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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

Sort by
June 18, 2025

Excellent experience all around. Blah blah, blah, blah, blah, blah blah blah blah blah blah. More

by betsynstevej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 18, 2025 -

Gerald Kia of Matteson responded

Thank you for your excellent review! We truly appreciate your positive feedback and are glad to hear you had a great experience with us at Gerald Kia of Matteson. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

What they said they would do and within the timeframe…they did accomplish all work More

by snodawg618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly …excellent
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Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We’re glad to hear that we were able to accomplish all the work within the timeframe we promised. At Gerald Kia of Matteson, we strive to meet our customers' expectations, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

Everyone I encountered was friendly and accommodating, which made the wait pleasant. Noodles to all the staff. More

by jazzygrandma5
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team to be friendly and accommodating during your visit to Gerald Kia of Matteson. Your kind words will certainly be shared with the staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 17, 2025

The service was great. Quick and easy process. My service tech was very thorough on what needed to be done and what was covered under warranty. More

by KB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jun 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our service team at Gerald Kia of Matteson. Our goal is to provide quick and thorough service, and we're glad to know that your service tech was able to address everything clearly. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Gerald Kia of Matteson

June 14, 2025

Courteous, Friendly, timely and helpful. Addressed needs. Great customer service from all team members including the porter. More

by FAULKNER_JOSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 14, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you experienced courteous and friendly service from our team at Gerald Kia of Matteson. It's great to know that our staff, including the porter, was able to assist you in a timely manner. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Gerald Kia of Matteson

June 13, 2025

Pewter was very helpful with my service needs. He communicated well, my car was serviced on time. More

by KHarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pewter
Report | Print
Jun 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're glad to hear that Pewter was able to assist you effectively with your service needs and that your car was serviced on time. Your satisfaction is important to us at Gerald Kia of Matteson. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

June 12, 2025

My sales guy, Shaun was excellent. Professional. Quick and painless. Shaun also hooked our phone to the car. Thank you More

by mkent2435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that Shaun provided you with excellent service at Gerald Kia of Matteson. We're always here to make your experience quick and painless. Thank you for choosing us, and we hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 12, 2025

Great service and team greetings. The waiting area is great. I looked at a new wax car while working More

by victoria360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our team at Gerald Kia of Matteson. It's fantastic that you enjoyed our waiting area and had the chance to check out a new vehicle. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 12, 2025

I ALWAYS have a pleasant experience with Shelley and Robert - professional, detailed, and always helpful More

by PLEASED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley in Service Department
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Jun 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We at Gerald Kia of Matteson are thrilled to hear that you consistently have a pleasant experience with Shelley and Robert. We take pride in our team's professionalism and dedication to providing detailed and helpful service. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 11, 2025

The dealership provides exceptional customer service & everyone was very helpful & I definitely will be back. More

by svonne.mcewen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris from Service provided exceptional customer service.
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Jun 11, 2025 -

Gerald Kia of Matteson responded

Thank you so much, Svonne, for your kind words! We're thrilled to hear that you received exceptional customer service at Gerald Kia of Matteson. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

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