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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
288 Reviews
Call Service Center (708) 720-8999

288 Reviews of Gerald Kia of Matteson - Service Center

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May 03, 2025

We give Gerald KIA 5 stars. Peter from service is just a great person. Enjoy working with him. Thanks for a job well done. More

by BLACKJACKBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter at Service
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for the fantastic review! We’re thrilled to hear that you had such a positive experience with Peter at Gerald Kia of Matteson. We appreciate your kind words and are glad you enjoyed working with him. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

Pete was truly amazing. He kept me informed and made sure I understood what was going on with my repair. More

by RICHARDASHMON52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that Pete assisted you effectively and kept you informed throughout your repair process at Gerald Kia of Matteson. We appreciate your kind words and look forward to helping you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

Very professional and courteous the service was outstanding and rated top of the line and can't be matched More

by MUTTLEYJACKSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your excellent review! We appreciate your kind words about the outstanding service at Gerald Kia of Matteson. It's our goal to provide top-of-the-line experiences for our customers. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

Pete, Shelly, Justin, and regional manager, Alec were very helpful working with my car. They have a great team in Matteson, listened to my concerns, and solved the problem. More

by amymmadonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete, Shelly, Justin, Alec
Report | Print
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that Pete, Shelly, Justin, and Alec provided you with exceptional service at Gerald Kia of Matteson. Our team is dedicated to taking care of our customers, and it’s great to know they were able to address your concerns effectively. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 03, 2025

Great the best in service and the good all time when I come in the place More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review, Marcus! We appreciate your kind words about the service at Gerald Kia of Matteson. We're thrilled to hear you consistently have a positive experience when you visit us. We look forward to welcoming you back next time! Sincerely, The Team at Gerald Kia of Matteson

May 02, 2025

Nice person and understand the problem Was kind and understand Believe in him trust in him More

by Kelvinb536
Recommend Dealer
Yes
Employees Worked With
Pete
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Gerald Kia of Matteson. Our team strives to provide understanding and trustworthy service. We appreciate your trust in us and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 02, 2025

Professional service Patient, courtesy and answered all of my questions You are the best, ever! More

by mmg2483
Recommend Dealer
Yes
Employees Worked With
Michael
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your outstanding review! We truly appreciate your kind words and are thrilled to hear that you had a great experience at Gerald Kia of Matteson. Our team is dedicated to providing professional and courteous service, and we're glad we could answer all your questions. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 02, 2025

Okay ? ? Ms Shelly was very positive and pleasant. My 1st time there and it was ok. Ms Shelly was great. More

by dnettesmith171
Recommend Dealer
Yes
Employees Worked With
Ms Shelly is a 5
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May 02, 2025 -

Gerald Kia of Matteson responded

Thank you for taking the time to leave your thoughts! We're glad to hear that you had a positive experience with Ms. Shelly during your visit to Gerald Kia of Matteson. Your feedback is appreciated, and we look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

It took 3 hours for an oil change. ..but I made a new friend...and the employees were great! More

by MARYANNSALVADOR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Gerald Kia of Matteson responded

Thanks for your input, Maryann. We do appreciate your patience and apologize for the extended wait that you encountered while visiting Gerald Kia of Matteson for your oil change. We strive to provide excellent customer service, and we're glad that you were pleased with our team that you encountered. Please let us know if there's anything else we can do for you. Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

Been going there for 4 years and bought 3 vehicles , and everyone has treated my daughter and myself with upmost professionalism , best dealership I have ever worked with , so sad that Robert Garner is no l More

by TSROCK26
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
May 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you and your daughter have experienced such professionalism at Gerald Kia of Matteson over the years and that you've found great success with your vehicle purchases. We'll be sure to continue providing the same level of service that you’ve come to expect. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

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