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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
306 Reviews
Call Service Center (708) 720-8999

306 Reviews of Gerald Kia of Matteson - Service Center

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June 12, 2025

Great service and team greetings. The waiting area is great. I looked at a new wax car while working More

by victoria360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team at Gerald Kia of Matteson. It's fantastic that you enjoyed our waiting area and had the chance to check out a new vehicle. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 12, 2025

I ALWAYS have a pleasant experience with Shelley and Robert - professional, detailed, and always helpful More

by PLEASED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley in Service Department
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Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We at Gerald Kia of Matteson are thrilled to hear that you consistently have a pleasant experience with Shelley and Robert. We take pride in our team's professionalism and dedication to providing detailed and helpful service. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 12, 2025

My sales guy, Shaun was excellent. Professional. Quick and painless. Shaun also hooked our phone to the car. Thank you More

by mkent2435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that Shaun provided you with excellent service at Gerald Kia of Matteson. We're always here to make your experience quick and painless. Thank you for choosing us, and we hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 11, 2025

The dealership provides exceptional customer service & everyone was very helpful & I definitely will be back. More

by svonne.mcewen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris from Service provided exceptional customer service.
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Jun 11, 2025 -

Gerald Kia of Matteson responded

Thank you so much, Svonne, for your kind words! We're thrilled to hear that you received exceptional customer service at Gerald Kia of Matteson. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

June 08, 2025

Shelly gave Wrong information Wrong price for part The End The End The Service was Horrible More

by rparamore46
Recommend Dealer
No
Employees Worked With
Shelly in Service She can't ever service me Again!!!
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Jun 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback, Ms. Paramore. We appreciate you chatting with us about your service visit, and look forward to seeing you back in the shop this Friday to improve your experience. If there is anything else we can assist you with, please reach out to us directly. Sincerely, The Team at Gerald Kia of Matteson

June 07, 2025

My experience dealing with staff at Kia Matteson is like life in general. It workout! More

by Perk4680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone from this department.
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Jun 07, 2025 -

Gerald Kia of Matteson responded

Thank you for taking the time to share your experience! It’s great to hear that your time with the staff at Gerald Kia of Matteson was positive and productive. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 07, 2025

Very friendly and helpful, was able to make my appointment at the last minute, I was very thankful. More

by SKKYYLEADER1
Recommend Dealer
Yes
Employees Worked With
Peter
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Jun 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Gerald Kia of Matteson to be friendly and helpful. We're always happy to assist with last-minute appointments. We look forward to welcoming you back next time! Sincerely, The Team at Gerald Kia of Matteson

June 06, 2025

They were very helpful, and very professional. From the service attendants to the shuttle driver. More

by jlhenderson321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila in service
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Jun 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that you found our team at Gerald Kia of Matteson to be helpful and professional, from the service attendants to the shuttle driver. We appreciate your support and look forward to welcoming you back on your next visit! Sincerely, The Team at Gerald Kia of Matteson

June 06, 2025

I liked how service was handled with urgency. Also I appreciated how Peter was concerned about me being comfortable while I waited for the service to be completed. More

by 76mclee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in the Service department.
Report | Print
Jun 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the urgency of our service and that Peter made sure you were comfortable during your wait. At Gerald Kia of Matteson, we strive to provide exceptional care to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 05, 2025

Never had any problems with anyone there. They are all pretty friendly Always greeted when I have arrived to have service done on my car. More

by SUNNYONE2B
Recommend Dealer
Yes
Employees Worked With
Dont remember his name
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Jun 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you consistently have a positive experience at Gerald Kia of Matteson. Our team takes pride in providing friendly and welcoming service, and we look forward to assisting you again in the future. Feel free to share your experience with others! Sincerely, The Team at Gerald Kia of Matteson

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