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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
400 Reviews
Call Service Center (708) 720-8999

400 Reviews of Gerald Kia of Matteson - Service Center

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June 20, 2025

They have a long wait time even for an appointment. They are accommodating to the appointment More

by hughesjermaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Gerald Kia of Matteson responded

Thank you very much for your feedback. Please reach out to me directly if there is anything further I can do to assist you and give you a better experience. Joshua Patrick Breen General Manager 708.720.8918 Gerald Kia of Matteson

June 20, 2025

How do you bring a car in and it comes out in worst shape then it was More

by makeia.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Gerald Kia of Matteson responded

Thanks for the feedback and the time it took. We never want a client not happy and wanted to touch base with you. We invested in several repairs to the Chevy Cruz vehicle at no charge to you and will call you shortly to discuss what the issue is. Thank you. Sincerely, The Team at Gerald Kia of Matteson

June 20, 2025

I’ve been going to this dealership for years Shelly has been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to wo More

by Kia1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Jun 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that Shelly has been such a valuable part of your experience at Gerald Kia of Matteson. It's our goal to provide excellent service, and we’re glad to know you feel well taken care of. We look forward to seeing you again on your next visit! Sincerely, The Team at Gerald Kia of Matteson

June 20, 2025

Shelly has been awesome to deal with every time I come in. She always keeps me Informed of what’s going on ! More

by Desire52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Jun 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you have had such a positive experience at Gerald Kia of Matteson. Your satisfaction and keeping you informed is our priority. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 20, 2025

Your service department is awesome. Shelly is a great person to deal with she is very knowledgeable and stays on top of her clients needs More

by Kia1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly in servixe
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Jun 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our service department and that Shelly made a great impression. At Gerald Kia of Matteson, we strive to meet our clients' needs, and it's wonderful to know we succeeded with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 19, 2025

Not good I had to call to find out if my vehicle was even serviced at 4pm the day it was scheduled and to find out they forgot it and did a express oil change and supposably checked for an oil leak. Not happ More

by sballard1829
Recommend Dealer
No
Employees Worked With
Chris
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Jun 24, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and the time it took. I sincerely apologize for the frustrating experience you encountered with our service, and thank you for your feedback so that we can make the appropriate changes. We attempted to reach out on 6/19 and left you messages. When you have the opportunity please call us to discuss any issue. Sincerely, Justin O'Brien jobrien@geraldauto.com

June 19, 2025

Staff Shelly was very friendly and professional. The waiting area was a bit too color and flared up my allergies.. overall I was satisfied with my service! More

by gangie1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY. I rate her a 5 Star
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Jun 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We’re delighted to hear that you found Shelly to be friendly and professional during your visit to Gerald Kia of Matteson. We appreciate your input regarding the waiting area and will certainly consider it to improve our guests' experience. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 19, 2025

I was having ongoing issues with a particular service advisor, who was not particularly skilled at problem-solving. Mr. Brischetto and Mr. O’Brien made it right! Their service was exemplary and they solv More

by akida.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Brischetto, Justin O'Brien
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Jun 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback, Akida! I'm glad to hear that Mr. Brischetto and Mr. O’Brien were able to assist you and resolve your issue quickly at Gerald Kia of Matteson. We appreciate your recognition of their exemplary service. We hope to serve you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 19, 2025

Every time I come it's a up charge for nothing and terrible service area More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department sucks
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Jun 20, 2025 -

Gerald Kia of Matteson responded

Kay, I sincerely apologize for the frustrating experience you encountered with our service. It seems that we did not meet your expectations, and that is not the service we aim to provide. Please reach out to me at your earliest convenience so we may improve your experience. I look forward to hearing from you soon. Sincerely, Justin O'Brien jobrien@geraldauto.com

June 18, 2025

Chris was fantastic in the service department. He had excellent customer service. He kept me informed from beginning to the end about my car. More

by alonzoporter14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one talked to me in sales or finance!
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Jun 18, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback, Alonzo! We're thrilled to hear that Chris in our service department provided you with excellent customer service and kept you informed throughout the process. At Gerald Kia of Matteson, we strive to ensure our customers have a seamless experience. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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