didn't know the answer about a feature with the car or would deflect and answer somethi More

by Tsloc11
Recommend Dealer
No
Employees Worked With
Matthew Bucey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Bucey
Report | Print
Apr 23, 2025 -

Gerald Kia of Matteson responded

Tsloc11 - Thank you for the feedback. Please let me know what vehicle you were looking at and what others you are comparing it to and I will do my best to give you the answers you are looking for and a solid product comparison. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

April 23, 2025

Nice employees and a very nice environment to do business with. I have no complaints. More

by Smithedward1123
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel O'Reilly
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Edward! We're glad to hear that you had a positive experience at Gerald Kia of Matteson and appreciated our employees and environment. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

The staff was extremely friendly and gave me no hassle. They took the time to work out a favorable deal for me. More

by jakegrittman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you so much, Jake, for your wonderful review! We're thrilled to hear that our staff was friendly and made your experience hassle-free. At Gerald Kia of Matteson, we strive to work out the best deals for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

Everyone was very helpful, and understanding. They took care of my needs and provided all the help they can. More

by kailahoum
Recommend Dealer
Yes
Employees Worked With
David Casino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We at Gerald Kia of Matteson are glad to hear that our team was helpful and understanding in meeting your needs. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

1
2
3
...
34