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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
361 Reviews
Call Service Center (708) 720-8999

361 Reviews of Gerald Kia of Matteson - Service Center

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March 11, 2025

Easy to make appointment, took my car on time, explained the process and gave an approximate time for completion; called me when it was ready. Job was done, car was washed! More

by REDCLEV34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department guys
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that your experience with us at Gerald Kia of Matteson was smooth and efficient. It's great to know that we met your expectations with timely service and a clean car upon completion. We appreciate you taking the time to share your feedback and look forward to seeing you again next time! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Shelly was very professional and polite like always. She made sure we had and uber home and explain everything i needed to know More

by latanya gates
Recommend Dealer
Yes
Employees Worked With
shelly
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Latanya! We're thrilled to hear that our team, especially Shelly, provided you with professional and polite service. We hope you had a great experience with your vehicle at Gerald Kia of Matteson. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Could have better deals for people who only have their cars serviced by you all More

by zmicko1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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March 08, 2025

Service was good. It was explained to me the things that were checked. I was satisfied with the work done. More

by imjoja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We're glad to hear that you were satisfied with the service and that our team was able to explain the work that was done. We strive to provide thorough and transparent service at Gerald Kia of Matteson. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

March 07, 2025

Service center was ok. Good customer service. Sales staff does not seem motivated. They should dress better they dont look like salesmen More

by mike_larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in Service very proffesional
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March 06, 2025

Great customer service and very friendly atmosphere. Helpful staff that checked in on customers while we waited More

by kristinkwilose
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley, Onteral Woodson
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Kristin! We're thrilled to hear that you experienced great customer service and enjoyed the friendly atmosphere at Gerald Kia of Matteson. Our team is dedicated to making sure all our customers are well taken care of. We look forward to welcoming you back next time! Sincerely, The Team at Gerald Kia of Matteson

March 06, 2025

Robert Garner is always kind and helpful. I appreciate and will continue to use your dealership in the future. More

by speedwaydonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert garner
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you! We truly appreciate your kind words and are thrilled to hear about your positive experience with Robert at Gerald Kia of Matteson. It's our pleasure to assist you, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 06, 2025

Very good service nice people treat there customers with respect very helpful answer any questions More

by AURELIUSPORTER1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We truly appreciate your kind words about our service and team at Gerald Kia of Matteson. It's great to hear that our staff was respectful and helpful in answering your questions. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

Service department fixed what needed fixing after second time coming in. I'm finally satisfied. More

by RLGLASS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We're glad to hear that your service needs were met and that you're satisfied after your visits to Gerald Kia of Matteson. Your feedback is appreciated, and we're always here to assist you in the future. Don't hesitate to reach out if you need anything further! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

Prompt and efficient. I could go to a closer dealer but I’m always accommodated nicely. More

by connella.guilford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin and Shelly
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Connella! We're thrilled to hear that you feel accommodated at Gerald Kia of Matteson, even when there are closer options. Your satisfaction is our priority, and we look forward to welcoming you back again soon! Sincerely, The Team at Gerald Kia of Matteson

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