Gerald Kia of Matteson

The associates here are awesome. I will say that EVERYONE needs to be trained on the newer models that are being sold and need to be ready to address issues that do occur. However th I will say that EVERYONE needs to be trained on the newer models that are being sold and need to be ready to address issues that do occur. However that is no fault to them unless they were trained properly. More

Everyone in the service department is helpful and knowledgeable. They take great care of my car. knowledgeable. They take great care of my car. More

They have fast, efficient, and nice customer service. They are to the point and helpful. They are to the point and helpful. More

Excellent service. What was found to be hindering the performance of my vehicle was explained and resolved without me sitting there all day. Staff was also friendly. What was found to be hindering the performance of my vehicle was explained and resolved without me sitting there all day. Staff was also friendly. More

The service was good the young man that waited on me very polite explain everything well came back let me know the results my oil change I did not have to wait long polite explain everything well came back let me know the results my oil change I did not have to wait long More

Friendly and knowledgeable service advisors. Repairs completed correctly the first time. I highly recommend Gerald Kia. Repairs completed correctly the first time. I highly recommend Gerald Kia. More

Great job, they all were very accommodating and knowledgeable about service. I appreciated the eye contact, offers for beverages, all around great customers service 👍🏾 knowledgeable about service. I appreciated the eye contact, offers for beverages, all around great customers service 👍🏾 More

I purchased a 2022 Kia Telluride NEW, from Gerald Kia, and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the v and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the vehicle struck my garage. The incident caused damage to my vehicle and garage door. There was a recall on the vehicle, which Kia answer was to make the parking brake engage when the vehicle is running and in park. Gerald Kia service has had my vehicle for months (multiple times in and out). The transmission was replaced under warranty and the vehicle released back to me. Then the transmission started surging, gaining and losing power while trying to drive. All of the dashboard light came on. The vehicle is back at Gerald Kia and the placed a new computer in it. That solved half of the dash lights , but not all. Then I was told it needed a shifter. That didn't fix anything. Now I'm being told a corporate field tech needs to examine the vehicle, but there isn't one assigned to the midwest region anymore. So not only do the local techs not know how to fix the issue, there isn't a corporate tech available either. I have asked Gerald Kia and Kia corporate to buy ack the vehicle as a lemon and both refused. The lady at Gerald said she would call me back with an answer and never did. I was denied the opportunity to speak with the sales manager as well. So here I am with a $50,000+ paper weight of a vehicle. It's obvious all Gerald Kia cares about is making money and not standing behind the junk they sell. Kia corporate has an open claim and refuses to stand behind their product and take responsibility to fix my garage cause clearly by a Kia malfunction, which is a known problem!!!!PLEASE DO YOURSELF A FAVOR... DO NOT DO NOT DO NOT PURCHASE A KIA. DO NOT DO NOT DO NOT BUY FROM GERALD KIA OF MATTESON. More