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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
380 Reviews
Call Service Center (708) 720-8999

380 Reviews of Gerald Kia of Matteson - Service Center

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April 27, 2025

So far I been pleased with my service I have been able to get an appointment in timely manner. The staff is friendly More

by donnabruni82
Recommend Dealer
Yes
Employees Worked With
Pete
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for taking the time to leave a review! We're glad to hear that you have been pleased with your service at Gerald Kia of Matteson and that you find our staff friendly. We look forward to continuing to provide you with excellent service. If you have any further needs or questions, feel free to reach out! Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

To Greald Kia in Matteson. ..thanks Robert, Shelly, and Team for taking care of my Kia. My car is always in good hands at Gerald Kia in Matteson. #youallrock More

by GCHARLENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you! We truly appreciate your kind words and are thrilled to hear that you feel your Kia is in good hands with us at Gerald Kia of Matteson. Our team works hard to provide excellent care, and your support means the world to us. We look forward to seeing you again! #youallrock Sincerely, The Team at Gerald Kia of Matteson

April 26, 2025

Returned 3 times to get the service, and they tried to charge me for their error. More

by Ljones280
Recommend Dealer
No
Employees Worked With
Manager
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Apr 29, 2025 -

Gerald Kia of Matteson responded

We're sorry for your experience please reach out to me directly and I will help to resolve your issue with you 708 720-8976 Justin O'Brien Service Manager

April 26, 2025

The service staff is very nice and friendly. Each time I come in I feel welcome and comfortable. More

by DEONDRE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that our service staff made you feel welcome and comfortable during your visits to Gerald Kia of Matteson. We truly appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 25, 2025

Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issu More

by APRILVANDYKE
Recommend Dealer
No
Employees Worked With
Peter
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Apr 29, 2025 -

Gerald Kia of Matteson responded

We apologize for the experience you had while in our service department, please feel free to reach out to me when you have a minute to talk about it Justin O'Brien Service Manger 708 720-8976

April 25, 2025

Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in. More

by zacheryacurry
Recommend Dealer
Yes
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Apr 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review! We appreciate your feedback and are glad to hear that your car was returned in excellent condition. At Gerald Kia of Matteson, we strive to provide exceptional service, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 24, 2025

Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else. More

by erikd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your trust in Gerald Kia of Matteson to take care of your 2019 Kia Soul. It's our pleasure to provide you with great service, and we look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

Great place. Everyone was on their game getting things done. I didn't have to wait long. More

by dianemlevato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Diane, for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to assist you promptly. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

Routine maintenance & issue with window seal Service was great. Cannot figure out the issue with the window. Offer discounts for oil change More

by BROB110901
Recommend Dealer
Yes
Employees Worked With
Shelly is great
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Apr 30, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your feedback with us. At Gerald Kia of Matteson, we strive to provide complete satisfaction for every experience and are disappointed to hear that we were unable to resolve the issue with your vehicle’s window. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

April 23, 2025

They did what they said they'd do in the time limit I had. My appointment was at 1:00 and they were ready at 1:00 More

by bmatt99
Recommend Dealer
Yes
Employees Worked With
Idk. It she was very professional and courteous
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind review! We're glad to hear that your experience with Gerald Kia of Matteson met your expectations and that we were able to accommodate your appointment on time. We appreciate your feedback and hope to see you again for your future needs! Sincerely, The Team at Gerald Kia of Matteson

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