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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
360 Reviews
Call Service Center (708) 720-8999

360 Reviews of Gerald Kia of Matteson - Service Center

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February 05, 2025

Shelly was very helpful and knowledgeable with the questions that we asked her. Helped us get an understanding of the process of our car. More

by LONDON.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, London! We're thrilled to hear that Shelly provided you with helpful and knowledgeable assistance during your experience at Gerald Kia of Matteson. We strive to ensure our customers understand the process, and it's wonderful to know that we achieved that with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

Take too long for an oil change and wiper blades. Doesn't make sense so More

by mikesimp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not sure what the guy name was
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Feb 07, 2025 -

Gerald Kia of Matteson responded

mikesimp86 - Thank you for your feedback regarding your recent experience. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please feel free to contact me anytime so that we can discuss your experience further and provide the service that you deserve in the future. Sincerely, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

February 04, 2025

It was very busy, one of the coldest days. Service was fine. Wish I had received a car wash. More

by RANDICOLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson, even on such a cold day. I'm glad to hear that were able to deliver a fine service. We strive to provide the best experience possible, and we hope you'll return for your next visit, where we'll make sure to include a car wash. Thank you again! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

Transparent, timely, thorough - they are good about communicating up front and keeping you informed during the service process More

by Jill Cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in Service
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Jill, for your wonderful review! We truly appreciate your kind words about the transparent and timely communication you experienced at Gerald Kia of Matteson. It's our goal to keep our customers informed throughout the entire service process. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 02, 2025

Convenient location comfortable waiting room pleasant employees free coffee discount savings waiting to receive. fast service More

by karenharris195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service department
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, comfortable waiting room, and friendly staff at Gerald Kia of Matteson. It's great to know that you appreciated the free coffee and were satisfied with our fast service. We look forward to welcoming you back and hope you take full advantage of the discount savings! Sincerely, The Team at Gerald Kia of Matteson

February 02, 2025

The timeliness and communication with customers was excellent. Need more outlets to plug up devices. More

by tate18105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're thrilled to hear that you found our communication and timeliness excellent. We appreciate your suggestion about needing more outlets for devices; customer feedback is vital as we strive to improve the experience at Gerald Kia of Matteson. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 02, 2025

Didn’t have equipment to correct problem. Was suppose to have it ordered and call back but have heard nothing. More

by Blrust10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
February 01, 2025

I was treated very well. The people were very friendly and they also were extremely Helpful More

by pjm7725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're so glad to hear that you felt well-treated and found our team at Gerald Kia of Matteson to be friendly and helpful. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 01, 2025

Too much to type just know I want be back ever Poor service go somewhere else More

by cbrittne
Recommend Dealer
No
Employees Worked With
Service
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February 01, 2025

Went for an oil change and to fix my rear defrost. Sat there for over four hours and all they did was the oil change. Made me pay for a part to fix my rear defrost and never called me back still and i More

by NSALABURA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Feb 07, 2025 -

Gerald Kia of Matteson responded

Nsalabura - Thank you very much for taking the time to share your experience with me. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. I would love the opportunity to get involved with your particular situation in order to help you get the service you deserve in an efficient manner and find out exactly where we missed the mark. Please feel free to contact me directly at my office, mobile or email at your earliest convenience. Thank you once again. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

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