Germain Honda of Surprise - Service Center

Recently Levi Sainz (Service Advisor) contacted me promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always received good customer service at Surprise Honda and highly recommend them. More

The service department is very good for your Honda or Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. More

In for recall, mentioned front alert sensors left/right In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated tw In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated twice on the way home. More

David McKee is my service advisor and has been for a very long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend as well as my favorite Service Advisor. I think the best Surprise Honda has. More

Mike Tormollan is the best. Very conscientious and he obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. More

My service advisor is David McKee, he has always done a top notch job on all my car issues.. He is professional but also kind and caring. I know he will take care of my concerns .. David, thank you for a top notch job on all my car issues.. He is professional but also kind and caring. I know he will take care of my concerns .. David, thank you for always going above and beyond. More

Great job by David McKee, he has been my Service Advisor for the past 4 years. David is honest and keeps me posted on what necessary services I need on both of my cars. for the past 4 years. David is honest and keeps me posted on what necessary services I need on both of my cars. More

Just had my oil changed out at the Surprise Honda. They did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and m did a really great job at getting me in and out with completing my service in a professional way. Larry Orris was there to answer any questions and make my waiting time very comfortable. He went over and above his job. I would recommend Surprise Honda for your next service need. More

Great job by David McKee when I got new tires on my Accord on Wednesday, Feb. 3. Really appreciate his help. Good experience. John Baie Accord on Wednesday, Feb. 3. Really appreciate his help. Good experience. John Baie More

Brand new to the area and to this Honda dealership. Made an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained an appointment for Tuesday, February 2nd, for an oil and filter change. My service tech, Larry Orris, was very cordial, knowledgeable and explained to me everything in detail as test showed that there were a couple of items besides the oil and filter change that needed to be addressed. These items were taken care of in a timely manner. I had a good experience and will return again when needed. Very pleased with this dealership and its staff. More