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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

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May 27, 2025

Chris was excellent. He got us in and out quickly. He was also very accommodating. More

by tnenglish1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that Chris provided excellent service and got you in and out quickly. At Gerald Kia of Matteson, we strive to accommodate our customers' needs. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

They’re friendly and will make sure your car is taken care of properly in a timely manner. More

by drfandersonjohnson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We appreciate you taking the time to share your experience at Gerald Kia of Matteson. We're delighted to hear that you found our team friendly and that your car was taken care of promptly. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

The employees were very courteous and very attentive. And explained everything very well.I really appreciate that thank you More

by LULAA.CAREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback, Lulaa! We’re thrilled to hear that our team at Gerald Kia of Matteson was courteous and attentive, providing you with clear explanations. Your appreciation means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

The process was very smooth. The work was completed as promised and explained in detail. More

by fb413308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service department
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Jun 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a smooth experience at Gerald Kia of Matteson. We take pride in providing detailed explanations and delivering on our promises. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

Everyone makes you feel welcome. Was there last week for a recall. Went into the showroom, I got hugs from Aaron and Josh and both spent time asking how i was and how I like my car , More

by Zemom18
Recommend Dealer
Yes
Employees Worked With
My first visit, I talked to Josh (manager), Aaron was my salesman, The finance manager Andrew, to the cashier, My first oil change (can't remember his name) And Lastly Shelly in service helping me with my recall! I pass out business cards often!
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May 23, 2025 -

Zemom18 responded

Love your store!

May 23, 2025

Was received at my appointment time without delay. Warmly greeted it was explained what would be done and an approximate time of completion. I was offered transportation home which I declined. I la More

by RSAH001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service. Five stars!
Report | Print
May 27, 2025 -

Gerald Kia of Matteson responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of Matteson! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

Antenna problem, damaged by Gerald, was remedied perfectly. However, beep, indicating doors are locked no longer works. I have to return to get this remedied. Again More

by EAYURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, excellent. One of the main reasons why my Kia is in tip top shape@!!
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May 27, 2025 -

Gerald Kia of Matteson responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Did a great job and got my car back asap great place to do business with More

by codygarrett918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Cody, for your wonderful review! We're thrilled to hear that you had a great experience and got your car back quickly. At Gerald Kia of Matteson, we strive to provide excellent service, and it's always rewarding to know our customers appreciate it. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Casino
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May 21, 2025 -

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

Everyone was so nice. I was suppose to get a free oil change for the life of the car. They charged be 106.00 More

by tyneeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Team at Gerald Kia of Matteson

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