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Germain Hyundai

Columbus, OH

Overview
Reviews
4.9
1,071 Reviews
Call Dealership (614) 870-9559
View Awards

1400 Auto Mall Pkwy

Columbus, OH

43228

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Showing 153 service reviews

November 17, 2025

I do miss the service manager. John Bricker and needed to find someone new. Tried very hard to make my experience even though I was there all day not of his own. Doing to fix my ca More

by kiska23
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tj
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Nov 17, 2025 -

Germain Hyundai responded

Thank you for sharing your experience with us! We will pass along your kind words to John. Your business is appreciated at Germain Hyundai.

November 16, 2025

Thank you TJ for taking the time to fix the oil issue on my Hyundai Sonata. The new engine seems to have solved the problem. More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T N Gibbs , Craig Imler
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Nov 17, 2025 -

Germain Hyundai responded

Hi Judi, thank you for choosing Germain Hyundai and sharing your experience with TJ! We're so pleased to hear your new engine has solved the problem.

October 28, 2025

Prompt and knowledgeable service. Visit was for part replacement and Ted kept me informed of the process every step of the way. More

by Hey-you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Oct 29, 2025 -

Germain Hyundai responded

We are pleased to hear that you were pleased with Ted's updates throughout the entire process! Thanks for choosing Germain Hyundai!

October 20, 2025

Very impressive the cleanness and prompt service arriving and departing. Todd answered all my concerns. More

by l.rose1.14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd ?
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Oct 21, 2025 -

Germain Hyundai responded

Thank you for sharing your stellar review of Todd and the team! We truly appreciate your business and hope to see you again at Germain Hyundai.

September 21, 2025

Waiting long time. my car didn’t get wash.asked for rotate the tires and that not happened .not sire why my car seems not comfortable after the service More

by devontry
Recommend Dealer
No
Employees Worked With
Ot
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Sep 22, 2025 -

Germain Hyundai responded

We apologize for the long wait and any inconvenience caused. It's concerning to hear that your car wash and tire rotation weren't completed as expected. We'd like to understand more about what happened so we can make things right for you. Please give us a call when you have a moment. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

September 13, 2025

John and the whole team always go above and beyond. From the moment you pull in you are greeted with a smile and great attitude. More

by gfugitt11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bricker
Report | Print
Sep 15, 2025 -

Germain Hyundai responded

Thank you for being a loyal Germain Hyundai customer. We will be sure to pass your kind words along to John and the rest of the team! Have a great day!

August 13, 2025

The staff, facility and quality of work are excellent. I bought my car there 13 years ago, and it still looks and runs great. Wouldn't trust anyplace else to work on it. More

by Red Rover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Aug 13, 2025 -

Germain Hyundai responded

Thank you for your loyal business and stellar review! -The Germain Hyundai Team

August 03, 2025

From the time I pulled into the service department everyone who I talk to were very friendly. I want to shout out to Todd Fox who made sure that I was well taken care of. I love this dealership and wi More

by Tespoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Report | Print
Aug 06, 2025 -

Germain Hyundai responded

Thank you for choosing Germain Hyundai and for sharing your support for Todd and the team! We look forward to serving you again in the future!

July 12, 2025

Helpful great customer service overall it was awesome. I will definitely come back and my oil change. More

by Kadardini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Longwell, Craig Imler, Larry Scott
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Jul 14, 2025 -

Germain Hyundai responded

Your review has made our day! Thank you for choosing Germain Hyundai and for sharing your positive feedback. We look forward to welcoming you back next time!

May 20, 2025

Tood provided outstanding care of my car. The service was excellent, and the overall experience was great. More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Report | Print
May 20, 2025 -

Germain Hyundai responded

Andres, we're delighted to hear that Todd provided outstanding service for your car at Germain Hyundai. Thank you for sharing your positive experience with us!

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