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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
240 Reviews
Call Service Center (708) 720-8999

240 Reviews of Gerald Kia of Matteson - Service Center

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February 26, 2025

Excellent service, our car ready sooner than Promised, very happy customer. Would definitely come back again. More

by GREGANDPEG1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete was wonderful
Report | Print
Feb 26, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that your car was ready sooner than promised. We truly appreciate your feedback and look forward to welcoming you back to Gerald Kia of Matteson in the future. Safe travels! Sincerely, The Team at Gerald Kia of Matteson

February 25, 2025

Good service, done on time but paid a lot more than quoted over phone. Need to have the person on the phone now what the real prices are. More

by LHS0352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who my representative was
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February 22, 2025

The staff was friendly and the service was on time. Oil change and warranty inspection. More

by MDOT1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our friendly staff and timely service for your oil change and warranty inspection at Gerald Kia of Matteson. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Service was pleasant. They let me know how long it may take. Even arranged transportation to get me to and from the dealership. More

by AYUNNA12393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that your service experience at Gerald Kia of Matteson was pleasant and that our team provided you with transportation assistance. We strive to keep our customers informed and comfortable throughout their visit. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

They did a wonderful job with servicing my car they also provided me with transportation back to my destination until my car was ready More

by jjohnson2682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with the service at Gerald Kia of Matteson and that our team was able to assist you with transportation. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Shelly in service is always a pleasure to work with. She is always informative, knowledgeable, polite, and courteous. More

by evetteperez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Evette! We truly appreciate your kind words about Shelly and are glad to hear that she provided you with such a positive experience at Gerald Kia of Matteson. We pride ourselves on our team's knowledge and courteous service. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Always helpful with questions about my KIA! I always take my car there for service and if I need any parts, their parts department is very helpful! More

by CGORDON781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel O'Reilly
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you find our team at Gerald Kia of Matteson helpful with your questions and service needs. We appreciate your loyalty and are here to assist you with any parts or services in the future. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Great people great service love my kia would recommend to anyone looking to buy a vehicle More

by bartusiak8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service lady I think her name is Sheila. She has a boot on her foot.
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you love your Kia and had a great experience with us at Gerald Kia of Matteson. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Great and quick service every time. Nice and friendly staff. Always get my car done on time More

by SZULC125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel O'Reilly
Report | Print
Feb 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive great and quick service at Gerald Kia of Matteson. Our friendly staff works hard to ensure that your car is done on time. We appreciate your support and look forward to seeing you again for your future service needs! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Very efficient service! I don't have to wait unnecessarily long, they update if things get held up, and I love the breakdown of services and checks they email to me. More

by chelebrosius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete - service
Report | Print
Feb 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about the efficient service at Gerald Kia of Matteson. It's great to hear that our updates and service breakdowns have made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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