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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
283 Reviews
Call Service Center (708) 720-8999

283 Reviews of Gerald Kia of Matteson - Service Center

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April 08, 2025

Always professional and attentive to customer needs. I have been coming to KIA for six years. More

by SMGRAY6087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We appreciate your loyalty to Gerald Kia of Matteson over the past six years. It's wonderful to hear that you find our team professional and attentive to your needs. We look forward to continuing to serve you in the future! Sincerely, The Team at Gerald Kia of Matteson

April 07, 2025

I like how the customers are greeted and how the service rep listens to all your car issues and try to get them resolved As best as they can. More

by PCHEATOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear that you had a positive experience with the welcoming atmosphere and attentive service at Gerald Kia of Matteson. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 07, 2025

My advisor Pete is great. He explained everything to me in a way I could understand. I was able to get in and out in a short time. More

by M.ROBINSON.RMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your outstanding review! We're glad to hear that Pete provided you with clear explanations and made your experience at Gerald Kia of Matteson efficient. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 05, 2025

The service center is very helpful every time I have brought my car there and very nice ! More

by bginse14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're glad to hear that you find our service center helpful and our team nice during your visits. At Gerald Kia of Matteson, we strive to provide excellent service, and your feedback encourages us to keep up the good work. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 05, 2025

I came in for my appointment and it was done in a timely manner. very well. More

by taylor.smith1192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review, Taylor! We're glad to hear that your appointment at Gerald Kia of Matteson was completed in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 04, 2025

The team was very nice but the car they gave me is in the shop only had it for a month the car is shaking and making noise. This car is a 2015 and iam spending money all ready More

by GATHERLATRICE
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
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Apr 22, 2025 -

Gerald Kia of Matteson responded

We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you. Sincerely, The Team at Gerald Kia of Matteson

April 03, 2025

Robb has always made the experience great. Very communicative , friendly, respectful and is always upfront with the cost of any service i need. More

by emdo76
Recommend Dealer
Yes
Employees Worked With
Rob. He is excellent
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Apr 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about your experience with us at Gerald Kia of Matteson. It’s great to hear that you find our team communicative, friendly, and respectful. We strive to provide transparency with all our services, and I’m glad that it shows. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 03, 2025

They were flexible with adapting to my schedule and handled my car with care. Thank you More

by KEYESJADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Apr 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and handle your car with care. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 29, 2025

Great Customer Service. I can jot recommend them highly enough. Rob, Shelly and Justin are seriously the best. More

by Riot
Recommend Dealer
Yes
Employees Worked With
Robert, Shelly and Justin
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Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Gerald Kia of Matteson. Rob, Shelly, and Justin appreciate your kind words and are dedicated to providing the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 28, 2025

Robert kept us informed step by step. Really liked his attitude not rude like some of service people More

by blazergarcia1
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you, Robert, for your wonderful review! We’re thrilled to hear that you appreciated our step-by-step communication and found our team’s attitude to be positive. At Gerald Kia of Matteson, we strive to provide excellent service to all our customers. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

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