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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
308 Reviews
Call Service Center (708) 720-8999

308 Reviews of Gerald Kia of Matteson - Service Center

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February 19, 2025

Good communication but I’m not sure that everything I asked about was completed fully More

by sharpguy2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
Report | Print
Feb 21, 2025 -

Gerald Kia of Matteson responded

sharpguy2014 - Please if there are additional questions you should have them answered! I want you to feel comfortable and confident coming back to see us knowing your vehicle is getting the most professional care possible! Please reach out if there is more I can do to help! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 18, 2025

More often than not, you’re seeing at your appointment time and I appreciate that when they tell me it would be about an hour then that’s what it is not much more thank you More

by MPELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you appreciate our commitment to punctuality and transparency regarding appointment times. At Gerald Kia of Matteson, we strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

Shelly is usually my advisor and she always does a great job. She’s pleasant and maintains open communication at all times. More

by BDEAR85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly - Service; 5 stars
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Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that you find our service to be excellent and that Shelly consistently provides you with a pleasant experience at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

Shelly in the Gerald Kia Service Department is great! She is very thorough, friendly and polite. More

by BROB110901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry in Service
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Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are so glad to hear that Shelly in our Service Department made a positive impression on you with her thoroughness, friendliness, and politeness. We take pride in providing exceptional service at Gerald Kia of Matteson, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 18, 2025

It’s ok the service ok but the price I do not agree with will not buy another car from here More

by LILWODDIE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Feb 21, 2025 -

Gerald Kia of Matteson responded

LILWOODIE27 - I understand that not everytime we sell a vehicle the customer is fully satisfied with price. Sometimes the customer wishes they could purchase the vehicle at a cheaper price and that is natural. However - we offer competitive pricing for the value of vehicle you are buying. We do a 151 point inspection, check carfax and title history, take care of all recalls, detail, and then add a Lifetime Warranty to ensure you are protected for years to come. And we stand behind our product! Please feel to reach out to me if there's more I can do to help! I want to keep you as a satisfied customer! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 17, 2025

Always dependable, courteous, professional and excellent service. Highly recommended! I usually work with Robert and have had great success. More

by RCZARNECKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your review! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 17, 2025

I appreciate the courtesy and work performed on my car and professionalism of staff at the dealership. More

by LMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs
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Feb 17, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your review! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 17, 2025

I would like if somebody could explain how some of the things in my car work I have no one to show me and when I ask, they ignore me More

by alyce082808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Gerald Kia of Matteson responded

Alyce082808 - Can you please reach out to me. I would love to have someone go over your features so you can enjoy the benefits of all the great options you have! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 16, 2025

Service on vehicle was incomplete, spent a lot of money just for the service to not be completed efficiently More

by CARONPATTERSON149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Casino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Feb 16, 2025 -

Gerald Kia of Matteson responded

Caron Patterson - I read your review. I apologize it sounds like the situation was not handled correctly. Would you please reach out me directly so that I can get involved to get involved and attend to this issue? Please and thank you - Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 16, 2025

The service provided was quick and easy. As a customer, I barely had to do anything. More

by TOMASJOE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Feb 17, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that your experience at Gerald Kia of Matteson was quick and easy. We strive to make the process as smooth as possible for our customers. We hope to see you again soon for your next visit! Sincerely, The Team at Gerald Kia of Matteson

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