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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
360 Reviews
Call Service Center (708) 720-8999

360 Reviews of Gerald Kia of Matteson - Service Center

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February 01, 2025

Fast friendly efficient service! Time is valuable in my line of work. So when I encounter businesses that have the same values and great service, it's a no-brainer. More

by kraeflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear you experienced fast, friendly, and efficient service at Gerald Kia of Matteson. We understand the value of time, and we strive to provide our customers with the best possible experience. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 01, 2025

I was treated good a the time they said it would take to fix my car was accurate and except able More

by JCWHEELE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person was great
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! I'm glad to hear that you had a positive experience at Gerald Kia of Matteson and that the estimated time for your car repair was accurate and acceptable. We appreciate your support and look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The associates here are awesome. I will say that EVERYONE needs to be trained on the newer models that are being sold and need to be ready to address issues that do occur. However th More

by iou1galaxy8500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your thoughtful feedback! We truly appreciate your kind words about our associates at Gerald Kia of Matteson. We're committed to providing excellent service, and your insight about training on newer models is valuable. We'll use your feedback to assess and enhance our training programs. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Great job, they all were very accommodating and knowledgeable about service. I appreciated the eye contact, offers for beverages, all around great customers service 👍🏾 More

by YAKIRACARROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that our team provided you with accommodating and knowledgeable service at Gerald Kia of Matteson. It's great to know that you appreciated the little touches like eye contact and beverage offers. We strive to create a welcoming environment for our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

They have fast, efficient, and nice customer service. They are to the point and helpful. More

by evetteperez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced fast, efficient, and friendly customer service at Gerald Kia of Matteson. Our team strives to be helpful and to the point, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Everyone in the service department is helpful and knowledgeable. They take great care of my car. More

by REALBLONDE1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that our service department has been helpful and knowledgeable in taking care of your car. At Gerald Kia of Matteson, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The whole staff was very accommodating and they took the time to explain everything and answer any questions More

by burkeyman1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that our staff at Gerald Kia of Matteson was accommodating and took the time to address all your questions. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to welcoming you back the next time you need assistance! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Friendly and knowledgeable service advisors. Repairs completed correctly the first time. I highly recommend Gerald Kia. More

by vpierri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our friendly and knowledgeable service advisors at Gerald Kia of Matteson. It’s great to know that your repairs were completed correctly the first time. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

A good job my blower is functioning properly thank you for the service and care More

by LITINIADAVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that your blower is functioning properly. At Gerald Kia of Matteson, we always strive to provide the best service and care for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Excellent service. What was found to be hindering the performance of my vehicle was explained and resolved without me sitting there all day. Staff was also friendly. More

by beajae660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department (Robert)
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you received excellent service at Gerald Kia of Matteson. It's wonderful that our team was able to explain the issues with your vehicle and resolve them efficiently. We appreciate your recognition of our friendly staff and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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