
Gerald Kia of Matteson
Matteson, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 AM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I located a car from this dealership online and requested a test drive online. I received email after email, asking to approve financing, which I did. Confirming the appointment to come and test drive the ca a test drive online. I received email after email, asking to approve financing, which I did. Confirming the appointment to come and test drive the car, which I did. Got a phone call from a rep from the dealership the day of my appointment and not a word was ever mentioned that THE CAR WAS ALREADY SOLD!!! I took an Uber that was a 45 minute car drive (and not cheap), only to arrive and be told that the car was sold on Saturday. Saturday??? I requested all of this info and financing on Sunday. I came in on Tuesday all set to purchase the car. So now I have to take another long Uber home, spending over $100 in Uber fares for absolutely no reason. This is just absolutely unacceptable. I will definitely not be stepping foot in any Kia dealership ever again. They only get one star because at least the staff was nice that I spoke to when I was there. However, at that point, the damage was already done. I'm disgusted with this place. This is no way to do business. More
Tom Hogan was very responsive to all of my questions, from my initial phone call right up to taking delivery of the vehicle. This made for a great experience. Would highly recommend! I purchased a 2021 K from my initial phone call right up to taking delivery of the vehicle. This made for a great experience. Would highly recommend! I purchased a 2021 KIA Soul G-Line. More
Purchase used Sedona , got a good price . Their service department is very good and communicates well. Shows you the issues. I have another Kia from Workd Kia in Joliet , I would stay away from them. department is very good and communicates well. Shows you the issues. I have another Kia from Workd Kia in Joliet , I would stay away from them. More
Will charge you .20 per mile over your mileage. Will talk you into leasing for a rebate even when they know you will be screwed. And engine went dead on my hybrid after 80k. If your engine goes bad, which ma you into leasing for a rebate even when they know you will be screwed. And engine went dead on my hybrid after 80k. If your engine goes bad, which many kias do, there goes your trade in value. More
Bad experience Tried ripping me off and making me pay $19000 for a $6500 dollar car, I had to negotiate 4 times to get a decent price at $12500 I then talked to the Tried ripping me off and making me pay $19000 for a $6500 dollar car, I had to negotiate 4 times to get a decent price at $12500 I then talked to the finance manager before I close the dean and got it back down to 7300 with a very high credit score. I don't believe they would attempt to try to make me pay such a high ammount also, I was promised a new key which I don't think I will see. they were being very shady about the whole process and had a bad experance More
Thank You A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of comm A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of commission. She was calm, cool and collective. Thanks for keeping me calm in the midst of a storm. Excellent customer service. Lisa Mullins More
Good customer service Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 mile radius drop off pick up service during a service appt) that was never disclosed to me before as I am a kia lease holder for the past six years . Thank you again John for your information and your help & great customer service skills . you deserve a raise or promotion. I felt you were very honest with me unlike other employees there who were not truthful with me and Those who failed to return my calls. I really appreciate a person with self respect and integrity. 👍🏾 Cynthia G. More
Service is always A plus Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time to go here! More
Very good experience knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You More
Always excellent I have been going to your dealership for now over 8 years with my first car and now my new one and I have nothing but praise for the care I have been I have been going to your dealership for now over 8 years with my first car and now my new one and I have nothing but praise for the care I have been given. Your staff has treated me with respect,kindness, they have not talked down to me regarding any car issues during either a sales or service and I thank them for that. Keep up the good work. More