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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
292 Reviews
Call Service Center (708) 720-8999

292 Reviews of Gerald Kia of Matteson - Service Center

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May 09, 2025

I was in for an oil change I got there at 9:45 and didn't leave till almost noon. I think it was a long wait More

by bingosher
Recommend Dealer
Yes
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May 08, 2025

They are very helpful, nice and they keep you updated on how they are doing with service that they are doing. More

by ELSAALEJANDRE1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear that you found our team at Gerald Kia of Matteson to be helpful and nice. We always strive to keep our customers updated throughout their service. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

My experience here was a pleasant one. The employees were friendly and helpful. Thank you More

by KIMRANLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience at Gerald Kia of Matteson. Our team is dedicated to providing friendly and helpful service. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

Good service Clean facilities Offered appointment times are very convenient for me On the days requested More

by DEBRAP922
Recommend Dealer
Yes
Employees Worked With
Shelley
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your positive comments about our service and clean facilities at Gerald Kia of Matteson. It's great to hear that our appointment times have been convenient for you. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

They got me in right away, were communicative throughout the process, and always wash my car at the end. More

by jbeshansky
Recommend Dealer
Yes
Employees Worked With
Shelly
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us at Gerald Kia of Matteson. It's our priority to keep you informed and provide excellent service, including washing your car. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

Didn't like that I had to make 3 trips in a week, and somewhat slow, but I liked the workers I dealt with More

by RICHRUSAK
Recommend Dealer
Yes
Employees Worked With
Shelley was very good, she'd get a 5
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May 13, 2025 -

Gerald Kia of Matteson responded

Good Afternoon Richard, Thank you for the feedback and the time it took. We will look into this and touch base ASAP. Sincerely, The Team at Gerald Kia of Matteson

May 08, 2025

The dealership was well organized. The service took a little longer than I thought it would but it was done in the promised by time. More

by taylorbogan
Recommend Dealer
Yes
Employees Worked With
Idr
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re glad to hear that you found Gerald Kia of Matteson to be well organized. While we understand that service took a bit longer than expected, we appreciate your patience and are pleased that it was completed on time. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 06, 2025

The customer service is always pleasant. I love the detailed explanation of what's wrong with my vehicle, I don't feel harassed to buy another car when I come, very helpful establishment More

by jlindsey23
Recommend Dealer
Yes
Employees Worked With
ShAmir and Shelly
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your amazing review! We truly appreciate your kind words about our customer service and the clarity we provide regarding vehicle issues. It's great to hear that you feel comfortable during your visits to Gerald Kia of Matteson. We're here to help, and we look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 06, 2025

Overall everyone was great. Once sales price was agreed upon process really slowed down. I wanted to pay for car and they insisted I take a loan in order to get the price we agr More

by Johnjreillydds
Recommend Dealer
Yes
Employees Worked With
Rob Ross sales, Duane sale manager and the best was Shelly in service. She is top notch! Did not care for Matt. Wouldn't take no for an answer on extended warranty
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May 13, 2025 -

Gerald Kia of Matteson responded

Good Afternoon John, Thank you for the feedback and rating us 5/5 stars! Shelly is one of our best and thank you for the compliment on her. She will be thrilled when she sees this. We appreciate you so very much! Sincerely, The Team at Gerald Kia of Matteson

May 06, 2025

I was pleased with the services offered and will most likely returns as situations present themselves. More

by WINNIETHEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter and his crew in the Service Centrr
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We are glad to hear that you were pleased with the services at Gerald Kia of Matteson. We look forward to assisting you again in the future as needs arise. Safe driving! Sincerely, The Team at Gerald Kia of Matteson

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