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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
312 Reviews
Call Service Center (708) 720-8999

312 Reviews of Gerald Kia of Matteson - Service Center

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March 22, 2025

Customer Service Representative was excellent. She kept me informed and saved me money on the work done on my car. More

by JHENDERSON174
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your positive feedback! We're thrilled to hear that our Customer Service Representative provided excellent service and kept you informed while saving you money on your vehicle. At Gerald Kia of Matteson, we strive to ensure our customers have the best experience possible. We appreciate you sharing your experience and look forward to assisting you again! Sincerely, The Team at Gerald Kia of Matteson

March 22, 2025

I tried getting a recall done, and it was a disaster. Still not complete. I will be going to another Kia dealer. More

by chris.blomquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 22, 2025 -

Gerald Kia of Matteson responded

Chris - I am sorry to hear that we dropped the ball while servicing your vehicle. Can you reach out to me directly with the details of your experience so I can rectify the situation and make you a satisfied customer again? Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

March 22, 2025

No it wasn't less than 15 minutes was more like an hour and a 1/2 More

by cardell avery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
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Mar 26, 2025 -

Gerald Kia of Matteson responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. We do apologize for the inconvenience in providing a time that wasn't able to be met. Sincerely, The Team at Gerald Kia of Matteson

March 22, 2025

Poorly scheduled poor customer services. After over 10 years will no longer services my car there. More

by MATRICK02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Mar 22, 2025 -

Gerald Kia of Matteson responded

Matrick02 - I am sorry to hear that we dropped the ball while servicing your vehicle. Can you reach out to me directly with the details of your experience so I can rectify the situation and make you a satisfied customer again? Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

March 21, 2025

Friendly and knowledgeable staff. Great parts and service department. No pressure car sales. Would highly recommend. More

by vpierri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Gerald Kia of Matteson with our friendly and knowledgeable staff, as well as our parts and service department. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at Gerald Kia of Matteson

March 21, 2025

The service advisor was top-notch and the dealership did a great job at making sure everything was done correctly. They also got the vehicle back to me relatively quickly.. More

by jimbow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Breen
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Mar 24, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that our service advisor provided you with top-notch assistance and that we could return your vehicle to you quickly. At Gerald Kia of Matteson, we strive to ensure everything is done right for our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 18, 2025

Great service and helpful auto dept. Would come back again. Thank you , the car runs great! More

by S9228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced great service and that your car is running wonderfully. We appreciate your kind words and look forward to welcoming you back to Gerald Kia of Matteson in the future! Sincerely, The Team at Gerald Kia of Matteson

March 17, 2025

After I got my tires rotated, it started making a metal popping sound and groaning when I turn. More

by CHENIYA A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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March 14, 2025

I really like arron he was very knowledgeable and when I call him he was always there to answer my questions very friendly and funny a very good guy. More

by askewfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! I’m glad to hear that you had a great experience with Aaron at Gerald Kia of Matteson. Our team strives to be knowledgeable and approachable, and it’s fantastic to know that Aaron made a positive impression. We appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

I appreciate the customer service as everyone was courteous and pleasant. I had an oil change and a tire rotation and all was done in a timely manner. More

by TNTFARMBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete was my service person and he”s always personable and pleasant.
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team at Gerald Kia of Matteson. We're glad you appreciated our customer service and that your oil change and tire rotation were completed promptly. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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