Gerald Kia of Matteson - Service Center

Always excellent I have been going to your dealership for now over 8 years with my first car and now my new one and I have nothing but praise for the care I have been I have been going to your dealership for now over 8 years with my first car and now my new one and I have nothing but praise for the care I have been given. Your staff has treated me with respect,kindness, they have not talked down to me regarding any car issues during either a sales or service and I thank them for that. Keep up the good work. More

Wonderful Service Department Excellent Service Department, from the Customer Service Representatives that answer the phones and schedule appointments, to the Service Managers who Excellent Service Department, from the Customer Service Representatives that answer the phones and schedule appointments, to the Service Managers who do intake/dispatch to the polite young man who drove me to Hertz, to the billing department personnel. I had an automatic starter installed. When I picked up my car, Kim explained how it worked, then another Service Manager went out to my car with me and he answered all my questions as I practiced. Between the two of them, I felt confident when I left the lot. (The new starter was very different from the one on my old 2001 Pontiac). More

Exceptional customer service I always feel like I'm part of the Hawkinson-Kia family whenever I visit this dealership, be it for oil changes, service maintenance appointments, or I always feel like I'm part of the Hawkinson-Kia family whenever I visit this dealership, be it for oil changes, service maintenance appointments, or whatever. That is why I give their exemplary customer service a five-star rating. My new Kia Sportage was clean, inside and out and full of gas when the keys were turned over to me. Thank you Jeff Kramer, Andre Brumfield, Dave, and Bill Conroy, More

Excellent Service After The Sale Great service dept. at Hawkinson Kia. Had my car in within 24 hours and waited less than one hour for my oil change. Also texted me to confirm my appo Great service dept. at Hawkinson Kia. Had my car in within 24 hours and waited less than one hour for my oil change. Also texted me to confirm my appointment and washed the car. Nice waiting area with coffee water and Wi-Fi makes the time go by fast. More

Very nice environment Kia hawkinson has a very nice atmosphere they are very welcoming and the salesman are very knowledgeable with their prices and products. Would recomme Kia hawkinson has a very nice atmosphere they are very welcoming and the salesman are very knowledgeable with their prices and products. Would recommend them to everyone More

Excellent Service I bought my car from this dealership 10 years ago. I have always had a good experience when I have maintenance scheduled. Thank you Bill for your pr I bought my car from this dealership 10 years ago. I have always had a good experience when I have maintenance scheduled. Thank you Bill for your professionalism and also to the guys that shuttle me back and for to the office. More

Excellent Service. Again excellent and timely service. I originally thought it would be a longer visit. I presupposed, but I found out that I was in and out in a relativ Again excellent and timely service. I originally thought it would be a longer visit. I presupposed, but I found out that I was in and out in a relatively short time. More

Brake light was not working I got their before my schedule time. They took me right on and he came and follow-up with me. I was gone in no time. They washed my car. I got their before my schedule time. They took me right on and he came and follow-up with me. I was gone in no time. They washed my car. More

Loyal Kia Customer I’ve purchased four vehicles from this dealership. They make you feel like family. The longer you remain a customer the more they learn your preferenc I’ve purchased four vehicles from this dealership. They make you feel like family. The longer you remain a customer the more they learn your preferences. The dealership works hard to get you what you want in a reliable car or truck. I have three Kia automobiles sitting in my driveway. We are a true Kia household. The service department is just as awesome as the sales crew! Kia for life! More

Quick oil change Went for oil change and it was quick with a car wash. They were also very helpful helping me chose from the two coupons I had on which one would give Went for oil change and it was quick with a car wash. They were also very helpful helping me chose from the two coupons I had on which one would give me the best deal. Everyone is always very helpful and nice! More