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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
281 Reviews
Call Service Center (708) 720-8999

281 Reviews of Gerald Kia of Matteson - Service Center

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February 22, 2025

Very efficient service! I don't have to wait unnecessarily long, they update if things get held up, and I love the breakdown of services and checks they email to me. More

by chelebrosius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete - service
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Feb 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about the efficient service at Gerald Kia of Matteson. It's great to hear that our updates and service breakdowns have made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Quick and efficient work done well! Always reliable when needed and appointments are done easily. More

by noodlebrain96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We appreciate your kind words about the quick and efficient service at Gerald Kia of Matteson. It's great to hear that you find us reliable and that scheduling appointments is easy. We look forward to seeing you again for your future needs! Sincerely, The Team at Gerald Kia of Matteson

February 20, 2025

I was very satisfied with the service I got only downfall was once the job was complete.I went to my vehicle and smelled of marijuana and I was not to happy More

by bigreese925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel O'Reilly
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Feb 26, 2025 -

Gerald Kia of Matteson responded

bigreese925, thank you very much for leaving us a five star review and sharing your experience. I will certainly get to the bottom of the issue you included in your review. That is completely unacceptable and will be addressed immediately. When you are in the area next, please allow us to give you a complimentary wash. Thank you very much once again. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 19, 2025

Good communication but I’m not sure that everything I asked about was completed fully More

by sharpguy2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
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Feb 21, 2025 -

Gerald Kia of Matteson responded

sharpguy2014 - Please if there are additional questions you should have them answered! I want you to feel comfortable and confident coming back to see us knowing your vehicle is getting the most professional care possible! Please reach out if there is more I can do to help! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 18, 2025

More often than not, you’re seeing at your appointment time and I appreciate that when they tell me it would be about an hour then that’s what it is not much more thank you More

by MPELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you appreciate our commitment to punctuality and transparency regarding appointment times. At Gerald Kia of Matteson, we strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

Shelly is usually my advisor and she always does a great job. She’s pleasant and maintains open communication at all times. More

by BDEAR85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly - Service; 5 stars
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Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that you find our service to be excellent and that Shelly consistently provides you with a pleasant experience at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

Shelly in the Gerald Kia Service Department is great! She is very thorough, friendly and polite. More

by BROB110901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry in Service
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Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are so glad to hear that Shelly in our Service Department made a positive impression on you with her thoroughness, friendliness, and politeness. We take pride in providing exceptional service at Gerald Kia of Matteson, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

It’s ok the service ok but the price I do not agree with will not buy another car from here More

by LILWODDIE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
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Feb 21, 2025 -

Gerald Kia of Matteson responded

LILWOODIE27 - I understand that not everytime we sell a vehicle the customer is fully satisfied with price. Sometimes the customer wishes they could purchase the vehicle at a cheaper price and that is natural. However - we offer competitive pricing for the value of vehicle you are buying. We do a 151 point inspection, check carfax and title history, take care of all recalls, detail, and then add a Lifetime Warranty to ensure you are protected for years to come. And we stand behind our product! Please feel to reach out to me if there's more I can do to help! I want to keep you as a satisfied customer! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 17, 2025

I appreciate the courtesy and work performed on my car and professionalism of staff at the dealership. More

by LMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs
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Feb 17, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your review! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 17, 2025

Always dependable, courteous, professional and excellent service. Highly recommended! I usually work with Robert and have had great success. More

by RCZARNECKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your review! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

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