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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
399 Reviews
Call Service Center (708) 720-8999

399 Reviews of Gerald Kia of Matteson - Service Center

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August 04, 2025

I've been coming to this dealership since I purchased my vehicle here. Never had any issues or problems with the staff everyone showed their professionalism. Anyone will continue to come to where they rec More

by ldm4207
Recommend Dealer
Yes
Employees Worked With
Tre and Shawn these guys no longer here
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Aug 04, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your continued trust in Gerald Kia of Matteson and are glad to hear about your positive experiences with our staff, especially Sherri. It's great to know you receive the respectful and quality service you deserve. We look forward to seeing you again soon. Sincerely, The Team at Gerald Kia of Matteson

August 04, 2025

Friendly and professional plus l didn't wait too long. Plus they washed my vehicle which was nice More

by mzcarmelsundae
Recommend Dealer
Yes
Employees Worked With
Shelly
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Aug 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are thrilled to hear that you experienced friendly and professional service at Gerald Kia of Matteson, along with a quick wait time and a nice vehicle wash. Your satisfaction is our priority, and we look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

August 02, 2025

I brought my minivan in to fix the air-conditioning and recalls that were out they fixed the recalls of course immediately and the air conditioning I went to pick it up. It didn’t work. I brought it back. More

by mhentz101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mmm
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Aug 02, 2025 -

Gerald Kia of Matteson responded

mhentz101 I am sorry to hear about your experience but I appreciate your feeback. Please reach out to me personally. We want to be your one stop dealer for all your service needs! Give me an opportunity to correct these issues. Joshua Patrick Breen General Manager Gerald Kia of Matteson 5501 Miller Circle Dr Matteson, IL 60443 jbreen@geraldauto.com Office: 708.720.8918

August 02, 2025

Professional service department. Very helpful and kept me up to date with the progress of the repair More

by latoniawatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Aug 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind review, Latonia! We at Gerald Kia of Matteson are pleased to hear that you had a positive experience with our service department. Keeping you informed during the repair process is important to us, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 01, 2025

I wrote a Google review and called to dealership to express how my experience was More

by JMAREK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Chambers
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Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for choosing Gerald Kia of Matteson and for taking the time to share your feedback! We appreciate your effort to connect with us regarding your experience. If there's anything else you’d like to discuss or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

August 01, 2025

Good experience. Did everything that was described. Okay, Pete and his team are great and treated me good. Good communication. More

by durhamjames56
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your review, James! We’re happy to hear you had a good experience at Gerald Kia of Matteson. It's great to know that Pete and the team provided excellent service and communication. We appreciate your feedback and hope to see you again soon. Sincerely, The Team at Gerald Kia of Matteson

August 01, 2025

Great staff and very quick service! They diagnosed the issue and had me on the road quickly. More

by jmihas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We’re pleased to hear that you had a positive experience with our staff and that we could get you back on the road quickly. Your satisfaction is our priority at Gerald Kia of Matteson. We look forward to assisting you on your next visit. Sincerely, The Team at Gerald Kia of Matteson

July 31, 2025

Great service! Pete was very helpful and I was able to get exactly what I needed done in just one visit. More

by NATALIE_FLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you, Natalie! We’re glad to hear that you had a great experience at Gerald Kia of Matteson and that Pete was able to assist you effectively. It’s wonderful to know we met your needs in just one visit. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 31, 2025

Great staff and very quick service! They diagnosed the issue and had me on the road quickly. More

by campbellb219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about our staff and the quick service you received at Gerald Kia of Matteson. We're glad to hear that we could diagnose the issue and get you back on the road quickly. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

The service department wa great and easy to get too. The service techs were nice. More

by CCBROWN24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re pleased to hear you had a positive experience with our service department at Gerald Kia of Matteson. Our team works hard to make sure every visit is smooth and enjoyable. We look forward to welcoming you back next time. Sincerely, The Team at Gerald Kia of Matteson

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