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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
312 Reviews
Call Service Center (708) 720-8999

311 Reviews of Gerald Kia of Matteson - Service Center

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March 14, 2025

It is a convenient place to get my work done and it was all done properly More

by DDUSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We are glad to hear that you found Gerald Kia of Matteson to be a convenient place to get your work done and that everything was completed to your satisfaction. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

The service was great. Dropped my car off for recall inspection work. Was shuttled home until the service was complete! The staff was friendly and knowledgeable. More

by MDOT1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson while getting your recall inspection done. It's fantastic that our friendly and knowledgeable staff could assist you with your needs. We look forward to seeing you again for any future service! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Easy to set an appointment, everyone is pleasant, and turnaround time is pretty solid. Very easy process all around More

by TMCSHARRY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the name, but whole service dept is great
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Mar 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that setting an appointment was easy and that you found our team at Gerald Kia of Matteson to be pleasant. We strive to provide a smooth and efficient experience for all our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Shelley kept me updated on my vehicle and was professional and kind. She sent in reimbursement for my rental and I received it a week later. Even though it’s not for the full amount of my rental More

by Gemstones Mommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Gerald Kia of Matteson. It's great to know that Shelley provided you with timely updates and assistance. We appreciate your understanding regarding the reimbursement and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Easy to make appt,Matt explained all to be done and left car overnight .Matt got Mario to take me home,and it was ready by 9am next day. Attaway Gerald Kia! More

by DkdOOrkNOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that your appointment was easy to make and that Matt provided clear explanations. It's great to know Mario was able to assist you with your transportation needs. We appreciate your kind words and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

As usual quick and thorough service done in s reasonable timely manner. Done right the first time More

by STEVEBESSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
Report | Print
Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed quick and thorough service at Gerald Kia of Matteson. Our team strives to get it done right the first time, and we appreciate your recognition. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

I’m very pleased with the staff they assessed the problem and repaired my car in a timely manner, I was also offered a ride home while I waited for my car to be fixed. More

by ABENI78.LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in parts I’m grateful for his assistance
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our staff and the timely repair of your car. Offering rides home is just one of the ways we aim to make your experience at Gerald Kia of Matteson as convenient as possible. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Easy to make appointment, took my car on time, explained the process and gave an approximate time for completion; called me when it was ready. Job was done, car was washed! More

by REDCLEV34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department guys
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that your experience with us at Gerald Kia of Matteson was smooth and efficient. It's great to know that we met your expectations with timely service and a clean car upon completion. We appreciate you taking the time to share your feedback and look forward to seeing you again next time! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

I love Gerald Kia’s customer service. I actually had a 7:15 am appointment. They were nice enough to give me in at 7:00 and they were done under an hour which was great. I had a funeral More

by swanice.staples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words, Swanice! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and get you out in time for your appointment. It's wonderful to know that we could help you make it to such an important event on time. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Friendly Staff and nice Enivorment Knowledgeable people I am always treated with care and respect More

by laucha2621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garner Service
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our friendly staff and the respectful environment at Gerald Kia of Matteson. It’s our goal to ensure that every customer feels valued and cared for. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

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