Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
239 Reviews of Gerald Kia of Matteson - Service Center
Sort by
February 02, 2023
DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT! !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x t !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x the quoted price, they also did not "waive" the diagnostic fee when the repair was done as I was told. Instead of waiving the fee they added it to the labor on the job. They also did extra work that I did not authorize. They also neglected to get my written authorization to do any work on my car. This dealership is unethical, lies, and is dishonest with it's customers! More
by Rich
Employees Worked With
Peter, Louis, TJ, DAS Reputation Management
October 11, 2022
Apparently they do not like to service car repairs under warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an ani warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an animal bites the wire the warranty won't cover it." Like they already diagnosed the problem. And what do anyone have to do to prevent and animal biting their car? Oh and I bet they will just say it is that because they want us to pay for it instead of the warranty. Furthermore, they couldn't just say it was due to defective part if it is the wire in the first place? Hawcinson Kia is a horrible dealership in the get go. We called another dealership and they never treated us this way, the only reason we went here was because they had earlier appointment. More
by snickers99
Employees Worked With
DAS Reputation Management
December 24, 2021
BUYER BEWARE!!Went in for service they ripped me off. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. More
by None
Employees Worked With
TJ Blough
April 14, 2021
Prompt service, everything explained, and just all around great staff. Each time I have brought my car in for service, I have always been impressed by the people who work there! great staff. Each time I have brought my car in for service, I have always been impressed by the people who work there! More
by vzaper
Employees Worked With
DAS Reputation Management
April 20, 2019
Thank You A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of comm A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of commission. She was calm, cool and collective. Thanks for keeping me calm in the midst of a storm. Excellent customer service. Lisa Mullins More
by Lisa123
Employees Worked With
Michelle
April 05, 2019
Good customer service Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 mile radius drop off pick up service during a service appt) that was never disclosed to me before as I am a kia lease holder for the past six years . Thank you again John for your information and your help & great customer service skills . you deserve a raise or promotion. I felt you were very honest with me unlike other employees there who were not truthful with me and Those who failed to return my calls. I really appreciate a person with self respect and integrity. 👍🏾 Cynthia G. More
by Customer first
Employees Worked With
Johnathan and Mz. Michelle.
August 23, 2018
Service is always A plus Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time to go here! More
by Basia
Employees Worked With
Tim Ward
May 01, 2018
Very good experience knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You More
by SpoiledAlex
Employees Worked With
Bill
