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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

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July 22, 2025

Shelly is awesome. She's been my advisor since I purchased my Kia. She always goes above and beyond. She keeps me updated with my warranties and services that are need More

by QUERIDAS923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We are happy to hear that Shelly has been able to assist you so well since your Kia purchase. It's great to know that she's staying on top of your warranties and services. We appreciate your feedback and look forward to seeing you again at Gerald Kia of Matteson. Sincerely, The Team at Gerald Kia of Matteson

July 20, 2025

Very friendly and helpful staff. Waiting area comfortable and accommodating. Services were explained and completed as requested. More

by NAMTWEETY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know their names. Did not introduce themselves.
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Jul 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our staff friendly and helpful, and that you enjoyed our comfortable waiting area at Gerald Kia of Matteson. Providing excellent service and clear communication are our top priorities. We look forward to assisting you again on your next visit! Sincerely, The Team at Gerald Kia of Matteson

July 20, 2025

Very nice and very well managed place I was totally impressed with your service management More

by amysg58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
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Jul 21, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We are thrilled to hear that you were impressed with the service management at Gerald Kia of Matteson. Our team works hard to ensure a great experience for all our customers. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

July 19, 2025

Peter was a good help always in communication with me about my car but was not satisfied with corporate More

by LORENZOCABELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Jul 23, 2025 -

Gerald Kia of Matteson responded

Thanks so much for the feedback and the time it took. We appreciate the compliment on Pete and are here for you 100%. Lucky to have you as our client! Christopher Brischetto Gerald Auto Group Service Director cbrischetto@geraldauto.com

July 19, 2025

Nice and thorough service writer and the service for my Kia Sportage was completed to my satisfaction. More

by LAURATHOMA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Jul 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Laura! We’re thrilled to hear that you had a positive experience with our service team and that your Kia Sportage was taken care of to your satisfaction. We appreciate your feedback and look forward to assisting you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 18, 2025

It’s always dirty in waiting area and smells of fast food. The woman bathroom had out of order sign on door but they told woman they can use it anyways…they think it was fixed and said we’ll see after y More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names
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Jul 21, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy, especially with our facility. We take pride in this and will continue to do better. We will be moving to a new center in the near future and you will love it! Christopher Brischetto Gerald Auto Group Service Director cbrischetto@geraldauto.com

July 18, 2025

The Service Department is THE BEST ! Shelly is our Go-To whenever we have our cars serviced. We trust her with our cars and will only deal with her. Her experience and customer service More

by xofers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly in Service Dept.
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Jul 18, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your review! We're happy to hear you had a great experience with our Service Department and that Shelly has become your go-to for vehicle servicing. We appreciate your trust in Gerald Kia of Matteson, and we look forward to serving you again. Sincerely, The Team at Gerald Kia of Matteson

July 18, 2025

We received great timely service. Everyone was helpful and professional. We will definitely use Gerald Kia again. More

by ERIC.MCINOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Eric! We're thrilled to hear that you received timely service and found our team to be helpful and professional. We appreciate your support and look forward to assisting you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 17, 2025

Pete did a great job dealing with our repair (motor replacement). He also got me ina loaner vehicle which made this process “pain-free.” Thank you! More

by BRE0225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in the Service Department
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Jul 17, 2025 -

Gerald Kia of Matteson responded

Thank you! We're happy to hear that Pete provided you with great service during your motor replacement and that the loaner vehicle made the process seamless for you. We appreciate your feedback and look forward to assisting you again at Gerald Kia of Matteson. Sincerely, The Team at Gerald Kia of Matteson

July 17, 2025

Shelley was very helpful and kept me updated with the changes to my car at all times More

by alliegamperl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley from service
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Jul 17, 2025 -

Gerald Kia of Matteson responded

Thank you! We’re glad to hear that you had a positive experience with Shelley at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Team at Gerald Kia of Matteson

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