Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Gerald Kia of Matteson

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.3
400 Reviews
Welcome to the Gerald Kia of Matteson website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned Kia car, truck, or SUV you will find it here. We have helped many customers in or near Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Kia of Matteson has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier Illinois Kia dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Gerald Kia of Matteson online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making Gerald Kia of Matteson a preferred dealer serving Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley area Kia buyers. Ready to set up a test drive? Visit our Orland Park area Kia dealership in Matteson, IL today!
Contact Dealership

5501 Miller Cir Dr

Matteson, IL

60443

Directions

By Type

Showing 400 reviews

April 27, 2025

Great service, done in a timely manner. Good communication about the progress and results of the service. Friendly and accommodating! More

by CATHIESOMBRASKE
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're glad to hear that you had a great experience with the service at Gerald Kia of Matteson. Timely service and clear communication are our priorities, and we appreciate your recognition of our friendly team. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

Returned 3 times to get the service, and they tried to charge me for their error. More

by Ljones280
Recommend Dealer
No
Employees Worked With
Manager
Report | Print
Apr 29, 2025 -

Gerald Kia of Matteson responded

We're sorry for your experience please reach out to me directly and I will help to resolve your issue with you 708 720-8976 Justin O'Brien Service Manager

April 26, 2025

To Greald Kia in Matteson. ..thanks Robert, Shelly, and Team for taking care of my Kia. My car is always in good hands at Gerald Kia in Matteson. #youallrock More

by GCHARLENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you! We truly appreciate your kind words and are thrilled to hear that you feel your Kia is in good hands with us at Gerald Kia of Matteson. Our team works hard to provide excellent care, and your support means the world to us. We look forward to seeing you again! #youallrock Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

The service staff is very nice and friendly. Each time I come in I feel welcome and comfortable. More

by DEONDRE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that our service staff made you feel welcome and comfortable during your visits to Gerald Kia of Matteson. We truly appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

Fantastic sales experience and excellent service department customer service. Spokennoise very glad I didn't go 21 of the dealers that are actually closer to my home, well worth the drive! More

by scottjohnston1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Scott, for your fantastic review! We're thrilled to hear that you had a great sales experience and found our service department's customer service to be excellent. We're proud to know that you feel it was worth the drive to visit Gerald Kia of Matteson instead of going to closer dealers. We look forward to welcoming you back anytime! Sincerely, The Team at Gerald Kia of Matteson

April 25, 2025

Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issu More

by APRILVANDYKE
Recommend Dealer
No
Employees Worked With
Peter
Report | Print
Apr 29, 2025 -

Gerald Kia of Matteson responded

We apologize for the experience you had while in our service department, please feel free to reach out to me when you have a minute to talk about it Justin O'Brien Service Manger 708 720-8976

April 25, 2025

Deceitful, unorganized, and the vehicle had to come from another dealer, they told me it would be flat bedded, is was driven and had the porter spilled coffee in the drink holder, and mud on the door jam. E More

by tallonj
Recommend Dealer
No
Employees Worked With
Andrew Vela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Vela
Report | Print
Apr 25, 2025 -

Gerald Kia of Matteson responded

tallonj - Thank you for your feedback. It sounds like your experience fell far short of your expecations as well as ours. Miscommunication does occur at times but we take misleading information very serious. If you could contact me directly with more detailed information I would love to be able to address these issues with the most direct and impactful response necessary to prevent it from happening in the future. I would also ask that you give us the opportunity to fill up your vehicle with gas and clean it to your satisfaction. Thank you very much once again for taking the time to allow us to hear and understand our shortcomings as well as attempt to correct them Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

April 25, 2025

Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in. More

by zacheryacurry
Recommend Dealer
Yes
Report | Print
Apr 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We appreciate your feedback and are glad to hear that your car was returned in excellent condition. At Gerald Kia of Matteson, we strive to provide exceptional service, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else. More

by erikd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your trust in Gerald Kia of Matteson to take care of your 2019 Kia Soul. It's our pleasure to provide you with great service, and we look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

Juan was a perfect salesman! He was able to make the sale as quick and painless as possible, and sent us home with our dream car at a great price! More

by laurenboudreau23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Lauren, for your wonderful review! We're thrilled to hear that Juan made your car-buying experience quick and seamless, and that you left with your dream car from Gerald Kia of Matteson at a great price. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

1
...
7
8
9
...
40