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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
238 Reviews

239 Reviews of Gerald Kia of Matteson - Service Center

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January 31, 2025

They have fast, efficient, and nice customer service. They are to the point and helpful. More

by evetteperez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced fast, efficient, and friendly customer service at Gerald Kia of Matteson. Our team strives to be helpful and to the point, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Excellent service. What was found to be hindering the performance of my vehicle was explained and resolved without me sitting there all day. Staff was also friendly. More

by beajae660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department (Robert)
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you received excellent service at Gerald Kia of Matteson. It's wonderful that our team was able to explain the issues with your vehicle and resolve them efficiently. We appreciate your recognition of our friendly staff and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The service was good the young man that waited on me very polite explain everything well came back let me know the results my oil change I did not have to wait long More

by ANITAJORDAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind review! We're glad to hear that you had a positive experience at Gerald Kia of Matteson and that our team member was polite and helpful during your oil change. We strive to make every visit efficient and informative. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Friendly and knowledgeable service advisors. Repairs completed correctly the first time. I highly recommend Gerald Kia. More

by vpierri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and knowledgeable service advisors at Gerald Kia of Matteson. It’s great to know that your repairs were completed correctly the first time. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Great job, they all were very accommodating and knowledgeable about service. I appreciated the eye contact, offers for beverages, all around great customers service 👍🏾 More

by YAKIRACARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that our team provided you with accommodating and knowledgeable service at Gerald Kia of Matteson. It's great to know that you appreciated the little touches like eye contact and beverage offers. We strive to create a welcoming environment for our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

January 15, 2025

I purchased a 2022 Kia Telluride NEW, from Gerald Kia, and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the v More

by BURNTRACK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete
Jan 23, 2025 -

Gerald Kia of Matteson responded

Burntrack - I am very interested in hearing more about the details with regards to your vehicle and directly getting involved in order to assist you with the necessary support that you need and deserve from Kia USA. From the approximate date that you detailed in your review, you purchased a brand new Telluride from Hawkinson Kia before Gerald Kia became the owner of the establishment over a year later. Regardless of where the vehicle was purchased we take our customer service very seriously at Gerald Kia of Matteson and very much want to rectify the situation and give you the service you deserve. Please feel free to contact me directly so that I can get involved and find a resolution to the issues you have been experiencing with your Telluride. Thank you very much!

August 14, 2024

Andrew has pour customer service. He was supposed to return my call about extended warranty and never did. He initially answered the phone with a snobby attitude. He already sounded l More

by Ashley P
Recommend Dealer
No
Employees Worked With
Andrew. (Called)
May 23, 2024

Had an oil change/tire rotation appointment for 9:30AM on 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, More

by JMC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Huff
May 29, 2024 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took to write the review. We apologize 100% and never want a client not happy and will touch base immediately. Sincerely, The Team at Gerald Kia of Matteson

May 30, 2024 -

JMC responded

Are you trying to make me 100% happy about a high speed joy-ride by a Gerald Kia employee in my K5 while I trusted Gerald Kia to do an oil change on it? As stated, This dealership should not be trusted with your car. Drive away, fast like they do.

May 26, 2023

Kept in touch during repairs and I liked that they washed my car before returning it to me. More

by Loretaklopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jun 01, 2023 -

Gerald Kia of Matteson responded

Thank you for this amazing review! We really appreciate your business. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

April 10, 2023

I appreciate the personal touch I received upon arrival and always keeping me informed during my wait. More

by kkwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Apr 13, 2023 -

Gerald Kia of Matteson responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

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