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Gerald Kia of Matteson

Matteson, IL

4.3
399 Reviews
Welcome to the Gerald Kia of Matteson website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned Kia car, truck, or SUV you will find it here. We have helped many customers in or near Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Kia of Matteson has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier Illinois Kia dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Gerald Kia of Matteson online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making Gerald Kia of Matteson a preferred dealer serving Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley area Kia buyers. Ready to set up a test drive? Visit our Orland Park area Kia dealership in Matteson, IL today!
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5501 Miller Cir Dr

Matteson, IL

60443

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Showing 399 reviews

February 02, 2023

DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT! !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x t More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter, Louis, TJ, DAS Reputation Management
Feb 06, 2023 -

Gerald Kia of Matteson responded

Rich, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

February 01, 2023

DO NOT WORK WITH THIS DEALERSHIP. I had signed a deal on a 2021 Telluride at KIA Hawkinson but I am convinced they sold the vehicle to another customer over the weekend for more money More

by Cdiki1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Santoro, Galo Macias, DAS Reputation Management
Feb 03, 2023 -

Gerald Kia of Matteson responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

Feb 03, 2023 -

Cdiki1234 responded

Brandon, You have my number if you want to call and make this right, currently there is no reason for me to contact you unless we can make a deal on another car at the same trim/configuration at the same or lower price. When the deal fell through you did not even bother to call and give me an update and I had to chase other employees to get a straight answer on why the car that we had signed paperwork for had not been shipped already.

January 16, 2023

This was my first time buying a car. I was unsure of how the process would go, but I was pleasantly surprised at how easy it was. Lyn was amazing and quickly brought up the car I was loo More

by merriman1230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jan 19, 2023 -

Gerald Kia of Matteson responded

Thank you for taking the time to share your feedback regarding your experience at Hawkinson Kia and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

December 08, 2022

My experience was very positive. The professional, efficiency and knowledge about the Kia vehicle and it's products was exhibited. I was welcomed and made comfortable the minute I wa More

by deanndrasmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Dec 13, 2022 -

Gerald Kia of Matteson responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

October 11, 2022

Apparently they do not like to service car repairs under warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an ani More

by snickers99
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Oct 13, 2022 -

Gerald Kia of Matteson responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

October 03, 2022

Everyone was very nice and friendly. It was a pretty easy and pleasant process, I walked away happy and with a great car. Beginning with Mary as our sales person and ending with Tony in More

by alaskasun5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary, Tony
Oct 06, 2022 -

Gerald Kia of Matteson responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

September 24, 2022

Awesome experience especially Andrew vela and Gali Macias they both did Great work and make us satisfy in all aspects More

by khurram Navaid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew vela and Gali Macias, DAS Reputation Management
Sep 28, 2022 -

Gerald Kia of Matteson responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

September 21, 2022

I called the dealership to make sure the car I wanted to look at was available to look at and purchase. It took me about 20-25 minutes to get to the dealership. When I arrived, I was told it was just sold a More

by Dave C
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Sep 23, 2022 -

Gerald Kia of Matteson responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonkia.com General Sales Manager 708-720-8973

August 19, 2022

Awesome staff from salesman (Shawn) to cashier to financing. No pushy people here, just extremely friendly and helpful More

by bullmar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Bowen, Tony Witczak
Aug 23, 2022 -

Gerald Kia of Matteson responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Thank you, Brandon Santoro bsantoro@hawkinsonkia.com General Sales Manager 708-720-8973

August 04, 2022

Buying a car at Hawkinson was a very positive experience. Our sales consultant, Josh, was very down-to-earth and made us feel comfortable from start to finish. I've already recommended Josh at Hawkinson to f More

by clpraz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Aug 08, 2022 -

Gerald Kia of Matteson responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Thank you, Brandon Santoro bsantoro@hawkinsonkia.com General Sales Manager 708-720-8973

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