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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
363 Reviews
Today: 7:00 AM - 5:00 PM Closed Now
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363 Reviews of Gerald Kia of Matteson - Service Center

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February 09, 2025

Don’t know if I like the dealership I know just know I really the the service department had bad experience with another service centet More

by glennanicosia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of them
Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! At Gerald Kia of Matteson, we strive to provide top-notch service and support and are glad you appreciate our service department. Please feel free to reach out if you have any questions or concerns. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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February 06, 2025

Service is great and fast. I’ve never encountered an issue. Peter had great customer service skills. More

by moochie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Feb 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our service team at Gerald Kia of Matteson. It's fantastic to know that Peter provided you with excellent customer service. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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February 06, 2025

Amazing outstanding service everyone was attentive and keep me updated on everything that was happening with my vehicle More

by latrishasutton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you received amazing and attentive service at Gerald Kia of Matteson. Keeping our customers informed is a top priority for us. We look forward to seeing you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson

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February 05, 2025

Shelly was very helpful and knowledgeable with the questions that we asked her. Helped us get an understanding of the process of our car. More

by LONDON.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, London! We're thrilled to hear that Shelly provided you with helpful and knowledgeable assistance during your experience at Gerald Kia of Matteson. We strive to ensure our customers understand the process, and it's wonderful to know that we achieved that with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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February 04, 2025

It was very busy, one of the coldest days. Service was fine. Wish I had received a car wash. More

by RANDICOLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson, even on such a cold day. I'm glad to hear that were able to deliver a fine service. We strive to provide the best experience possible, and we hope you'll return for your next visit, where we'll make sure to include a car wash. Thank you again! Sincerely, The Team at Gerald Kia of Matteson

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February 04, 2025

Transparent, timely, thorough - they are good about communicating up front and keeping you informed during the service process More

by Jill Cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in Service
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Jill, for your wonderful review! We truly appreciate your kind words about the transparent and timely communication you experienced at Gerald Kia of Matteson. It's our goal to keep our customers informed throughout the entire service process. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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February 04, 2025

Take too long for an oil change and wiper blades. Doesn't make sense so More

by mikesimp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not sure what the guy name was
Feb 07, 2025 -

Gerald Kia of Matteson responded

mikesimp86 - Thank you for your feedback regarding your recent experience. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please feel free to contact me anytime so that we can discuss your experience further and provide the service that you deserve in the future. Sincerely, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

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February 02, 2025

Convenient location comfortable waiting room pleasant employees free coffee discount savings waiting to receive. fast service More

by karenharris195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service department
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, comfortable waiting room, and friendly staff at Gerald Kia of Matteson. It's great to know that you appreciated the free coffee and were satisfied with our fast service. We look forward to welcoming you back and hope you take full advantage of the discount savings! Sincerely, The Team at Gerald Kia of Matteson

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February 02, 2025

The timeliness and communication with customers was excellent. Need more outlets to plug up devices. More

by tate18105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're thrilled to hear that you found our communication and timeliness excellent. We appreciate your suggestion about needing more outlets for devices; customer feedback is vital as we strive to improve the experience at Gerald Kia of Matteson. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

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February 02, 2025

Didn’t have equipment to correct problem. Was suppose to have it ordered and call back but have heard nothing. More

by Blrust10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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