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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

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July 27, 2025

Shelly Kenney was my service rep and she did a great job. I was in and out in good time. More

by STEPHENOMENAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Kenney
Report | Print
Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Stephen! We’re glad to hear that Shelly provided you with great service and got you in and out quickly at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 26, 2025

Pete was great. Kept me informed and answered all my questions. Went the extra mile to replace trim that was missing. More

by durhamjames56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
Report | Print
Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, James, for your wonderful review! We're pleased to hear that you had a great experience with us at Gerald Kia of Matteson. It's fantastic to know that Pete was attentive and went the extra mile to assist you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

Yes, I would. I've been going to the service department regarding the same issue with my EV6 for the past four months! The last advisor I had, did not get me right More

by drfandersonjohnson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin, Chris
Report | Print
Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took. We never want a client not happy and we try our best since you are important to us. We had our technician test the vehicle and the car itself tested good. We next charged the car with our charger and it took the charge and we charged the vehicle 100%. This was done at our expense and no charge to you for the technician's time and the charge. We are sorry your home charger needs to be examined and understand that is frustrating. Sincerely, The Team at Gerald Kia of Matteson

Jul 28, 2025 -

drfandersonjohnson21 responded

It isn’t only the home charger as it would not charge on another type 2 charger in Westmont, IL. I told the service manager, Justin that and he stated there was no way he could test my car on a type 2 charger. He stated the car charges on type 1 & 3 chargers and that it has to be a software issue that Kia corporate must fix! Again, he told me that they are aware of the problem, but can’t fix it so, “It’s you want to make me the bad guy, then fine I’ll be the bad guy!” I’ve also filed complaints with Kia Customer Care.

July 25, 2025

I appreciated the service, however, I was told that I need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks More

by twandadwilliams3
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
July 25, 2025

Pete,Service Manager was great! He contacted me every step of the way! No surprises! More

by TMULRY1
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jul 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We are happy to know that you had a positive experience with Pete at Gerald Kia of Matteson. Communication is key, and we’re glad he kept you informed throughout the process. We look forward to assisting you on your next visit. Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

My appointment was at three but I requested an early drop off due to work. Pete was very accommodating and they even completed the work earlier than expected. Love my KIA More

by PRACHELLEO324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Jul 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We are glad that Pete was able to accommodate your early drop-off request and that the service was completed ahead of schedule. We appreciate your feedback and look forward to seeing you again at Gerald Kia of Matteson. Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

Promptly greeted by service personnel, kept updated on progress analyzing issue. continued getting feedback on completion date, and date available to pick up my vehicle. More

by plukowski23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Szulc
Report | Print
Jul 25, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We appreciate your feedback about our service personnel and their commitment to keeping you updated. It's great to hear that you had a positive experience at Gerald Kia of Matteson. We look forward to serving you again soon. Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

The service tech pleasantly greeted me, explained the service process and answered my questions. Overall, a great experience. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with sales or finance
Report | Print
Jul 26, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Joyce! We’re thrilled to hear that our service technician made your experience at Gerald Kia of Matteson so positive by providing a warm greeting and clear explanations. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 24, 2025

It’s decent, all of the service people are nice! the salesman are a bit over bearing especially the guy with the braids, he’s too intrusive! The sales area is loud, they need to learn how to use the More

by Jamz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jul 30, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We apologize for the behavior of our sales representative/team. We will do better for you and all of our clients since you are important! Thank you for the compliment on our Service Department and Chris. Lucky to have you! Christopher Brischetto Gerald Auto Group Service Director cbrischetto@geraldauto.com

July 24, 2025

I appreciated the service, however, I was told that I need to replace cabin filter. I asked for oil change instead. I set up an appointment on 8.9.25 to replace the cabin filter. Thanks More

by twandadwilliams3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Jul 25, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re glad to hear you appreciated the service at Gerald Kia of Matteson. We understand that you opted for the oil change, and we look forward to taking care of the cabin filter replacement during your appointment on 8.9.25. If you have any further questions or need assistance, please don't hesitate to reach out. We’ll see you soon! Sincerely, The Team at Gerald Kia of Matteson

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