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Germain Honda of Naples - Service Center

Naples, FL

4.9
726 Reviews

726 Reviews of Germain Honda of Naples - Service Center

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January 04, 2015

Warranty Work - Piston Rings While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris - Service Technician and Rafael - Service Advisor, Willy Demjancuzk
Jan 06, 2015 -

Germain Honda of Naples responded

It's never fun to have car troubles while traveling. We are grateful we were able to be there for you in your time of need and get you back on the road to enjoy your trip. Best Regards, Bob Kennedy-Edwards General Manager

October 29, 2014

Special Thanks to Lee Glesmer Guilty, I had have to say my thanks to Germain Honda of Naples while ago. I've got a recall from Honda Motors and scheduled appointment for my good o More

by mikhailidim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 04, 2014 -

Germain Honda of Naples responded

Thank you for sharing your positive service experience. We appreciate your business and will be here the next time you are in need of our services. Best Regards, Bob Kennedy-Edwards General Manager

October 21, 2014

GREAT Customer Service I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't i More

by sunshinealma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willy Demjancuzk
Oct 23, 2014 -

Germain Honda of Naples responded

We greatly appreciate your willingness to allow our Service Manager to rectify this situation. Again, we sincerely apologize as this is not a normal occurrence here at Germain Honda of Naples. We will be investigating how we can better handle a matter such as this if needed in the future. Best Regards, Bob Kennedy-Edwards General Manager

September 22, 2014

Repair on my Honda I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All More

by markj3823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 26, 2014 -

Germain Honda of Naples responded

We appreciate your business and your kind words. Anytime we can get a customer back on the road in a matter of minutes makes are day as much as theirs. Best Regards, Bob Kennedy-Edwards General Manager

July 31, 2014

Fantastic! We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we More

by Courtiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Hernandez jr
Aug 07, 2014 -

Germain Honda of Naples responded

We are so sorry you had this minor interruption in your vacation plans, but are happy we were able to get you back on the road quickly. We do hope you enjoyed the rest of your vacation. Best Regards, Bob Kennedy-Edwards General Manager

July 17, 2014

Normal Maintenance The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepp More

by CyScorpion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Mathwig
Jul 23, 2014 -

Germain Honda of Naples responded

Thank you for your business and your kind words regarding your experience with Liz. Our number one goal here at Honda of Naples is to continually provide an exceptional customer service experience and to meet if not exceed our customers’ expectations. Best Regards, Bob Kennedy-Edwards General Manager

July 01, 2014

Service Advisor Lee Glesmer Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He More

by artg1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 09, 2014 -

Germain Honda of Naples responded

Thank you for your business and your kind words regarding your experience with Lee. Best Regards, Bob Kennedy-Edwards General Manager

June 21, 2014

Great Expectations Realized I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars prepar More

by bjroche1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Hernandez Jr, John McDonnell
Jun 25, 2014 -

Germain Honda of Naples responded

We are so happy we could get your air fixed and have you back on the road and on time for your dinner date. We know going without air in our state this time of the year is not a fun time, we are pleased we could get yours back in operation with little expense to you. Best Regards, Bob Kennedy-Edwards General Manager

April 12, 2014

Outstanding service at Germain Honda of Naples, Florida On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday More

by Lee2033
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Powers
Apr 16, 2014 -

Germain Honda of Naples responded

Thank you for your kind review. We are so happy we could be there for you, to make sure that your vehicle was safe for your trip back home. Whenever you are in our fine city and need anything, please do not hesitate to stop by. Best Regards, Bob Kennedy-Edwards General Manager

April 11, 2014

Excellent customer service I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by More

by LEEMARKWELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McDonnell
Apr 16, 2014 -

Germain Honda of Naples responded

We are glad we could help; thank you for your kind review. Please let us know if there is anything further we can do for you. Best Regards, Bob Kennedy-Edwards General Manager

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