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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
399 Reviews
Call Service Center (708) 720-8999

399 Reviews of Gerald Kia of Matteson - Service Center

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July 29, 2025

Highly satisfied with prompt service provided. Courteous customer service. Excellent customer waiting area along with free beverages provided. More

by SAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! It's great to hear that you were highly satisfied with the prompt service and courteous customer service at Gerald Kia of Matteson. We're glad you enjoyed our waiting area and complimentary beverages. We look forward to assisting you again on your next visit. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

Perfect customer service , Shelly gave me all of the information i asked for. Would recommend to any one of my family members. More

by shaunbc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Casino
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you, Shaun! We are happy to hear that Shelly provided you with perfect customer service and all the information you needed. Your recommendation means a lot to us at Gerald Kia of Matteson, and we look forward to assisting you and your family in the future. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

Friendly fast courteous personal always willing to go the extra mile explains the services that you have requested and asks if any other services are required More

by avanjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris shelly
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Jul 30, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear about your positive experience with our team at Gerald Kia of Matteson. It's great to know that you found our service friendly and thorough. We appreciate your support and look forward to assisting you again in the future! If you have any additional needs, feel free to reach out. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

They made the repairs I could afford . thank you for that. Shelly was very helpful and polite More

by rozwhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly in the service dept
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Jul 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Roz! We're glad to hear that you were satisfied with the repairs and that our team's assistance, particularly Shelly's, met your needs. We appreciate your feedback and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

l remain unsatisfied on the answer l received regarding the package l purchased for oil changes and tire rotation. l was not given an agreement and the dealership has not provided the documentation that th More

by JACQUELYNBALDWIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in service
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Jul 31, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not satisfied and followed up with our finance department. You do have a maintenance contract for oil changes for certain. It expires 10/6/28 or 75,000 miles. This info is in your file for future use and we also texted the info to you as well. Sorry for any confusion and thank you for being our client! You are important to us. Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

The gentleman who checked us in kept us updated and was very professional. Thank you More

by joanjohnsmaloney
Recommend Dealer
Yes
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Joan! We're glad to hear that you had a positive experience with our team at Gerald Kia of Matteson. We appreciate your kind words and hope to see you again soon for your next visit! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

it was only an oil change. car still running so I guess u didi good More

by TIREDBI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're glad to hear that your oil change went well and that your car is running smoothly. At Gerald Kia of Matteson, we strive to provide quality service. We hope to see you again for your future maintenance needs! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

Regularly scheduled maintenance. Took me right away at the scheduled appointment time. Service took about 45 minutes than usual. More

by TMCSHARRY
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson for your regular maintenance. We're glad to hear you were able to be seen promptly at your scheduled appointment. We also take note of your concern regarding the service duration and will work to improve that in the future. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Professional and friendly service. Provided detailed recommendations on an illustrated print out after service visit and fully explained vehicle status and answered questions for bette More

by fina_felina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department interaction
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Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Fina! We are delighted to hear that you experienced professional and friendly service at Gerald Kia of Matteson. It’s great to know that our team was able to provide detailed recommendations and fully explain your vehicle's status. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Shelly Kenney was my service rep and she did a great job. I was in and out in good time. More

by STEPHENOMENAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Kenney
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Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Stephen! We’re glad to hear that Shelly provided you with great service and got you in and out quickly at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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