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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

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July 05, 2025

Went for a recall. Fixed in an hour. Making the appointment was easy. Will go there again More

by FASCHREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 06, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience! We're glad to hear that your recall was addressed promptly and that scheduling an appointment was easy for you. We appreciate your trust in Gerald Kia of Matteson and look forward to seeing you again for your future automotive needs! Sincerely, The Team at Gerald Kia of Matteson

July 05, 2025

Waiting 2 and half hour for just oil change Other dealerships takes 30 minutes Thanks More

by faizullah.qayumi
Recommend Dealer
No
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Jul 07, 2025 -

Gerald Kia of Matteson responded

Sorry for the long wait times and thank you for your feedback. Please reach out to me at your earliest convenience. Justin O'Brien Gerald Kia of Matteson Service Manager 815-953-8083 jobrien@geraldauto.com

July 05, 2025

Had my car for almost 2 weeks. Said i couldn't start it and would cost $500+ to diagnose it. I had it towed home and within 5 min my guy told me the battery was dead. Charged it ov More

by fzwhittler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jul 14, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We are willing to explain more, however we can't tell who you are so please contact us directly at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

July 05, 2025

Service was slower than usual But once it got finished l was pleased.as well More

by BILLIED1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy and apologize for the wait time. We want to do a great job for our clients and not over do it nor under do it. Please feel free to reach out to me at your earliest convenience. Justin O'Brien Gerald Kia of Matteson Service Manager 815-953-8083 jobrien@geraldauto.com

July 04, 2025

Friendly. Honest. Had to decline the service but they were very gracious about my decision. More

by madelyne_hamm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Jul 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your review, Madelyne! We're glad to hear you found our team at Gerald Kia of Matteson to be friendly and honest. We appreciate your feedback and understand that sometimes decisions need to be made. If you ever have any questions or need assistance in the future, please feel free to reach out. We hope to see you again! Sincerely, The Team at Gerald Kia of Matteson

July 03, 2025

These dealership is one of the best around the region and sales and service they have great prices too for the dealership Kia More

by MARIONOVOA353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete #1
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Jul 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Mario! We truly appreciate your kind words about Gerald Kia of Matteson. It's fantastic to hear that you find our sales and service to be among the best, as well as our competitive pricing. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 03, 2025

Good communication by the service department , always kept me updated via text or phone call More

by TIAG1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We’re overjoyed to hear that you appreciated the communication from our service department at Gerald Kia of Matteson. Keeping you updated is important to us, and we’re glad you had a positive experience. We look forward to seeing you again for your future service needs! Sincerely, The Team at Gerald Kia of Matteson

July 02, 2025

Sherry who worked and took care of my car was great. She was wonderful. My issue was with the car salesmen. I believe his name was Shamar. I felt as though it was borderline harassment trying to get me More

by GESSA409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry 5 stars
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Jul 02, 2025 -

Gerald Kia of Matteson responded

Sherry - I am sorry to hear that we were a bit too aggressive trying to earn your business. We are exremely passionate about helping people and putting our customers into a better situation. Often times it a service customer that needs the most help and we are always here to provide that assistance when needed. In this case it appears we pushed too hard. My apologies. Please feel free to reach out to me personally if there's anything I can do to assist you, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

July 02, 2025

Communication is poor. Service department follow up is not good. Staff is not aware of client specific issues. No notes in file or staff is not reading them. More

by duaner73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't have a name
Report | Print
Jul 14, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy and can see that you were in and not charged anything which is a win, win. Please let us know if you need anything either now or in the future. Sincerely, The Team at Gerald Kia of Matteson

July 01, 2025

I took my car in for a recall. Pete was very helpful and kept me in the loop while I waited. The service didn’t take as long as he originally said it would. More

by VONTEIER STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Jul 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Vonteier! We’re thrilled to hear that Pete provided you with excellent service during your recall visit. It's great to know that he kept you informed and that the service time was quicker than expected. We appreciate your feedback and look forward to seeing you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

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