Germain Hyundai

Love the service, people were extremely nice, car was exactly what I wanted, place was little busy, but I guess that is a good thing. exactly what I wanted, place was little busy, but I guess that is a good thing. More

This is definitely not the place to go if you want work done on your car in a time efficient way. A few week back I went for an oil change I scheduled out almost a month in advance. I showed up a few minut done on your car in a time efficient way. A few week back I went for an oil change I scheduled out almost a month in advance. I showed up a few minutes early due to not being familiar with the new facility. I waiting almost 3 hours and was there for just an oil change and tire rotation, beyond ridiculous if you ask me. Beyond the point of bad customer service, I wasn’t even updated on why it was taking so long. You’d think you would treat previous employees with some respect since their still helping business, but no I got the complete opposite. And I know this review will just get the same response all the bad reviews get and I’d rather just not get a reply. More

Every time I come here I have a bad experience. Last time they didn’t tell me they were rebuilding the location and were in a completely different location until I call them in front of the empty p Last time they didn’t tell me they were rebuilding the location and were in a completely different location until I call them in front of the empty patch of. Land that used to be the dealership. Then I wait 3 hours at the dealership for a simple recall CPU update only for them to tell me “sorry, we don’t have the part. We’ll call you when it’s in.” Literally 3 months later not a call. More

Staff very nice. Worked with my schedule to complete the deal. Had follow up service but had to cancel at last minute due to family emergency. Very considerable with Worked with my schedule to complete the deal. Had follow up service but had to cancel at last minute due to family emergency. Very considerable with rescheduling and helpful. Very happy! More

Recently had 2nd complimentary oil change service on 2020 Santa Fe (bought new 12/1/20), for the second time, had to remove approximately 1 qt of overfill, also 5w-30 was indicated on invoice when manual rec Santa Fe (bought new 12/1/20), for the second time, had to remove approximately 1 qt of overfill, also 5w-30 was indicated on invoice when manual recommends to use 5w-20. Also, refill oil was spilled and a half hearted wipe or two was spread across the engine cover! In addition to crawling underneath to remove the overfill, to my surprise, I notice the undercarriage oil filter cover/panel is missing (not replaced)! I hope to have the undercarriage panel replaced when I return for next complimentary service. I realized it's not a mechanical need, but I would guess it helps to maintain engine temperatures, engine bay cleanliness and keeps critters from crawling up into the engine bay during cold weather.... I perform maintenance on my wife's and daughter's and son's vehicles to avoid the labor costs and small errors as described.. and I may be a little meticulous, but regular maintenance can prevent higher cost repairs down the road! I was hoping complimentary services would at least save me from crawling under at least this one vehicle in my family. Tires were rotated fine. More

Mr Larry Scott helped us with a situation we needed taken care of. He was very professional, knowlegable, understanding and took care of our request in a speedy manner. We will be dealing with Germain Hyunda care of. He was very professional, knowlegable, understanding and took care of our request in a speedy manner. We will be dealing with Germain Hyundai and auto mall as #1 dealer to buy autos from. He will treat you like you want to be treated, and not only that they are more than fair and not out to take advantage of people. The word is Trust and you can do that with Larry Scott and Germain More

I want to sincerely thank Ben Richardson for giving us outstanding service on 9.4.21. We are truly grateful to him and your staff! outstanding service on 9.4.21. We are truly grateful to him and your staff! More

My son took his car there after the motor went out but it was luckily under a recall. They replaced the motor and said it was ready to be picked up but the air bag light was on and there was a clunking in th was luckily under a recall. They replaced the motor and said it was ready to be picked up but the air bag light was on and there was a clunking in the steering wheel. None of this was happening before the car just stopped. Of course this was not covered under any warranty. My son's wife brought the car home and my husband (retired mechanic) helped him look into the issues. First there was a bolt missing from the steering column which was odd. Then when trying to replace the steering coupler there were some additional anomalies. There was a bolt missing from the steering column to mount it to the rack & pinion allowing it to just fall off. Further examination, the airbag wire and the clock spring was hanging down and not attached. The device they attach to the wires was missing. Now some of the items like not having original parts and being from a different model perhaps was something that transpired prior to their purchase (four years ago). But the missing bolts and clock spring is very suspicious. Not sure what happened in between the time got towed by AAA and when it was picked up but something is definitely not right! More

Please see JOHN BRICKER! He is awesome! He always goes way beyond and makes sure everything is done correctly to my car and even points out that there are specials to be had when there are! You rock Jo way beyond and makes sure everything is done correctly to my car and even points out that there are specials to be had when there are! You rock John! Thanks for all you and everybody there does for me and my Elantra! More